Terms in this set (99)1) Which of the following is the most commonly used selection tool? C) interview 2) 4) According to the text, selection interviews are classified by all of the following factors EXCEPT ________. D) length 3) 5) What is the type of interview which lists the questions ahead of time? A) structured interview 4) 6) Which of the following is another term for an unstructured interview? B) nondirective 5) 7) Which of the following is an advantage of using a nondirective format when interviewing job candidates? C) pursues points of interest as they develop 6) 8) Which of the following is the primary disadvantage of using structured interviews during the employee selection process? D) reduced opportunities for asking follow-up questions 7) 9) How do situational interviews differ from behavioral interviews? B) Situational interviews are based on how an applicant might behave in a hypothetical situation. 8) 10) Which
of the following statements is representative of what might be asked in a behavioral interview? Explanation: A) Behavioral questions start with phrases like, "Can you think of a time when . . . What did you do?" Situational questions start with phrases such as, "Suppose you were faced with the following situation . . . What would you do?" 9) 11) What type of interview would most likely include the statement, "Tell me about a time when you
worked successfully in a team environment"? B) behavioral 10) 12) Which of the following statements is representative of what might be asked in a situational interview? B) "Suppose you were confronted with an angry
customer who threatened to sue the company. What would you do?" 11) 13) What type of interview would most likely include the following statement? "Imagine that you have just been assigned the task of
winning the business of our competition's biggest client. How would you proceed?" D) situational 12) 14) In a stress interview, the interviewer ________. B) tries to make the applicant uncomfortable
in order to spot sensitivity 13) 15) Which of the following questions would most likely be asked during a stress interview? A) "I see that you switched colleges four times
before finally earning your degree. I think that reflects an inability to make good decisions and remain focused. What do you think?" 14) 16) What type of interview would most likely include the following:
"It must be difficult to leave a company after such strong accusations of unethical behavior. Tell me about that"? C) stress 15)
17) Which of the following terms refers to a group of interviewers working together to question and rate one applicant? B) board interview 16) 18) Kevin is interviewing for a position as a public relations specialist in a communications firm. He first meets with the HR manager. Afterwards, he meets with the department manager. Finally, he meets with the company president. Kevin is most likely experiencing a ________ interview. C) serial 17) 19) In a ________ interview, a panel questions several candidates simultaneously. D) mass 18) 20) Dr. Ross is interviewing for a position as Assistant Professor of Biology. His interview is conducted by a team of other faculty members in the department who interview him simultaneously and then combine their
ratings into one score. This is an example of a ________ interview. B) panel 19) 21) An employer can most likely increase the reliability of a panel interview by ________. C) providing interviewers with scoring sheets and sample answers 20) 22) Ellen is interviewing
along with several other talented candidates for a position as a journalist at a newspaper. A team of interviewers will meet with all the candidates at once. The team will pose problems to the candidates and see which candidate takes the lead in formulating an answer. This is most likely an example of a ________ interview. C) mass 21) 26) Which of the following interview formats will most likely result in the highest validity? A) structured, situational 22) 27) The primary purpose of conducting a stress interview is to determine ________. D) how an applicant handles criticism 23) 29) Which of the following is a common characteristic of computerized interviews? A) multiple-choice questions 24) 30) Which of the following most likely combines aspects of behavioral and situational questioning? D) case interviews 25) 33)According to studies, which of the following has the most influence on the outcome of a job interview? B) an interviewer's first impression of the candidate 26) 42) Computer-aided interviews are primarily used to administer and score essay questions. Answer: FALSE Explanation: Multiple-choice questions are the typical format for computerized selection interviews. 27) 44) In a brief essay, discuss the effect of modern communications technology on interviews. Answer: More employers and job interviewees are using iPhone and Web cams to conduct job interviews. Firms have long used the Web to do selection interviews (particularly the initial, prescreening interviews), and with the widespread use of Skype™-type products, their use is growing. Most firms do not eliminate face-to-face interviews, but the video interviews do reduce travel and recruiting expenses, and make things easier for candidates. With employers cutting their recruitment budgets, more are conducting at least the initial screening interviews over the Internet. 28) 52) Which of the following characteristics of an interview would most likely raise concerns about interview discrimination? C) subjective interview
questions 29) 67) What is the best way to avoid most interview errors? B) use a structured interviewing format 30) George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm's presence in the toy market, which is highly competitive. As a result, the marketing department's budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process. Which of the following, if true, best supports the argument that George should use a structured situational interview to hire a media planner? D) Great Toys' executives want to ensure that the interview process is fair to all candidates and that the best candidate is hired. 31) 69) George Reyes has recently been hired as the vice president of marketing at Great Toys, a mid-size firm that specializes in classic wooden toys. The CEO of Great Toys wants to expand the firm's presence in the toy market, which is highly competitive. As a result, the marketing department's budget has been significantly increased. George plans to use some of the additional funds to hire a new media planner. George is considering the idea of conducting a structured situational interview in the hiring process. Which of the following most likely undermines the argument that George should use a structured situational interview to hire a media planner? B) George and the HR manager lack the time required to participate in a lengthy interview process. 32) 70) A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a ________. D) structured situational interview 33) 71) When developing a structured situational
interview, the first step in the process is ________. C) analyzing the job 34) 72) What is the second step in the procedure for developing a guide for a structured situational interview? A) rate the job's main duties 35) 73) In a structured situational interview, interview questions should primarily address ________. A) essential job duties 36) 74) After creating questions for a structured situational interview, ________ need to be developed for scoring purposes. C) benchmark answers 37) 75) Which of the following is a true statement regarding structured situational interviews? D) Interviews are usually conducted by a panel. 38) 76) Which of the following is an example of a job knowledge question? A) "What are the legal
restrictions regarding the use of telemarketing for consumers who have a past relationship with a company?" 39) 77) How many interviewers usually make up a panel interview? C) 3-6 40) 78) What is the first step in conducting an effective interview? A) knowing the job 41) 79) In order to conduct an effective interview, interviewers should NOT ask job candidates about their ________. B) lifelong goals 42) 80) Which of the following is the most likely outcome of using the same questions with all candidates being interviewed? D) bias reduced 43) 82) Which question below is an example of a behavioral question?
A) "Can you tell me about a time when you solved a really difficult problem?" 44) 83) All of the following will most likely improve the structure of an interview EXCEPT ________. C) asking candidates to
describe themselves 45) 84) Consider the question: "Can you provide an example of a specific instance where you
provided leadership in a difficult situation?" What type of question is this? B) behavioral question 46) 86) All of the following are guidelines for conducting an effective interview EXCEPT ________. D) asking the candidate questions that require yes or no answers 47) Which of the following best supports the argument that Marion should use structured interviews? C)
Marion lacks highly effective interviewing skills. 48) Which of the following would most likely improve the reliability and validity of Marion's selection process? A) asking all applicants the same questions
1) Which of the following is most likely NOT one of the goals of a firm's employee orientation program? c) assisting new employees in selecting the best labor union 2) 9) MTR
Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________. b) negligent training 3) 12) What is the first step in the ADDIE training process? c) analyzing the training need 4) 13) What is the second step in the ADDIE training process? c) designing the
overall training program 5) 14) Which of the following will most likely occur during the third step of the ADDIE training process? b) creating training materials 6) 15) Which of the following would most likely occur during the fourth
step of the ADDIE training process? a) holding on-the-job training sessions 7) 16) What is the final step in the ADDIE training process? a) evaluating the program's successes or failures 8) 22) Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________. d) conducting a work sampling 9) 24) The process of verifying that there is a performance
deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________. c) performance analysis 10) 27) Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT: a) What methods are used for recruiting and interviewing individuals for sales positions? 11) 36) Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________. a) on-the-job training 12) 37) Which of the following training methods is most frequently used by employers? c) on-the-job training 13) 38) All of the following are types of on-the-job training EXCEPT ________. a) programmed learning 14) 40) Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example? c)
coaching method 15) 41) The on-the-job method of ________ involves give lower-level executives firsthand
experience in working on actual problems. c) special assignments 16) 44) A structured process by which people become skilled workers through a combination of classroom instruction and
on-the-job training is called ________. c) apprenticeship training 17) 45) Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson? c) apprenticeship training 18) 47) When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________. a) job instruction
training 19) 50) Which of the following will most likely help a speaker improve the effectiveness of a training lecture? c) watching the audience's body language 20) 53) Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs? d) intelligent tutoring systems 21) 55) ________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job. a) Vestibule 22) 56) American Airlines uses flight simulators to train pilots about airplane equipment and safety measures.
This is an example of ________. b) vestibule training 23) 67) What is the primary purpose of implementing a cross training program at a firm? c) facilitating flexible job assignments 24) 80) Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________. c) management development 25) 81) Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers? a) management
development 26) 82) All of the following are on-the-job training methods used for managerial positions EXCEPT ________. c) case study method 1) Which of the following terms refers to the process of evaluating an employee's current and/or
past performance relative to his or her performance standards? b) performance appraisal 2) The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________. b) remove any performance
deficiencies 3) Which of the following is NOT one of the recommended guidelines for setting effective employee goals? c) administering consequences for failure to meet goals 4) All of the following are reasons for
appraising an employee's performance EXCEPT ________. b) creating an organizational strategy map 5) In most organizations, who is primarily responsible for appraising an employee's performance? a) employee's direct
supervisor 6) Which of the following is most likely NOT a role played by the HR department in the performance
appraisal process? a) conducting appraisals of employees 7) ________ means making sure that the manager and the subordinate agree on the subordinate's job standards and the appraisal method to be used. C) Defining the job 8) What usually occurs when employees rate themselves for performance appraisals?
C) Ratings are higher than when provided by supervisors. 9) Oshman manufactures small kitchen appliances, such as blenders, toasters, and mixers. The firm has nearly 80,000 employees in 22 countries. Employees receive annual performance appraisals from their supervisors that combine critical incidents with a graphic rating scale. However, the firm's CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven. Which of the following, if true, best supports the argument to replace Oshman's traditional appraisal methods with the performance management approach? B) Oshman executives want to align the
firm's strategic plan with individual employee goals and development needs. 10)
Which of the following is the easiest and most popular technique for appraising employee performance? B) graphic rating scale 11) Which performance appraisal technique lists traits and a range of performance values for each trait? B) graphic rating scale 12) Wilson Consulting is a management consulting firm with seventy employees. As associate vice president of marketing, Suzanne Boyle is responsible for conducting performance appraisals of the twelve employees under her direct supervision. Suzanne plans to use a graphic rating scale to evaluate the performance of her subordinates. Which of the following, if true, best supports the argument that a graphic rating scale is the most appropriate performance appraisal tool for Suzanne to use? C) Suzanne wants a quantitative rating of each employee based on competencies important to the firm, such as problem-solving skills. 13) All of the following are usually measured by a graphic rating scale EXCEPT ________. B) performance of co-workers 14) Which performance appraisal tools require a supervisor to maintain a log of positive and negative examples of a subordinate's work-related behavior? C)
critical incident 15) Which appraisal method combines the benefits of narrative critical incidents and quantified scales by assigning scale points
with specific examples of good or poor performance? A) behaviorally anchored rating scale 16) Which of the following terms refers to setting specific measurable goals with each employee and then periodically reviewing the progress made? b) management by objective 17) Nick supervises a team of data entry specialists. Lately, productivity has been down, and Nick believes his subordinates are not working as efficiently as possible. Which of the following tools would provide Nick with daily information about each employee's rate, accuracy, and time spent entering data? b) electronic performance monitoring system 18) Graphic rating scales are subject to all of the following problems EXCEPT ________. c) complexity 19) 76) A supervisor who frequently rates all employees as average on performance appraisals most likely has a problem known as ________. c) central tendency 20) 77) The best way to reduce the problem of central tendency in performance appraisals is to ________. a) rank employees 21) 78) Which performance appraisal problem is associated with supervisors giving all of their subordinates consistently high ratings? b) leniency 22) 83) All of the following guidelines will most likely improve the effectiveness of a performance appraisal EXCEPT ________. b) using a graphic rating scale to ensure fair and consistent ratings
23) 85) Which of the following is the primary advantage of using graphic rating scales as performance appraisal tools? c) provides quantitative rating for each employee 24) 93) Which of the following best describes the purpose of an appraisal interview? c) making
plans to correct employee weaknesses 25) 106) Oshman manufactures small kitchen appliances, such as blenders, toasters, and mixers. The firm has nearly 80,000 employees in 22 countries. Employees receive annual performance appraisals from their
supervisors that combine critical incidents with a graphic rating scale. However, the firm's CEO advocates shifting from performance appraisals to performance management in an attempt to make Oshman more competitive and performance driven. d) What procedures are already in place to effectively identify and measure critical incidents? Recommended textbook solutions
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QUESTION In a perfectly normal distribution of scores, which of the following statements is true? a. The mean, median, and mode are all the same number. b. The mode is equal to the standard deviation. c. The scores are positively correlated. d. The mean minus the mode equals the median. e. There is a positive skew to the distribution of data. Verified answer PSYCHOLOGY List four kinds of information we receive from our skin. Verified answer Other Quizlet setsPS210: Developmental Psychology Ch. 1 & 234 terms apoplawski326PLUS Disorders of Cardiac Function28 terms iisaiambchops Chapter 7 review31 terms Missnayeli828 Neck and Face muscles17 terms madsunderdown Related questionsQUESTION What are the characteristics of the perceiver? 15 answers QUESTION Selection is the process of choosing from a group of applicants the individual best suited for a particular position and organization. 4 answers QUESTION How does one manage human capital effectively? 9 answers QUESTION The degree to which an issue demands the application of ethical principles 9 answers What is the most commonly used method to select employees?Interview – most commonly used employee selection method.
Which is the most popular interviewing method in the USA?The most popular interview techniques. The most frequently used interview technique are structured interviews. ... . Behavioral interviews come second in a tight competition. ... . More than 88% of HR professionals have rated these two interview techniques (structured and behavioral interview technique) as effective.. Which of the following employee selection methods is most widely used in hiring new employees?32) The interview is the most widely used personnel selection procedure. Answer: TRUE Explanation: The personal interview is the most widely used selection procedure. Not all HR managers use tests or reference checks, but nearly all conduct personal interviews with job candidates.
Which one of the following is the most commonly used selection tool quizlet?1) Which of the following is the most commonly used selection tool? Explanation: C) Interviews are the most widely used selection procedure. Not all managers use tests, reference checks, or situational tests, but most interview a person before hiring.
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Which of the following the the most frequently used method of employee selection in the USA?
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