Which of the following is true of the use of a strategic buffer when writing bad news messages?

Websites can be an invaluable source of useful information. But all are not equally credible. Some may be biased, while others may be inaccurate. So it is important to know how to evaluate websites for completeness, accuracy, and reliability. Although most print sources include items such as author, title of publication, facts of publication, and date, websites do not have an established format that helps ensure their credibility. Most users of search engines also do not understand the extent or type of bias involved when search engines present and order their results. And even the best search engines index only a small fraction of the Internet content. So all Web findings must be carefully scrutinized, and many should be checked against other sources. One experimental study found that users of website information were particularly susceptible to four types of misinformation: advertising claims, government misinformation, propaganda, and scam sites. Furthermore, the study found that users' confidence in their ability to gather reliable information was not related to their actual ability to judge the information appropriately. The results also revealed that level of education was not related to one's ability to evaluate website information accurately.

Time, place, quantity, and factor are the general bases for division by conventional relationships. Whenever the information you have to present has some time aspect, consider organizing it by time division. If the information you have collected has some relation to geographic location, you may use a place division. Quantity divisions are possible for information that has quantitative values. Problems often have few or no time, place, or quantity aspects. Instead, they require that certain factors, or information areas, be investigated. Such areas may consist of questions that must be answered in solving a problem, or of subjects that must be investigated and applied to the problem.

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What is the purpose of a strategic buffer?

What is the purpose of a strategic buffer? to give readers a chance to prepare for bad news.

Which of the following is true of writing negative announcements that maintain goodwill quizlet?

Which of the following is true of writing negative announcements that maintain goodwill? Bad news should be stated positively but clearly. Adjustment refusals are used only when the reader has refused to pay the amount owed.

Which of the following should be in the opening of a bad news message that uses the indirect approach?

Which of the following should be in the opening of a bad news message that uses the indirect approach? The audience can reach the main idea of the message sooner.

Which of these is an effective approach to use when writing a buffer?

Using a buffer is helpful when writing a message using the indirect approach. Offering an apology in the first paragraph is a good way to help your reader understand why you are saying "no." In negative messages, provide enough detail for the audience to understand your reasons, but be concise.