Which of the following terms refers to the necessary stress that activates and motivates people to achieve goals and change their environments quizlet?

Which of the following is a competency representing the highest level of emotional intelligence?

Managing dysfunctional emotions among staff.

Customer service representatives (CSRs) often conceal their frustration when serving an irritating customer. This behavior from the CSRs is an example of:

Which of the following statements about stress is true?

Stress is caused by stressors.

What effect does providing childcare support and offering employees flexible work hours have on work-related stress?

It removes stressors from the workplace.

Emotional intelligence is best described as:

Which of the following questions does not correctly estimate the level of job satisfaction among employees?

"How satisfied are you with your job?"

Which of the following terms best represents the positive or negative evaluations of the attitude object?

Emotions will have a greater influence on our perceptions, attitudes, decisions, and behavior than cognition because:

emotional processes often occur before cognitive processes.

Which of the following is an effect of emotions?

They put us into a state of readiness.

Self-reinforcement can potentially minimize stress by:

helping employees to develop more favorable perceptions of the stressors.

Relationship management is:

the highest level of emotional intelligence.

Which of the following statements is true of emotions in the workplace?

Emotions are directed toward someone or something.

Which of the following differences is similar to the differences between emotions and attitudes?

Experiencing something versus judging something.

After working for weeks on a difficult proposal for a client, Jack learns that the client has accepted the proposal and will award the contract to Jack's firm. When Jack hears this from his boss, he yelps 'Yahoo!' and automatically thrusts his fisted hand in the air. This action is an example of:

emotions directly influencing behavior.

Your boss has the highest level of emotional intelligence. which of the following abilities does your boss possess?

He is able to calm employees when they are upset.

Emotional dissonance occurs when:

we experience conflict between the required emotions and our true emotions.

Employees with an emotional attachment to, identification with, and involvement in a particular organization are said to have:

a high level of work motivation.

Which of the following determine whether intentions translate into behavior?

All four elements of the MARS model.

Exit
Voice
Loyalty
Neglect

Motivation Ability Role perception Situational factors

As soon as we receive sensory information with emotional markers. These markers are:

innate emotional responses to thin slices of sensory information.

Which of the following statements about job satisfaction and job performance is true?

Employees who are satisfied with their jobs have higher job performance.

Employees' identification with a particular organization tends to increase

physiological, behavioral, and psychological episodes experienced toward an object, person, or event that create a state of readiness.

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called

changing true emotions to match the required emotions.

Social awareness, self-management, and relationship management are three elements of

Which of the following tends to result in increased continuance commitment?

Employees receive low interest loans and other incentives from their employer that make it costly for them to quit.

Self-awareness is the lowest level of

Emotional labor refers to

the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.

is a psychological state that refers to the positive expectations of the intent or behavior of the other person in situations involving risk.

The highest level of emotional intelligence is

managing other people's emotions.

Stress is best described as

an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing.

Which of the following terms refer to established perceptions about the attitude object?

Which of the following terms refers to the necessary stress that activates and motivates people to achieve goals and change their environments?

Beliefs, feelings, and behavioral intentions are components of

Which of these stress management activities helps employees improve their perceived ability to cope with the stressor and possibly remove the stressor?

Which of these statements represents the feeling dimension of attitudes?

I don't like how my boss treats his employees.

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna's response is

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called

Many companies try to create positive experiences at work. Which of the following is the major reason for this?

Work conditions can have an emotional influence on employee attitudes.

Emotional labor is higher in jobs requiring

frequent interaction with clients.

Which of the following is a conclusion by organizational behavior scholars regarding job satisfaction?

People with higher job satisfaction have higher job performance.

involves modifying behavior to be consistent with required emotions but continuing to hold different internal feelings.

Anger, fear, joy, and sadness represent the

different types of emotions

Which of the following statements is true of an individual's conscious logical evaluation of a situation?

Emotional responses influence the conscious logical evaluation.

a significant cause of stress and job burnout

Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?

Service profit chain model

Identify the term that represents your motivation to engage in particular behavior regarding the attitude object.

Which of the following reduces stress by withdrawing from the stressor?

Which of the following represent the three dimensions of workaholism?

Work involvement, compulsion to work, and low enjoyment of work.

The exit-voice-loyalty-neglect (EVLN) model

is a template for organizing and understanding the consequences of job dissatisfaction.

Which of the following occurs when organizations give financial incentives to prevent dissatisfied employees from quitting?

Employees increase their level of continuance commitment.

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called

To ward off stress, a film director likes to have a good laugh. When under pressure, the director will crack jokes and ensure everyone has a good laugh during the hard work. These actions mainly reduce stress

by changing stress perceptions.

Employees who stay with an organization mainly because they believe it will cost them financially to leave will have

high continuance commitment.

The competency most strongly associated with social awareness is

The concept of affective organizational commitment includes

an emotional attachment with the organization.

Which of these statements about emotional labor is true?

Emotional labor increases with the extent to which employees must abide by emotional display rules.

Which of these countries is more likely to accept or tolerate, than any other country, people who display their true emotions at work?

are the motivational forces of emotions channeled toward particular goals to correct deficiencies or imbalances.

Outcome/Input ratio and comparison other are elements of:

Which of the following is the highest level of need in Maslows hierarchy of needs?

To increase goal performance, employees should participate in the goal-setting process

when employees would otherwise lack commitment to those goals.

Goal setting influences employee behavior and performance mainly by improving:

motivation and role perceptions.

states that much learning and motivation occurs by observing and modeling others, as well as by anticipating the consequences of our behavior.

When people experience procedural injustice, they tend to:

engage in counterproductive work behaviors

Which of the following statements is true about the equity situation?

People believe that their outcome/input ratio is similar to the outcome/input ratio of the comparison other.

Which of the following needs is strongest according to Maslows needs hierarchy theory?

The optimal level difficulty of a goal:

occurs when the goal is challenging but not impossible.

Which of the following is a way to increase employee motivation by improving the P-to-O expediencies?

Measuring employee performance accurately and distributing more valued rewards.

In expectancy theory, valence refers to the:

anticipated satisfaction or dissatisfaction that an individual feels toward an outcome.

Which of the following components are enhanced by individualizing rewards?

According to the four-drive theory, which of the following drives is the foundation of competition and the basis of our need for esteem?

Which of the following does the expectancy theory explain about employees?

They base their effort on the performance level they expect.

Which of the following statements is consistent with the observations of Maslow?

Maslow suggested that people are naturally motivated to reach their potential.

Which of the following statements was not considered by the needs hierarchy theory?

Needs are strongly influenced by each individuals self-concept.

Expectancy theory helps us to predict an individuals:

According to expectancy theory, an unwanted reward has:

a negative outcome valence.

Which of the following is applied by supervisors when they stop criticizing employees whose substandard performance has improved?

According to expectancy theory, giving more valued rewards to employees with higher job performance mainly increases motivation by:

strengthening the P-to-O of employees.

The best reinforcement schedule for motivating employees is a(n)

variable ration schedule.

Which drive in the four-drive theory is reactive rather than proactive?

Which of the following statements portrays the essence of appreciative coaching?

Managers should concentrate on the strengths of employees rather than their weaknesses.

According to expectancy theory, a skill-development training program would:

Mainly increase the effort-to-performance expectancy.

According to expectancy theory, providing counseling and coaching to an employee who lacks self-confidence is most likely to increase the employees:

The main implication of the four-drive theory of motivation is that:

Employers should motivate employees to achieve challenging goals and give them egalitarian rewards.

According to equity theory:

the selection of comparison other varies from one person to the next.

ABC Corp. brought in a performance-based reward system that accurately identified employees who performed better than others. This practice improves employee motivation by:

improving P-to-O expectancies.

Which of these theories states that we are motivated by several needs, but the strongest source is the slowest unsatisfied need?

With respect to procedural justice, the "value-expressive" function that "voice" provides refers to the:

way employees feel after voicing their opinions.

Which of these is one of the factors in the expectancy theory model?

Four-drive theory recommends that companies should:

provide sufficient rewards, learning opportunities, and social interaction at the same time.

Self-concept, social norms, and past experiences help us:

have stronger or weaker needs by amplifying or suppressing emotions.

should always come from a credible source.

When people are assigned to jobs for which they are qualified and they receive coaching to improve their self-confidence, employee motivation improves by:

increasing E-to-P expectancies.

In the four-drive theory, the drive ____ is most closely associated with the need for relative status and recognition.

The desire to seek approval from others, conform to their wishes and expectations, and avoid conflict and confrontations is referred to as the need for:

Which of the following theories of motivation is based on the idea that work effort is directed toward behaviors that people believe will lead to desired outcomes?

The ____ of human beings are also called primary needs.

Which of the following does Maslows needs hierarchy theory include?

Goal setting is most effective when:

the supervisor sets the goals before discussing them with the employee.

One of the main implications of four-drive theory is that:

employers should offer employees enough opportunity to keep each drive in balance.

Which of the following is a major criticism of Maslows needs hierarchy theory?

People do not progress through the hierarchy as the theory predicts.

Which of the following statements is true about the innate drives of people?

Drives are innate and universal to human beings.

An individuals perceived probability that a particular level of effort will result in a particular level of performance is referred to as the:

Which of the following theories suggests that employee motivation is influenced by what other people contribute to and receive from the organization?

The distributive justice rule employs the concept of:

is the degree to which a job requires completion of a whole or identifiable of work, such as assembling an entire broadband modem rather than just soldering in the circuitry.

is the degree to which employees can tell how well they are doing on the basis of direct sensory information from the job itself.

is the degree to which the job affects the organization and/or larger society.

is the process of keeping track at regular intervals of one's progress toward a goal by using naturally occurring feedback.

A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services and collects overdue accounts in an assigned area. Previously, each task was performed by a different person and the customer interacted only with someone at the head office. This change is an example of:

increasing job enrichment by establishing client relationships.

A high degree of autonomy, task identity, and task significance are important conditions for:

A large retail organization previously divided work among its four employee benefits staff into distinct specializations. One person answered all questions about superannuation (pension plans), another answered all questions about various forms of paid time off (e.g. vacations), and so on. These jobs were recently restructured so that each employee benefits person answers all questions for people in a particular geographic area. 

A mid sized city introduced a reward system whereby employees would find ways to reduce costs and increase work efficiency. Every employee would receive a portion of the surplus budget resulting from these cost savings. Which of the following reward systems is this city using?

A unique feature of Herzberg's motivator hygiene theory is that it:

states that improving motivators increases job satisfaction but does not decrease job dissatisfaction.

A video journalist's job consists of operating the camera, reporting the story, and often editing the work, whereas these three tasks are traditionally performed by three people. Video journalism is an example of:

Job enrichment and job enlargement.

According to Herzberg, which of the following is a hygiene factor?

According to the self leadership model, which of the following is true about positive self talk?

It improves self efficacy and employee motivation.

Before meeting a new client, a salesperson visualizes the experiences of meeting the person and effectively answering some of the challenging questions the client might ask. This activity is an example of:

constructive thought patterns.

Employees at CyberTech perform repetitive jobs have resulted in boredom as well as repetitive strain injury. Technology makes it difficult to combine existing jobs, but the company wants to make employees more multiskilled.

Gainsharing plans tend to:

create a reasonably strong effort to performance expectancy.

Steelweld, a car parts manufacturer, pays employees a higher hourly rate as they learn to master more parts of the work process. Employees earn

The problem with membership and seniority based rewards is that they:

do not directly motivate job performance.

When applied to non management employees, which of the following has a weak connection between the reward and individual effort?

When are employees said to be empowered?

When employees experience freedom and discretion.

Which core job characteristic(s) affect(s) experienced responsibility for work outcomes?

Which of the following are "golden handcuffs" that potentially increase continuance commitment?

Membership/seniority based rewards.

Which of the following are included under constructive thought patterns in self leadership?

Self talk and mental imagery

Which of the following awards motivate employees to compete for promotions?

Which of the following dimensions is possessed by employees, when they feel empowered, care about their work, and believe that what they do is important?

Which of the following directly contributes to a feeling of experienced responsibility among employees?

Which of the following does scientific management include?

Systematically dividing a job into its smallest possible elements and assigning these divided tasks to employees who are best qualified to perform them.

Which of the following elements does self leadership include?

Which of the following is a component of empowerment?

Which of the following is a concept that is represented by four dimensions: self determination, meaning, competence, and impact of the individual's role in the organization?

Which of the following is an advantage of job specialization?

Jobs can be mastered quickly.

Which of the following is most consistent with employability, namely, that employees are expected to continuously learn skills that will keep them employed?

Competency based rewards.

Which of the following is the first step in self leadership?

Which of the following is the primary aspect of job enlargement?

Which of the following is true about skill based pay plans?

They can be expensive because they motivate employees to spend more time learning new jobs.

Which of the following is true about stock option plans?

They give employees the right to purchase company stock at a predetermined price up to a fixed expiration date.

Which of the following minimizes health risks from repetitive strain and heavy lifting because employees use different muscles and physical positions in the various jobs?

Which of the following refers to the result of the division of labor in which work is subdivided into separate jobs assigned to different people?

Which of the following rewards represent the largest part of most paychecks?

Which of the following occurs in self leadership immediately after identifying goals that are specific, relevant, and challenging?

Constructive thought patterns

Which of the following tend to create an ownership culture and align employee behaviors more closely to organizational objectives?

Stock option plans and employee stock ownership plans.

Which of these contemporary organizational behavior practices was popularized by Fredrick Taylor in his work on scientific management?

Which of these job design actions is a form of job enlargement?

Increasing the number of tasks within the job.

Which of the following terms refers to the necessary stress that activates and motivates people to achieve goals?

What is the adaptive response to a situation that is perceived as challenging or threatening to the person's well being?

Which of the following is the most common workplace stressor?

Which of the following is a basic cause of stress in an organization?