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Get faster at matching terms Terms in this set (63)Which statement by the nurse indicates a correct understanding of the elements of professional communication? "I should introduce myself by giving my name and title." "I will avoid referring to patients by diagnosis, room number, or other attributes." "I should avoid terms such as 'honey,' 'dear,' or 'grandma' while addressing the patients." Which level of communication is applicable when the registered nurse (RN) is teaching a group of nursing students about the care of patients? Public Which form of communication is appropriate to assess understanding and clarify misinterpretations when the nurse is teaching a patient about a health concern? Interpersonal Which critical thinking attitude motivates the nurse to communicate and know more about a patient? Curiosity Which special zone of touch requires the nurse to get permission to take a pulse at a patient`s wrist? Consent Which phase of the helping relationship is represented when the nurse recalls a funny shared experience with a patient shortly before the patient is transferred to another unit? Termination According to the circular transactional model, which element motivates a patient to communicate with the nurse? Referent Which nontherapeutic communication technique is the nurse using when saying, "Don't worry; you'll be fine" to a patient? Offering false reassurance Which communicative statement indicates a defensive response? "No one here would intentionally lie to you." In the communication process, which person is the receiver of the message? The person who decodes a message Which level of communication is exhibited by the nurse performing a mental rehearsal on how to deal effectively in difficult situations with increased confidence? Intrapersonal Which distance of personal space is involved when giving a verbal report to a group of nurses? 9 feet (274 cm) The nurse states to a patient, "When you tell me that you're having a hard time living up to expectations, are you talking about your family's expectations?" Which therapeutic communication technique does this illustrate? Clarifying Which action would the nurse avoid when working with an older adult? Shifting quickly from subject to subject Which etiological factor may lead to difficulty articulating words? Facial trauma Laryngeal cancer Endotracheal intubation The nurse states that being self-directed and independent are essential for accomplishing goals. Which element of communication is the nurse describing? Autonomy Which minimum font size (in points) should be used for the print for a visually impaired patient? 14 The nurse explains to a patient that self-talk can improve self-awareness and help build a positive self-concept. To which level of communication does this refer? Intrapersonal Which action describes a therapeutic communication technique? Provide hope to the patients Listen actively to the patients Understand the patients' feelings A 40-year-old patient has poorly controlled hypertension. The dietitian recommended several dietary modifications to the patient. Which technique would the nurse use during the orientation phase of this helping relationship? Closely observe the patient's behavior Prioritize the patient's problems and identify goals Begin the conversation with warmth and empathy Work to understand the patient's behavior The communication tool SBAR is an acronym for which words? Situation-Background-Assessment-Recommendation Which behavior fosters the development of trust? Answering the nurse call system promptly Answering questions honestly Demonstrating competence when implementing treatments What is an advantage of summarizing? Promotes recall of previous discussions Participants focus on key issues Useful in the terminal phases of the patient relationship Which statement describes appropriate uses of focusing as a therapeutic means of communication? This method guide the direction of the conversation to important areas Use focusing when the patient begins a vague conversation Avoid focusing if it interrupts the patient's important discussion Which technique would the nurse use to actively listen to a patient? Lean forward toward the patient Sit erect facing the patient with uncrossed arms Make eye contact A patient tells the nurse there is no meaning to life, and that he or she wants to see the end of it. The nurse asks the patient, "Are you talking about suicide?" Which term is this communication technique referred to as? Clarifying Which term describes the type of communication involved when the nurse teaches individuals about healthy meal planning? Small-group Which statement would block communication? Why do you always put so much salt on your food? Which element of the communication process is the patient displaying when frequently nodding and saying, "I see" as the nurse explains the steps of a dressing change? Feedback Which type of communication pattern would be exhibited when the nurse observes and acknowledges a patient's verbal and nonverbal indications of stress and prompts the patient to elaborate on these feelings? Metacommunication Which statement by the nurse indicates effective learning about assertive behavior? "It helps resist intentionally imposed guilt." Which skill would facilitate attentive listening while interacting with the patient? Sit at an angle facing the patient. Maintain intermittent eye contact. Be relaxed and comfortable. Which activity does the nurse carry out while maintaining a zone of personal distance? Teaching or educating a patient Which nursing intervention is appropriate for communicating with a patient who is visually impaired? Using reading material with at least a 14-point print Which approach is likely to be effective when communicating with a Spanish-speaking patient who has a hand fracture? Assessing the patient's level of fluency in English Incorporating the patient's communication methods Providing written information in English and the primary language Which term describes the use of the word basketball in a conversation about a basketball game in which both the nurse and patient are referring to the sport? Denotative Which attribute is exhibited by the nurse when a patient wants a regular diet but a regular diet would delay recovery and after a discussion both mutually agree upon a full liquid diet? Integrity Which zone of personal space would the nurse be using when holding an inconsolable infant? Intimate Which statement by the nurse represents "background" when using the SBAR (Situation-Background-Assessment-Recommendation) technique? "The patient has a history of congestive heart failure." Which message would the nurse who is keeping arms and legs uncrossed during a conversation portray to the patient? Is open to what the patient says Which technique would the nurse use to address lateral violence? Directly ask for the abuse to stop Which statement by the nurse illustrates the technique of sharing hope? You are a fighter and I believe you can find a way to face this condition Which message does the nurse convey to a patient when sitting at an angle facing the patient? The nurse is interested in what the patient is saying Which question would be most relevant when the nurse is seeking more specific information about an area? How has your pain affected your life at home? Which communication strategy would the nurse use when caring for an older patient who is visually impaired? Checking for use of glasses Articulating in a normal tone of voice Which action performed by the nurse indicates the working phase of the helping relationship? Encouraging and helping the patient set goals Which statement by the newly hired nurse about interacting with a patient in the orientation phase indicates the charge nurse needs to intervene? I should encourage and help the patient accomplish goals. I should achieve a smooth transition for the patient to other caregivers as needed Which aspect of verbal communication improves effectiveness? Pacing Intonation Vocabulary Which strategy would the nurse use to communicate with patients who are cognitively impaired? Ask one question at a time Use simple sentences avoiding long explanations Use pictures or gestures that mimic the action desired Which initial step would the nurse take if lateral violence occurs in the workplace? Informing the manager to obtain support A patient says to the nurse, "I have been drinking four glasses of whiskey daily for the past 20 years, and I never had any problems. I don't know why my health care provider has asked me to stop drinking." How would the nurse paraphrase this statement? You are not convinced that you need to stop drinking? Which nontherapeutic technique would the nurse avoid while communicating with a patient? Giving false reassurance Responding aggressively Asking for explanation A patient diagnosed with terminal cancer has come to see the nurse with her daughter and husband to talk about the diagnosis. Which action would the nurse take? Inform the patient about palliative care options Which strategy maintains good interpersonal communication? Be authentic Take initiative in communicating Respond appropriately to others Which action would the nurse perform to practice active listening skills? Be relaxed Avoid sitting with hands crossed Maintain intermittent eye contact Which action would the nurse take when caring for a patient facing amputation of the leg during the orientation phase of the relationship? Talk with the patient about favorite hobbies Which physical sign would a patient present that would lead the nurse to conclude that the patient is depressed and angry? Drooped shoulders and walks slowly Blunt facial expression when people offer their help Lacks eye contact while talking to any person willing to help A patient is sitting with arms and legs crossed during an initial interview. What does this behavior indicate? A defensive attitude A patient states that she gets anxious when she thinks about giving herself insulin. Which approach to intrapersonal communication would help in this situation? Coach the patient to give herself positive messages about the ability to do this While taking the patient's history, the nurse addresses the patient using the last name. Later, while reporting to the head nurse, the nurse says "the patient in room 31 has stable vitals." Which part of the nurse's communication is inappropriate? Referring to the patient using the room number Which nursing intervention helps the nurse establish a therapeutic relationship while working with a patient to solve problems and accomplish goals? Encouraging and helping the patient set goals Taking action to meet the goals set with the patient Providing information needed to understand and change behavior A patient tells the nurse, "I am feeling sicker than yesterday." Which action would the nurse take before calling the rapid response team? Clarify the patient's statement The nurse is practicing active listening when conducting a patient interview. The nurse sits facing the patient with legs and arms crossed. The nurse leans toward the patient and maintains intermittent eye contact while listening. Which conclusion can be drawn about the nurse's active listening skills? 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What does afebrile mean? 2 answers QUESTION Even though the nurse may obtain the client's signature on a consent form, obtaining informed consent is the responsibility of the: 15 answers QUESTION The patient with chronic back pain is receiving ziconotide by intrathecal (spinal) infusion with a surgically implanted pump. The patient develops hallucinations. What is the nurse's best first action? 3 answers QUESTION what respiratory illness for geriatric patients result in death? 9 answers What is focusing in therapeutic communication?Focusing. Focusing with the client is a therapeutic communication technique used by nurses, and other members of the health care team, that facilitates the client's abilities to focus on and pay attention to the matters at hand, which should reflect the client's priorities.
Which statement is an example of the therapeutic communication technique of focusing?“You mentioned your relationship with your father. Let's discuss that further.” This is an example of the therapeutic communication technique of focusing. Focusing takes notice of a single idea or even a single word and works especially well with a client who is moving rapidly from one thought to another.
Which action describes a therapeutic communication technique quizlet?Clarifying is therapeutic communication technique to check whether you understand a message accurately by restating an unclear or ambiguous message to clarify the sender's meaning. Summarizing is a therapeutic communication technique that involves a succinct review of key aspects of an interaction.
Which is the most important focus of therapeutic communication?The main goal of this communication style is to help patients get through emotional and/or psychological distress. Thus, it's an invaluable approach to patient interactions, making it one of the most important tools in a nurse's toolbox. The concept of therapeutic communication is by no means a new one.
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