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Terms in this set (220)A mission statement is the set of decisions that managers make to assist the organization in attaining its goals. - Ch. 8 True To lower costs, the divisional head of an organization decides to set up the division's technical support center in another country. This is an example of a business-level strategy. - Ch. 8 True A company creates a document in which it identifies internal and external conditions that affect planning. This is known as competitive analysis. - Ch. 8 False A brand of cereal attracts customers by offering the lowest prices among other brands of cereals. The company is using a differentiation strategy. - Ch. 8 False ACME is known for offering exclusive features that are not available by its competitors and charging a higher price for its appliances. Acme is following a differentiation strategy. - Ch. 8 True According to Henri Fayol, a plan has ____________ when the management team develops a single, well-researched, and effective plan. -ch. 8 Unity Celia is part of the team responsible for providing human resource planning and services for the rest of the company. Her team would be considered ___________ managers. - Ch. 8 Functional-level As CEO of his company, Bill works with a team of executives to make decisions pertaining to the organization's mission, overall strategy, and structure. These decisions are part of the organization's __________ plan. - Ch. 8 Corporate-level In a small developing country, the percentage of the population switching to cellular technology in recent years has been rapidly increasing. A multinational telecommunication services company decides to take advantage of this change by installing network infrastructure and establishing a sales presence in that country. This is an example of a __________ strategy. - Ch. 8 Corporate-level Eastern Region Vice President Goodall works with her team of sales managers to develop a ___________ plan, which defines that strategies, goals, and structure associated with achieving the company's objectives in the Eastern region of the United States. - Ch. 8 Business-level The plastics division managers of a packaging company develops a _________ strategy to outline how it will compete against its competitors. - Ch. 8 Business-level The management team of an automobile company's luxury division decides to release a new model a month ahead of the planned date and notifies all departments associated with the division. The departmental managers must alter their _________ plans to accommodate the earlier release. - Ch. 8 Functional-level Each department within an organization should develop a ___________ strategy to outline how the department will improve its ability to perform task-specific activities in ways that add value to the organization's goods and services. - Ch. 8 Functional-level A functional-level plan establishes the goals that the managers of each function will pursue to help the division attains its __________ goals, which then allows achievement of __________ goals. - Ch. 8 Business-level; corporate-level A company's annual budget has a(n) __________ of one year. - Ch. 8 Time horizon The intermediate and short-term plans created within a work group typically address the __________ goals and strategies of an organization. - Ch. 8 Functional Advanco, which competes in a highly competitive, fluctuating market, uses a(n) _________ corporate-level plan so it can make midcourse corrections while keeping its long-term goals in mind. - Ch. 8 Rolling A __________ plan is generally reviewed and amended in conjunction with a company's annual financial budget cycles to take into account changing conditions in the external business environment. - Ch. 8 Rolling As an event planner, Nicole prepares a detailed summary of the client's specific requirements, activities to be performed, and target dates for each activity. This is an example of a __________ plan. - Ch. 8 Single-use Jerrod's company provides a policy document to every new employee that details procedures for time tracking, requesting vacation, and managing 401K enrollment cycles. This document is an an example of a ___________ plan. - Ch. 8 Standing Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's ______________. - Ch. 1 Organizational performance Organizational performance is most likely to ___________. - Ch. 1 increase with an increase in efficiency and effectiveness Pacific Tourism is an agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which manager is most likely to meet these requirements? - Ch. 1 Kato, who chooses the right goals to pursue and makes clever use of resources to achieve them
Jack's Sprouts markets canned vegetables. In recent years, Jack's Sprouts' business has declined considerably owing to a weak focus on quality. Holding the managers responsible for the declining sales figures, the CEO of Jack's Sprouts decided to lay off those who lacked effectiveness and were inefficient. Which employee is most likely to be laid off by Jack's Sprouts' CEO? - Ch. 1 Kermit, who spends lavishly on resources and is averse to taking responsibilities A company that has a high level of efficiency and effectiveness is most likely to produce a ____________. - Ch. 1 quality product customers want at a price they can afford A company with a high level of efficiency and low level of effectiveness is most likely to produce a ____________. - Ch. 1 high quality product that customers do not want Image Labs designs and develops imaging equipment. It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a ___________. - Ch. 1 products that customers want, but is too expensive to buy Dorcal, Inc. manufacturs plastic components. The company has a low level of efficiency and low level of effectiveness, so it is most likely to produce a _________. - Ch. 1 low-quality product that customers do not want Art Place makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but they are often too expensive to buy. What is most likely to be true about the company? - Ch. 1 Its product manager achieves company goals but uses resources inadequately When performing the managerial task of planning, managers _____________. - Ch. 1 decide which goals the organization will pursue and what strategies will achieve those goals. Margene is the product manager at Fashions Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity in rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decides to take advantage of the latent demand in the market. Margene knowns that she is taking a risk by committing organizational resources to pursuing this idea, but she is confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task is Margene performing.? - Ch. 1 planning Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks the perform. Which managerial task is Maria performing? - Ch. 1 Organizing Which manager is performing the managerial role of leading? - Ch. 1 Babette, who energizes employees and enables them to understand the part each of them plans in achieving organizational goals. Mei is a manager who uses her energetic personality and considerable persuasive skills to coordinate people and groups, so their activities and efforts are in harmony. Mei exhibits the managerial skill of ___________. - Ch. 1 leading The outcome of the control process is the ability to ___________. - Ch. 1 measure performance accurately and regulate organizational efficiency and effectiveness David, a manager of the City Fish Shack, monitors the performance of workers in his department to see if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is David performing? - Ch. 1 Controlling Jose is the manager of Sandy's Candy, a popular confectioner in Illinois. He is in charge of outlining the future organizational goals to employees at company meetings and emphasizing the ethical guidelines that employees are expected to follow at work. According to Mintzberg, he is performing the role of a __________. - Ch. 1 figurehead Allison, vice president of Taco House, reviews the performance of her company over the last quarter to determine whether is it meeting the planned sales and profitability goals. In this instance, which managerial task is she performing? - Ch. 1 controlling Following an oil spill in the Gulf of Mexico, the CEO of a petroleum company took the responsibility for correcting the environmental damagers caused by his company. According the Mintzberg's typology, in doing so he is performing the role of a ______________. - Ch. 1 disturbance handler Supervisors are also referred to as ___________ managers. - Ch. 1 first-line Administrative management is the study of how to __________. - Ch. 2 create an organizational structure that leads to high efficiency and effectiveness Communication among managers in Angelo's business was slowing down the pace of planning and organizing, so Angelo recently merged some of the company's departments and cut back the number of managerial levels. This demonstrates which of Fayol's principles of management? - Ch. 2 Line of Authority ___________ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals. - Ch. 2 Organizational structure __________ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness - Ch. 2 bureaucracy In a bureaucracy, a manager's formal authority derives from ____________. - Ch. 2 the position the manager holds in the organization _________ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources. - Ch. 2 Authority Billy Jean was angry that her supervisor told her she had to change the way she performed the job to increase her efficiency. However, the supervisor's position gave him the __________ to change Billy Jean's work behavior. - Ch. 2 Authority ________ gives managers the right to direct and control their subordinates' behanior to accomplish organizational goals. - Ch. 2 authority When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where _________. - Ch. 2 employees can be held strictly accountable for their actions Henri Fayol believed that in order to increase efficiency of the management process, it is essential that ________. - Ch. 2 there are a greater number of levels in a managerial heirarchy Maria's job involves maintaining an accurate inventory and financial data. Her manager provided her with specific written instruction son how to perform the job task that is also used by other employees who do the same work. This is an example of ________. - Ch. 2 standard operating procedures In the context of management, rules refer to ________. - Ch. 2 formal written instructions that specify actions to be taken under different circumstances Michel's company's IT department sent an email to all employees explaining how employees must secure their computers when they leave their offices. Employees would most likely consider these instructions _______. Ch. 2 rules An example of a company's standard operating procedure is _________. - Ch. 2 a compulsory practices of employees cleaning their work areas at the end of each day An example of a norm is _________. - Ch. 2 an informal code of conduct recommending that employees help each other if time permits An example of a rule is __________. - Ch. 2 a general mandatory guideline requiring all employees to leave their work machines in good order In an organization, rules are ________. - Ch. 2 formal, written instructions to achieve specific goals In an organization that follows Weber's principles of bureaucracy, positions are arranged hierarchically _______. - Ch. 2 by skills Norms are _________. - Ch. 2 informal codes of conduct among employees in a particular company Henri Fayol's principles of management are _______. - Ch.2 the bedrock on which much of recent management theory and research is based Julius is extremely confident and knows he can be a top performer on the team. Julius exhibits high ________. - Ch. 13 self-efficacy As a medical resident, Brooke shadows an experienced surgeon in order to see surgical techniques first-hand. Brooke is participating in ________. - Ch. 13 vicarious learning As a reward for completing his assignment two weeks ahead of schedule, Diego decided to take a vacation. This reward is an example of _________. - Ch.13 self-reinforcement Employee stock options are most often used ________. - Ch. 13 to motivate employees to achieve organizational goals When an organization bases employee's pay on the number of units each employee produces, it is using a ___________ plan. - Ch. 13 piece-rate The workers in a factory are encouraged to pursue cost-cutting strategies. Each month, the workers receive bonus checks that share some portion of the cost-cutting benefits with them. This approach to merit pay is called ________. -CH.13 the Scanlon plan Behavior is considered extrinsically motivated if it is driven by the desire for ________. Ch.13 material gain When Alex sees his company stock rising and referenced in industry magazines as a market leader, he feels a great sense of accomplishment and achievement. Alex is motivated ________. - CH.13 intrinsically Yanesh knows he works more hours and has delivered more code than most of his peers yet receives less compensation. His sense of inequity is likely to cause him to __________. -Ch. 13 put forth less effort on the job Elijah makes sure that all his sales representatives receive the same percentage of commission pay. This is an example of _________. - Ch.13 distributive justice Although employees are not directly involved in the company's performance evaluation process, Jasmine believes she will be evaluated fairly. Jasmine perceives a high degree of ________ justice within the company. -Ch.12 procedural A manager for a food distribution company wants to stimulate high motivation and performance in the coming month. Based on the goal-setting theory, what goal would be most appropriate for the manager to set for each representative? - Ch. 13 sell 10 percent more than the previous month Learning theory focuses on _________. - Ch. 13 the linkage between performances and outcomes in the motivation equation A few weeks ago, Jenny started working in a hospital kitchen. Part of her job involves interacting with patients, but she is uncertain what approach to use. Jenny noticed that her coworker Riley had a good rapport with the patients, so she began using a similar approach. This is an example of _________. - Ch. 13 vicarious learning At a departmental meeting, Stella's managers described an issue and asked for a volunteer to figure out a solution. Stella had previously encountered similar issues and was confident she could solve the problem, so she accepted the responsibility. Stella's behavior was influenced by ________. - Ch. 13 self-efficacy Several employees at a product distribution company came up with some efficiency improvement strategies and brought their ideas to the foreman. After the suggested strategies were implemented, the company saw a notable decrease in costs so the forearm rewarded the employees with a half-day off and a team outing. This example reflects the ________ approach. - Ch. 13 Scanlon plan Equity theory is often characterized as a theory of _________ justice. - Ch. 13 distributive Sam's manager is very respectful and, even when delivering constructive criticism as part of ongoing feedback, is always encouraging and helpful. Sam perceives a high degree of _______ justice from the manager's behavior. - Ch. 13 interpersonal While Bill was rather disappointed with his yearly bonus, he still believed that his manager provided a clear and sufficient explanation about how his performance contributed to the bonus amount. Bill perceives a high degree of _________ justice from the manager's behavior. -Ch. 13 informational A company is competing with other companies for skilled employees in an extremely competitive environment. To ensure top-rated employees will be motivated to stay and not jump to a competitor, the company should ________. Ch. 13 grant employee stock options Adaptive organizational cultures focus on short-term employment to meet the immediate needs of the business rather than on inspiring employees for growth and change. - Ch. 10 False Organizational _________ is/are the formal system of task and job reporting relationships that determine(s) how employees use resources to achieve organizational goals. - Ch. 10 structure Employees at Pinnacle share the belief that every prodcut defect is the responsibility of the entire organization to resolve, regardless of which team may have cause the defect. This shared belief is an aspect of Pinnacle's organizational __________. - Ch. 10 culture Managers at a start-up company are working to identify the reporting structures and culture that will best enable employees to accomplish the goals of the company as it grows. What process are the managers undertaking? - Ch. 10 organizational design What characteristics of an organizational structure and culture are best suited to achieving a cost-leadership strategy? - Ch. 10 formal, with managers having control over activities To obtain scare resources given a rapidly changing and uncertain external environment , what would you recommend managers do? - Ch. 10 Create an entrepreneurial culture When considering an external environment, with a high level of resources and low degree of uncertainty, managers are most likely to _________. - Ch. 10 use detailed rules, SOP's and restrictive norms to govern employees' activities When an organization is competing in a stable market environment with resources readily available, __________. Ch. 10 less coordination and communication are needed among functions A _______ strategy that is aimed at increasing perceived value of goods and services by the customer usually fares best in a more _________ structure and a culture of innovation. - Ch. 10 differentiation; flexible The more complicated the technology that an organization uses ________. - Ch. 10 the greater the need for a flexible structure In Celia's company, employees enroll each year for the set of benefits that make the most sense to be consistent with elements of the organization's architecture and its goals and strategy. - Ch. 10 strategic human resource When undertaking strategic human resource management, ________. - Ch.12 managers must recognize that each component of an HRM systems influences the others Rafael applied for a construction job that entails climbing ladders and scaffolding, lifting and carrying heavy items, digging, and operating various tools. The construction company required Rafael to perform a ________ test to confirm that he has the body strength and stamina required for the job. - Ch. 12 physical ability When Katrina interview applicants, she engages the applicant in an ordinary conversation and asks open-ended questions to get a feel for the applicants' personality and interests. What type of interview does Katrina conduct? - Ch. 12 unstructured A __________ focuses on the evaluation of traits, behaviors, and results. - Ch. 12 performance evaluation Melanie's manager recently met with her to discuss her strengths and weaknesses. Melanie was told she was valued member of the team and a candidate for expanding her knowledge and skills into different areas. This is an example of the _________ component of an HRM system. - Ch. 12 performance appraisal and feedback Management candidates for an online retailed participate in a program where they spend time working in a website development office, customer service center, warehouse, and corporate headquarters. This opportunity is an example of employe _______. -CH. 12 development The _________ prohibits child labor and provides for minimum wages, overtime pay, and maximum working hours to protect workers' rights. - Ch. 12 Fair Labor Standards Act A school district claimed that it could not increase teacher wages because of financial shortfalls, despite the efforts of union leaders to negotiate a deal. After months of conflict, the union threatened to strike, which led to an arbitrator being enlisted to resolve the situation. This is an example of ________. - Ch. 12 collective bargaining ________ management is the process managers use to design the components of an HRM system to be consistent with elements of the organization's architecture and its goals and strategy. - Ch. 12 strategic human resource Bert, who is high on emotional intelligence is less likely to provide the kind of support that enables creativity to flourish. - Ch. 14 False ________ is the process by which a person exerts influence over others and inspires, motivates and directs their activities. - Ch. 14 Leadership Aileen helps the organization succeed by motiving and inspiring her peers to work together toward team goals. Aileen is known as a __________. -Ch. 14 leader ____________ are those organization members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment. - Ch. 14 Managers What type of leaders share power with followers and strive to ensure that the well-being of others is enhanced? - Ch.14 servant leaders A servant leader is most likely to _______. - Ch. 14 focus on listening to and motivating subordinates Effective leadership styles ________. Ch. 14 vary with individual, culture, and country Morton hires new employees, assigns them work, and monitors their performance. What type of power does Morton use? - Ch. 14 legitimate When Marta sold a property that had. been on the market for a considerable length of time, Daniel gave her a commission bonus. What type of power was Daniel using? -Ch. 14 reward To leverage reward power effectively, a manager should ________. - Ch. 14 base rewards on performance and use them to motivate employees to do the best they can Sienna was dissatisfied with Jenna's contribution to the team project, so Sienna exercised her ________ power by withholding part of jenna's bonus. - CH. 14 coercive Coercive power ________. - ch. 14 can have negative effects and should be used sparingly Kris has considerable influence with her team due to her many years of experience and past track record of leading projects to success. Kris can be said to have _________ power. - Ch. 14 expert To best leverage expert power, a leader should _______. Ch.14 leverage his or her expertise to guide or coach others Nan has extensive experience in ergonomic design. Though she is not a manager, she is often called on by product managers to offer advice on ergonomic features for new products. It can be said that Nan has _________ power. - CH. 14 expert __________ power comes from the respect, admiration, and loyalty that subordinates have for a leader. - Ch. 14 referent _________ power is more informal than other kinds of power and is associated with the personal characteristics of a leader. - CH. 14 referent Sonia is an office manager and makes time to connect personally with each of her employees and show care and concern for their well-being. Sonia is enhancing her ______ power. - Ch. 14 referent Chris' subordinates think very highly of his leadership and work ethic, resulting in low attrition and high performance within the group. Chris has cultivated a high level of _________ power. - Ch. 14 referent As a manager who has significant referent power, Darlene is likely ___________. - Ch. 14 used a role model by many of her employees A small group of employees from the marketing department of an organization get together for lunch every Friday so they can discuss various personal and professional topics. This is an example of an ________. - Ch. 15 informal group A toy manufacturer wants to assemble a team to market a new toy across the county. A ________ group would be best for this purpose. - Ch. 15 formal A _______ would be best-suited for designing the long-term strategic plan for an organization. -ch. 15 top-management team A company's CEO is assembling a top-management team. By selecting members who possess different expertise, skills, knowledge, and experience, the CEO is promoting _________. - Ch. 15 diversity Raj has noticed that the members within his team seem to forgo personal opinions quite quickly to come to common solutions. He is concerned that this may be leading to suboptimal solutions. Raj is concerned the team may _________. Ch. 15 be experiencing groupthink A group of customer service representatives at a call center who are managed by the same supervisor are part of a _________. -Ch. 15 command group When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _______ groups. - Ch. 15 command Which statement is true about a command group? - CH. 15 a command group exists of employees who report to the same supervisor Machinists in a manufacturing plant who have worked together for many years and report to the same shop foreman exemplify a _________. Ch. 15 command group task forces are generally __________. Ch. 15 managers or non-managerial employees from various departments or divisions who meet to solve a specific, mutual problem. ___________ are task forces that are relatively permanent. - ch. 15 standing commitees ________ are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization. - Ch. 15 self-managed work teams For a self-managed team to be most effective a manager must _________. ch. 15 provide training in the required fields to all the team members Eliza is part of a _________ group within her company and looks forward to Friday Funday each week, when members socialize in the break room at the end of the day. - Ch. 15 friendship Environmentally conscious members within a company organize weekly meetings to discuss how their company can use fewer Styrofoam cups and less paper. The members constitute an __________ group. - Ch. 15 interest In comparing group sizing, members in a larger group __________ than members in a smaller group -Ch. 15 have more resources at their disposal What challenge might a manager face if choosing a smaller group size to accomplish a project? - Ch. 15 Developed specialized expertise can be more difficult with smaller groups _________ refers to how much influence the work of one group member may have on the work of another. - Ch. 15 task interdependence __________ exists when a group members make separate, independent contributions to group performance. - Ch. 15 pooled task interdependence A sales manager creates a weekly group sales target of $10,000 for her employees. To entice her group members to achieve this target, she rewards each member who reaches $2,000 in sales. This approach creates ________ task interdependence. - Ch. 15 pooled Communication takes place whenever information is exchanged, whether or not a common understanding is reached. - Ch. 16 False Glen wishes to share vital information with his team members located in another country. When he starts the transmission phase of communication, Glen is referred to as the sender. - Ch.16 true People have greater control over nonverbal communication than verbal communication. - Ch. 16 false Face-to-face communication and verbal communication transmitted electronically are especially useful for ensuring receivers pay attention to the information communicated. - Ch. 16 true It is common for chain communication networks to exist in most groups. - Ch. 16 false Steve, the VP of engineering, discusses manufacturing needs with Ella, the VP of manufacturing. This is an example of vertical communication. - Ch. 16 false Jose recently held a meeting to inform his subordinates of changes to the yearly performance evaluation process. This is an example of horizontal communication. - Ch. 16 false A disadvantage of intranets is their lack of versatility as a communication of medium. - Ch. 16 false Groupware works best when top management encourages information sharing and provides adequate training. - Ch. 16 true Managers should encourage employees to adapt their linguistic styles to match the organization's culture. - Ch. 16 false Managers cannot effectively plan, organize, lead or control without access to ________. -ch. 18 information ________ refers to raw, unsummarized and unanalyzed facts. - ch. 18 data Each month, a sales team reviews a report that summarizes monthly sales, compares them to previous years, and projects possible trends going forward. This report is an example of __________. - Ch. 18 information A graph of the profitability of each product in an organization's product line over the past three years in an example of ________. - Ch. 18 information What would be characterized as real-time information? - Ch. 18 daily production line details Before agreeing to discontinue a product, the CEO requested detailed information on recent sales trends, existing customer transition plans, cost projections, and many other aspects related to the product that would best help characterize the pros and cons. The CEO is ensuring the _________ of information available for making this decision. - CH. 18 completeness _____________ determine the quality of information. - Ch. 18 accuracy and reliability While Margaret produced an insightful and comprehensive report comparing the attributes of key competitors' products, she delivered the report one week after the product planning team finalized features for the next production cycle. Margaret's report was lacking the information attribute of _______. Ch. 18 timeliness ___________ information correlates to current conditions. - Ch. 18 real-time A manager spent hours reviewing a comprehensive report to determine that only two brief sections that were helpful inputs to a decision that needed to be made. The manager thought that this report _________. Ch. 18 lacked relevance and decreased the manager's performance ________ is discord arising from the incompatibility of goals of different individuals and their attempts to thwart each other's pursuit of objectives. - Ch. 17 organizational conflict Jada and Julianna are business partners, but they have frequent arguments at work due to the differences in their values and interests. This is an example of ________. Ch. 18 organizational conflict The level of conflict in an organization _______. Ch. 17 impacts organizational performance and should be managed at an optimal level. Marta, the human resources VP, and Juan, the VP of operations, disagree on their company's diversity policy. This is an example of ________ conflict. - Ch. 17 interpersonal Julius and Jaden work together in the marketing department of their company. They are having a disagreement over which graphic designer to contract for upcoming projects. This is an example of _________ conflict. - Ch. 17 Intragroup Two managers in the research and development department of a company disagree on whether their organization should outsource development of a new product or staff it internally. This is an example of _______ conflict. - Ch. 17 Intergroup _______ conflict takes place between different departments of the same organization. - Ch. 17 Intergroup The dean of student services and the dean of academic affairs disagree about how to handle the misconduct of a student. Their disagreement signifies ________ conflict. - Ch. 17 Interpersonal Two technology companies participating in an industrywide collaboration project disagree on what key standards to set. This signifies ________ conflict. - Ch. 17
Interorganizational Executives at Electronics Warehouse feel that one of their major competitors is using false advertising that is unfairly eroding their company's reputation. This is an example of _______ conflict. - ch. 17 Interorganizational As the production manager, Carlos prefers long production runs thousands of units in order to drive down unit costs. Anita, the marketing manager prefers shorter runs of a few hundred units in order to deliver the product more quickly. This conflict is a result of _________. Ch. 17 different goals. Both the marketing group and corporate communications group of a company claim responsibility for developing corporate marketing strategies. What may be a potential source of conflict between these groups? - Ch. 17 Overlapping Authority Following a manager's unexpected retirement, multiple lead members of the group took initiative to address the manager's responsibilities until an official replacement could be named. This situation could create conflict due to __________. - Ch. 17 Overlapping Authority The sales team needs production to deliver on schedule to satisfy customer contracts, while the production team needs sales to win enough contracts to keep production levels at an optimum level. __________ is a likely source of conflict between these two team. - Ch. 17 Task Interdependence The factory foreman at an automobile assembly plant is behind on meeting the quarterly production target due to an ongoing machinist strike lasting longer than anticipated. Conflict in this situation attributed to ____________. Ch. 17 Scarce Resources At top management team meetings, the CEO consistently praises the sales department but seldom acknowledges the efforts of product development. This creates conflict due to __________. Ch. 17 Status Inconsistency ________ refers to the resolution of differences through compromise or collaboration between the parties in disagreement. - Ch. 17 Functional conflict-resolution Frank wants to delay production in order to cash in on an impending decrease in raw materials cost. Samuel belies production should start immediately to beat competitors to the market. They resolve their conflict through __________ by agreeing to produce a smaller number of units and scale up production as costs decrease. Compromise One business partner wants to grow the company through acquisition of a larger competitor while the other partner prefers expanding operations to other states. They agree to buy out two smaller firms in different staters, satisfying both individual's preferences. The partners used ________ to address the conflict. - Ch. 17 Compromise _________ occurs when the parties in conflict attempt to resolve the conflict without making concessions but, instead, attempt to resolve their differences in ways that leave all parties better off. Collaboration Each mont, Brian reviews sales data, analyzes market opportunities and threats, and determines organizational goals and actions for the coming month. This is an example of: Ch7 decision making _____ decisions are routine and based on rules and guidelines. Programmed Eleanor is responsible for monitoring the office supply closet and places an order when any item reaches a minimal level. What type of decision does this represent? Programmed Decision Caryn, an administrator of a day care program monitors child enrollment and hires additional caregivers as needed to maintain the legal ratios required for each age group. This is an example of a(n) ________decision. programmed Ayan is responsible for quality control for an automobile manufacturer and recently made the decision to suspend production when test results for completed cars fell below the manufacturer's standards. What type of decision is this? Programmed Juan is faced with multiple choices of suppliers who have the same product at virtually the same price. He also knows there are many more suppliers out there that would be comparable; however, he has a short amount of time to make up his mind, so he chooses Elrood Gasket's. Product. What type of decision does this represent? Satisficing Programmed decision making is a(n) _______process. Routine A hurricane was approaching Miami, and although there was no evacuation order, the president of a local company decided to close the business and send his employees home. This is an example of a(n) _____ decision. Nonprogrammed During the last several months, workers' overtime hours have increased by more than 15%. Based on decisions made by plant managers in the past, the current plant manager has decided to hire additional staff. This is an example of Programmed Decision Making The manager of the Dairy Barn must decide whether to introduce a new frozen dessert that has not been previously sold. What type of decision would this represent? Nonprogrammed A local pet groomer is considering expanding his services to include cats and needs to decide whether to invest in the necessary equipment and supplies. What type of decision does this represent for the groomer? Nonprogrammed In the classical model of decision making, manager Identify and evaluate all possible alternatives before choosing a course of action. In the classical model of decision making, the most appropriate decision possible in light of what is believed to be the most desirable consequences for the organization is known as the ______decision. Optimum
In the classical model of decision making, it is assumed that managers have access to all the information they need A company's senior management team was discussing moving its operations to a new location; however, the number of variables that would affect the move were so great that they could not begin to evaluate them all. This situation illustrates the concept of Bounded rationality Jalen always strives to make optimum choices from the known alternatives but accepts that he will never have access to all available information and therefore must strive for the most satisfactory decisions. This realization is consistent with the ______ of decision making. administrative model When deciding on schedules, the construction manager takes into account probabilities related to delays in materials or the potential for bad weather that could impact progress. The manager is accounting for risk High Tech Corp decides to develop a product based on a completely new technology, with no existing information on the possible challenges and outcomes of bringing such a product to Uncertainty Managers for an organic grocery chain were deciding whether to open a new store in a neighborhood currently unserved by any competitors. One manager felt that the lack of competitive presence was an opportunity to capture the newest customers. Another manager viewed the lack of a competitor in the area as an indicator that the local community may not be interested in organic products. This difference in perspective illustrates the concept of Ambiguity Elaine, a college professor, needs to select a textbook for an upcoming course. Her time is limited so she plans to review a few books from the many choices and pick an acceptable textbook even though she may not even be reviewing the best book available. What is this strategy called? Satisficing Art's organization just announced that, effective immediately, an entirely new product division will be formed, seeded with functional resources from each existing division. This is an example of evolutionary change. Ch21 False _____ is the process by which managers monitor and regulate the efficiency and effectiveness of workers in performing activities necessary to achieve organizational goals. Controlling _____systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan. Control In order to anticipate problems before they arise, managers should develop a system for _____ control. Feedforward
When working with suppliers, TechCo provides detailed product specifications to help control the quality of inputs it will receive. This is an example of _____ control. Feedforward To ensure the right clerk is selected for an opening, a law firm reviews all résumés electronically and assesses candidates through several interviews. This is an example of ____ control. Feedforward A manufacturing company that produces bolts and washers decides to use a new steel supplier. The manufacturing company wants to ensure that the materials from the supplier are delivered on time and within the specifications needed to meet the manufacturing company's product goals. What form of control system could the manufacturing company implement to ensure its needs are met? Feedforward
During the conversion stage, managers use ____ control to recognize when problems are arising. Concurrent In concert with quality management programs, ____ controls help monitor the quality of goods or services at each step in the production process to alert managers to problems. Concurrent A Coffee shop uses an online system to engage customers. After each transaction, customers receive a text asking them to rate their experience with either a smiley, neutral, or sad face emoji. This practice is an example of _____ control. Feedback A control process begins with Establishing performance standards A customer service team identifies a goal of three business days for addressing all customer Concerns. In the context of a control process, this goal is establishing a standard of performance Organizational performance can be hindered when managers focus on only one performance standard instead of many different standards School attendance records in the context of a control process are an example of measuring actual performance What is true regarding measuring actual performance? Outputs are generally easier to measure than behaviors because they are more tangible and objective. Which of these performance standards would managers find the most difficult to measure? The creativity of a research engineer Once managers have measured actual performance, they should: compare actual performance to the standards After evaluating measures of performance, managers must Decide whether to take corrective action The managers at a research company interview members of an underperforming team. They determine the team's office is too distracting, so they decide to build a dedicated lab environment to enable the team to meet its deadlines. This is an example of Initiating corrective action The company's top executives meet quarterly to review its performance. They focus on the results of several measures regarding efficiency, quality, customer responsiveness, and innovation compared to previously established goals. Based on these results, the leadership team decides on the next steps for addressing performance gaps. This activity reflects a Control system Sets with similar termsManagement Final249 terms acb0202 MNGT EXAM2128 terms mikayla_mack MQM 220 Final Exam250 terms andy_savage17 MQM 220193 terms jon_herr Sets found in the same folderQuizzes Ch 7, 8, 930 terms m_portillo96 MGT 300 Exam 262 terms AustinL23 MANA 3301 Chap 720 terms hopeelizabeth28 Management 300063 terms Anissaa233 Other sets by this creatorMRKT 3301 - Test 4 (14, 15, 16)70 terms emilytaylor319319 MRKT 3301 - TEST 3 (11, 12, 13)111 terms emilytaylor319319 MRKT 3301 - Test 2125 terms emilytaylor319319 MRKT 3301 - TEST 165 terms emilytaylor319319 Other Quizlet sets511 Test 171 terms Timpani_Lopp Exam Chapters 4-887 terms auburn07 Module 1 Quiz26 terms sxl2509 Ag Sales State Test 212 terms unityffa Related questionsQUESTION When the project has encountered a problem—schedule slippage. 2 answers QUESTION What are the examples of clinical outcomes? 15 answers QUESTION WHO FUNDS AMALS AND ADALS COSTING LESS THAN $5000 5 answers QUESTION Taylor and Felten's concept about an organization having four interactive independent elements (pg. 7) 5 answers What occurs when group cohesiveness is high?A characteristic commonly seen in high-performance teams is cohesiveness, a measure of the attraction of the group to its members (and the resistance to leaving it). Those in highly cohesive teams will be more cooperative and effective in achieving the goals they set for themselves.
Which of the following factors is associated with a high level of group cohesiveness quizlet?Which of the following factors is associated with a high level of group cohesiveness? Competition or the presence of an external threat can focus members' attention on a clearly defined goal and increase their willingness to work together.
Which of the following is a characteristic that distinguishes teams from Groups?The two characteristics that distinguish teams from groups are the intensity with which team members work together and the presence of a specific, overriding team goal or objective.
Which informal group is composed of employees who enjoy each other's company and socialize with one another?Friendship Groups: Friendship groups are informal groups composed of employees who enjoy each other's company and socialize with each other.
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In comparing group sizing, members in a larger group _______ than members in a smaller group.
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