Which term refers to making informal or formal appeals to organizational superiors for intervention?

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Terms in this set (24)

Warnings and punishment notifications should be given __________.
-in public
-in private
-at lunch.
-on Monday morning.

In private

What label refers to people who are able to control access to important information?
-shareholders
-gatekeepers
-knowledge keepers
-intelligence bouncers

gatekeepers

Coercive power is ___________ appropriate.
-always
-usually
-never
-rarely

rarely

_________ refers to using any type of power to demean, exploit, or take advantage of another or influencing someone to do something they later regret.
-Coercion
-Reward
-Abuse of power
-Empowerment

Abuse of Power

________ refers to sharing power with employees and giving them the authority to make and implement at least some decisions.
-Abuse of power
-Coercion
-Empowerment
-Persuasion

Empowerment

What term refers to the fact that a subunit's power is reduced to the extent that others inside or outside the organization can also perform its responsibilities?
-centrality
-substitutability
-uncertainty
-resource scarcity

substitutability

Which influence tactic involves requesting someone's advice to solve a problem or mutually setting goals to increase a follower's commitment to the leader's decision?
-legitimating tactics
-personal appeals
-inspirational appeals
-consultation

Consultation

Which influence tactic involves appealing to someone's aspirations, values, and ideals to gain his or her commitment?
-consultation
-inspirational appeals
-legitimating tactics
-personal appeals

inspirational appeals

Which influence tactic uses logic and facts to persuade someone?
-pressure
-inspirational tactics
-rational persuasion
-personal appeals

rational persuasion

____________ refers to social influence attempts directed at those who can provide rewards that will help promote or protect the self-interests of the actor.
-Organizational politics
-Abuse of power
-Upward influence
-Pressure

Organizational politics

Who identified common political tactics such as controlling lines of communication, controlling the agenda, and using outside experts?
-Eugene McKenna
-Jack Welch
-Wayne Hale
-Abraham Maslow

Eugene McKenna

Political behaviors are enhanced by ___________
ambiguous roles and -goals.
-centralization.
-complexity.
-all of these.

all of these

A manager's use of _______________ power can harm another person within the organization.
-legitimate
-reward
-referent
-coercive

coercive

Which type of power exists when one person wants to be liked or imitates someone else?
-Referent
-Personal
-Coercive
-Legitimate

Referent

_________ power is due to the position of authority held.
-Referent
-Informational
-Expert
-Legitimate

Legitimate

Leadership is more effective to the degree that followers' behaviors toward the leader's goals are ________
-motivated by external factors.
-voluntary.
-coerced.
-nonpolitical.

voluntary

Which of the following is NOT a source of empowerment for employees?
-skills training
-being told that they are empowered
-technology
-control over their work

being told that they are empowered

When resources are scarce, power differences across units are likely to __________
-decrease
-remain constant
-increase
-disappear

increase

Which of the following recommendations would NOT help someone to be more persuasive?
-Begin with a hard sell.
-Connect with people emotionally.
-Create a continuous feedback loop.
-Be patient.

Begin with a hard sell

What term refers to making informal or formal appeals to organizational superiors for intervention?
-upward appeals
-downward appeals
-group appeals
-personal appeals

upward appeals

Which upward influence style emphasizes reason and uses an average amount of influence?
-tactician
-ingratiator
-bystander
-shotgun

tactician

All of the following are considered political behavior EXCEPT ___________________
-controlling lines of communication.
-limiting others' access to information.
-coalition building.
-impression management.

impression management

Which of the following would be most likely to decrease the overall occurrence of politics within an organization?
-enacting change
-controlling access to information
-reducing uncertainty
-building coalitions

reducing uncertainty

____________ refers to a lack of action by individuals in order to secure valued outcomes.
-Going along to get ahead
-Impression management
-Pay and promotion policies
-Abuse of power

going along to get ahead

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Which term refers to having a high concern with others' perceptions and adjusting one's behavior to fit the situation? Self-monitoring.

What type of power is getting someone to do something that they otherwise would not have done?

20.2 COERCIVE POWER. If any commonality exists among the various definitions of power, it consists in viewing power as an ability to make others do what they would not otherwise do.

Which of the following influence tactics is the most effective?

The most frequently used tactics are using weak rationales, pressure and/or praise and flattery to influence others. However, the most effective tactic — using value and vision to inspire others to gain commitment—is the least frequently used influence method.

What type of influence tactic involves actively applying legitimate and coercive power by applying pressure or threats?

Feedback: Assertiveness involves actively applying legitimate and coercive power to influence others.