Which of the following refers to a cluster of decisions concerning what organizational goals to pursue?

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Terms in this set (25)

_____ is a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve goals

Strategy

_____ is the process of evaluating how well an organization has achieved its goals

Controlling

_____ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs

Restructuring

Is a measure of how efficiently and effectively manager's use available resources to satisfy customers and achieve company goals

Organizational performance

According to Mintzberg, a manager who outlines future organizational goals to employees at company meetings, opens new buildings, or states the company's ethical guidelines, is playing the role of a ____.

Figurehead

Which of the following involves giving employees more authority and responsibility over how they perform their work activities?

Empowerment

If a manager chooses inappropriate goals, but makes good use of resources to pursue these goals, it results in:

High efficiency but low effectiveness

_____ is the ability to analyze and diagnose a problem situation and distinguish between cause and effect.

Conceptual skills

By means of which of the following can restructuring be done?

Shrinking departments

Effectiveness is defined as:

A measure of the appropriateness of the goals that manager's have selected for the organization to pursue

The managerial task of leading requires managers to:

energize and enable employees so everyone understands the part he or she plays in achieving organizational goals.

How do middle managers contribute toward increasing the effectiveness of an organization?

They suggest to top managers how goals should be changed.

A _____ strategy is a way of obtaining customers by making decisions that allow an organization to produce goods or services more cheaply than its competitors.

Low-cost

_____ refers to an organization's ability to outperform others because it produces desired goods or services more efficiently and effectively than they do.

Competitive advantage

The strategy of distinguishing a product from others by making it more attractive, exciting, and unique is known as _____.

differentiation

The purpose of _____ is to determine how an organization's resources can best be used to create goods and services.

Organizational structure

Which of the following statements defines efficiency?

It is a measure of how productively resources are used to achieve a goal.

Which of the following refers to a specific set of departmental skills, knowledge, and experience that allows an organization to outperform its competitors?

Core competency

Which of the following is a responsibility of a first-line manager?

Daily supervision of nonmanagerial employees

Which of the following activities describes the role of a negotiator?

Working with other organizations to establish agreements to pool resources to work on joint projects

Organizing is defined as:

structuring working relationships so organization members interact and cooperate to achieve organizational goals.

_____ is a measure of the appropriateness of the goals that managers have selected for the organization to pursue.

Effectiveness

If a manager chooses the right goals to pursue, but does a poor job of using resources to achieve these goals, it results in:

low efficiency but high effectiveness.

____ are job-specific skills required to perform a particular type of work or occupation at a high level.

Technical skills

Which of the following skills gives a manager the ability to understand, lead, and control the behavior of other workers?

Human Skills

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What is a cluster of decisions concerning what organizational goals to pursue what actions to take and how do you use resources to achieve goals?

strategy: A cluster of decisions about what goals to pursue, what actions to take and how to use resources to achieve goals.

What is a measure of an organizational goal and the degree to which an organization achieves the goal?

Organizational effectiveness can be defined as the degree to which an organization achieves its goals. Quite literally, how effective an organization is in achieving its intended outcomes and results.

What is a cluster of decisions and actions taken by management to ensure that the goals of the Organisation are attained?

A strategy is a cluster of related managerial decisions and actions to help an organization attain one of its goals.

What is a process used to accomplish organizational goals?

The process of bringing people together to accomplish organisational goals is called leadership.