Which statement below characterizes how supportive listening is different from relational listening quizlet?

COMM 101

Fund of Oral Communication

College of Western Idaho

A(n) __________ perspective on communication examines how communication behaviors work (or don't work) to accomplish our goals in personal, group, organizational, or public situations.

While on a first date, you notice your date leaning in toward you, meeting your gaze, smiling when you make eye contact, and laughing at your jokes—you infer from your date's behavior that he or she likes you. This scenario best represents the use of communication to express

What three recommendations have been made for improving perception?

Verify your perceptions, be thoughtful when you seek explanations, and look beyond first impressions.

The process of receiving a message by interpreting and assigning meaning to it is referred to as

After a disagreement with his roommate over the cleanliness of their apartment, Dennis feels frustrated because he agreed to a solution he didn't find satisfying, and decides that he needs to revisit the discussion and be more assertive about his needs. Dennis' evaluation of himself reflects self-denigration. T or F?

In which model of communication do we see a sender who originates a message, and sends it through a channel to a receiver, without any kind of feedback taken into consideration?

Communication processing can be defined as:

the means by which you gather, organize, and evaluate the information you receive.

In the interaction model of communication, we refer to the receiver's responses as:

Your awareness and understanding of who you are, as interpreted and influenced by your thoughts, actions, abilities, values, goals, and ideals, is referred to as your:

Answer

The best definition of interdependence from the list below is:

what we do affects others, and what they do affects us.

“A cognitive process through which we interpret our experiences and come to our own unique understandings” is best associated with which of the following terms?

The __________ model of communication presents a transactional perspective, in which individuals simultaneously send and receive messages within a relational context, a situational context, and a cultural context.

Because she believes she is no good at speaking in public, Deanna puts off choosing and researching her topic, and doesn't have adequate time to prepare and practice for her presentation. Ultimately, she earns a failing grade on her speech, and walks away with her perception confirmed: she's just not a good speaker. Unfortunately, Deanna's __________ set her up for failure.

Answer

After looking in your book bag and realizing you forgot to grab a pen, you lean over to one of your classmates and you say, “Do you have a pen I can borrow for class today?” You have just engaged in what mental process as you constructed your message?

Answer

Self-efficacy can be defined as a prediction that causes an individual to alter his or her behavior in a way that makes the prediction more likely to occur.

T or F?

This term refers to the way a person feels about himself or herself:

That communication involves two or more people acting in both sender and receiver roles, and that their messages are dependent on and influenced by those of their partner, means that communication is:

Answer

Communication researchers believe that social interaction is a key aspect in developing one's self-concept.

T or F

Communicators who have a low level of sensitivity to feedback are likely to incorporate others' feedback into their self-concept and modify their behavior based on that feedback.

T or F

When communication is appropriate, it:

meets the demands of the situation, as well as the expectations of one's communication partner and any other people present.

__________ is a system of symbols, governed by grammatical rules that we use to think about and communicate experiences and feelings.

The consistently accepted definition of a word is referred to as its

When Joe's roommate asks if Joe would bring his cat home after the winter holidays, Joe remembers how his aunt's house smelled like a soiled litter box and that there was cat hair all over the furniture. Joe feels a great sense of reluctance. His response is related to what kind of meaning for cat?

Andy compliments his mother's new hairstyle just before he asks her if she can loan him some money for the weekend, hoping that this will put her in a good mood and improve his chances of getting the loan. His compliment is serving which functional communication competency?

Using abstract words that have unclear or misleading definitions to get out of an uncomfortable situation is referred to as

Jane says her cousin is “big boned” instead of saying she's overweight, obese, or fat, because she understands those other terms might have insulting connotations. What type of language abstraction is Jane using?

There is a nonverbal component to every verbal message.

T or F

There is a nonverbal component to every verbal message.

The communication competency of expressing feeling emphasizes that emotions are deeply personal, and that there are no real standards of appropriateness or effectiveness for how we express feelings.

While lower abstractions ensure clarity, we sometimes use high abstractions to accomplish specific communication goals.

T or F?

“The process of intentionally or unintentionally signaling meaning through behavior other than words” defines which of the following terms?

Which of the following is an example of a nonverbal behavior?

You wave an old friend over to sit with you at lunch in the cafeteria.

__________ occurs when one set of a person's behaviors say one thing and another set of his or her behaviors says something different.

You see a friend across the room at a crowded party, but it's too loud for you to say hello from this distance. Instead, you make eye contact with him and nod your head as an acknowledgment and greeting. Which term best fits the function of your nonverbal behavior?

What is commonly referred to as “body language” is actually the observation of __________, or the way our body movements and gestures send messages.

Audiences prefer speakers who use eye contact behaviors that scan the audience, making each member or section of the audience feel like the speaker has addressed them specifically. This indicates the power of __________, or the use of the eyes in communication settings.

Sign language is an example of nonverbal communication.

T or F

Immediacy cues, such as smiling, nodding in agreement, and pausing to allow others to speak can foster a closer working relationship between people.

T or F?

While you are engaged in a heated telephone conversation with one of your coworkers, your roommate walks up and asks you a question. Without breaking from the telephone conversation, you hold your hand out toward your roommate as if to say, “Not now—I'm on the phone.” In this scenario, your nonverbal behaviors serve the adaptive function.

T or F

Masking refers to the intentional concealment of a person's true emotion by displaying a facial expression that is more appropriate in a given interaction.

Answer

T or f

Content-oriented listeners prefer to listen to information from sources they perceive to be credible, and enjoy examining the information they receive from a variety of angles.

T or F

The process of making guesses about your partner's thoughts and feelings and then restating back to the other person what you think he or she has said is referred to as

The step in the listening process where the listener focuses his or her attention on a particular message or sound is referred to as

Active listeners are considered by others to be more competent communicators overall.

T or F

Which of the following is not one of the steps in the listening process?

Which of the following is true of listening barriers?

Multitasking interferes with listening

Brad is thought of as a valuable member of his presentation group. During their meetings, he is usually the one who keeps the group focused on the task they are trying to accomplish rather than becoming sidetracked by gossip or irrelevant details. We would describe Brad as which type of listener?

Hearing and listening are distinctly different activities.

True or False?

Competent communication requires an ability to adapt one's listening style to meet the context.

T or F

While talking on the phone with your friend, you are confronted with competing stimuli including the sounds of the television and your brother and sister playing a game in the living room. You choose the sound of your friend's voice over those other sounds. This process is referred to as

During class, your goal as a listener is to comprehend the basic ideas, concepts, and theories communicated to you by your professors. We would characterize your listening as

vents her frustration to her husband. “I can't believe I worked so hard for so long on this proposal and I'm not going to get the chance to present it. no credit at all.” Instead of hearing the frustration and hurt in her voice, husband only hears the problem—instead, he offers her advice. “Next time you ought to get it in writing in advance that you'll get to make the pitch.” We would characterize listening behavior as

Listening is an involuntary passive activity.

T or F?

Because most young people today have grown up surrounded by environmental distractions, they are able to multitask without a decline in their listening competence.

T or F

When Jason and his roommate Adrian get into a minor disagreement over the charges on their cable bill, Jason is so certain that Adrian is trying to weasel out of paying for the on-demand movies he rented that he doesn't even hear Adrian when he asks whether it's possible Jason's cousin ordered the movies when she was visiting a few weeks earlier. We would characterize Jason's listening behavior as

Responding is an important part of the listening process.

T or F

During a heart-to-heart conversation with a close friend, we would most likely be engaged in appreciative listening.

T or F

Critical thinking is an essential component of empathic listening.

T or F

The physiological process of perceiving sound is best associated with what term?

Poor listening behaviors can make an individual less attractive, and may reduce the chances that his or her partner will make self-disclosures.

Which theory argues that intimacy takes longer to develop in online relationships because the communicators need to use unique language and stylistic cues to develop the relationship?

Social information processing theory

Which of these is not one of the ways in which productive conflict may benefit the parties involved?

Gaining influence or control over others

The interconnection and interdependence between two individuals is referred to as

Interpersonal relationship

Recent research has effectively disproven the social exchange theory, in part, because today most of us base our relationship choices on “chemistry” rather than on costs and rewards.

Conflict is a sign of an unhealthy relationship.

This theory says that we make relationship choices by comparing the things about another person or a relationship that benefit us in some way against the things about that person or relationship that upset us, cause us stress, or damage our self-concept or lifestyle.

Social exchange of costs and benefits

When Christiana brings home a low math grade on her report card, she is greeted at the door with a disapproving look from her mother. At the dinner table, both of her parents are silent as they eat and neither responds to her comments about her day, until she finally says, “I'm sorry I didn't do well in math this term!” Her father replies, “Why aren't you earning better grades?” Based on this information, what type of culture(s) would we infer that Christiana lives within?

Collectivist and high-context

__________ is a negative interaction between two or more interdependent people, which is rooted in some actual or perceived disagreement.

Answer

In a(n) __________ culture, people approach conflict with an emphasis on each person's needs, rights, and identity over a focus on those of the larger group.

You feel uncomfortable talking to your friend David about how frustrated you are that you've been forced to work a lot of overtime lately because David has been unemployed for the past six months. We would refer to your conflict avoidance behavior as

Communication boundary management

As Jennifer and Casey get to know more information about one another, they are better able to predict how the other will respond to what they do and say. Consequently, they begin to feel more comfortable when they spend time together. Which theory explains why they feel this way?

Uncertainty reduction theory

Andy and Jeff have decided to move in together after being friends for a couple of years. While moving into a larger apartment won't save them any money, they feel that with their busy schedules they'll benefit from sharing a living space and seeing each other more often. Which type of reward seems to be motivating their choice?

The dominant temper, attitudes, and outlook of a relationship are most closely identified with which of the following concepts?

Diego wants to surprise Louisa, whom he has only been dating for a month, with a gift. He decides to ask Louisa's sister what her favorite flowers are so that he can get her the perfect bouquet. Diego is using which strategy for reducing uncertainty?

Children who form successful friendships do better behaviorally and academically than those who do not.

Contradictions, or opposing feelings about your relational partner and about the relationship itself, are referred to as

Conflict that is managed effectively is referred to as

This theory says that by progressively sharing deeper and more risky personal information about ourselves with others, we move our relationships with them from a superficial level to a deeper level of intimacy.

Social penetration theory

Conflict is inevitable in relationships and sometimes cannot be resolved.

Which of the following would be considered an example of playing devil's advocate as a cooperative conflict management strategy?

“Career advancement is going to require an advanced degree. What if you want to go back later but can't because you have a family to support?”

What are the three most common misconceptions about listening quizlet?

Is all listeners receive the same message?

What is the term for the physiological ability to perceive the presence of sounds in the environment?

Which statement below breaks down the differences between the linear and transactional models?