Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the providers schedule?

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When should the receptionist or administrative medical assistant arrive to open the facility quizlet?
Which of the following is the most appropriate action when a patient telephones with symptoms of an acute illness?
When should the medical assistant arrive to open the facility?
Which of the following is the most appropriate action documenting patient no shows in the appointment schedule?

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Question	Answer
Which of the following names should come first when working with an Alpha-numeric filing system?	Peter G. Burns Jr.
Which of the following are the major filing system used in health care setting? select all that apply	Subject, Alphabetic and numeric
The medical assistant should stamp checks with the restrictive endorsement "for deposit only" to prevent?	Loss or theft
Which of the following USPS mailing services should the medical assistant select when mailing routine patient records to the insurance carrier?	Standard Mail
Checking for and repairing damaged documents is part of what step in the filing process?	Conditioning
The purpose of records management includes which of the following? select all that apply	Classifying, Storage, and Budget planning
Which of the following represents improper telephone technique?	Answers a call with " please hold"
Which of the following types of appointment scheduling would be the best method for an office with standard hours, multiple practitioners and accommodating work in appointments?	Wave
The post office returns a patient's bill to the clinic with the notation "address unknown". Which of the following steps are appropriate in handling this situation?	Document that post mark date, Verify the mailing address on file in the clinic database and Prepare a new envelope with the corrected address and new postage stamp.
A patient calls the pediatrician's office very upset because her child is vomiting and has a temperature of 103.3 degree F. the medical assistant should.	Schedule a same day work-in appointment
Which of the following is the most appropriate action when there are delays in the physician's schedule?	Give the patient's an estimated of delay time and options to deal with the delays
The office policy is for patients to arrive 30-45 minutes prior to their appointment to complete patient history forms. Which scheduling technique is the most efficient way of scheduling?	Time-specified scheduling
A filing system that organizes items in chronologically for action when the date arrives is called?	Tickler-file
An insurance company that sells or administers an insurance contact is also known as?	Carrier
Which of the following insurance programs covers active duty military personnel	Tricare
All of the following are government sponsored programs except?	Blue cross/blue shield
Who of the following is most likely eligible for Medicaid?	Persons receiving supplemental security income (SSI) for the aged and disabled.
An insurance policy clauses that restricts the overpayment of benefits when an insured has more than one policy is called?	Coordination of benefits
Which of the following is funded by both federal and state revenues?	Medicaid
Which of the following is universal claim form?	CMS-1500
The purpose of medical coding includes ( check all that apply)	Tracking diseases, Providing comparable data for research and Classifying diseases
All of the following coding systems are associated with medical procedure expect	ICD-10-CM
The ICD of ICD-10-CM stands for?	International Classification of Diseases
CPT codes consists of?	5 digits
HCPCS are level?	II codes
Which of the following statements reflect open-ended communication?	"Tell me what brings you in today"
In most cultures in the United States, when a medical assistant is speaking with patient, making direct eye contact encourages?	Open Communication
Communication is best defined as?	Process of sharing meaning
Anything that interferes with the communication process is best described as?	Noise
The objective of therapeutic communication includes?	Providing comfort, Indicating the patients are important, Communication technical in a form the patient understands.
All of the following are considered facilitative communication techniques except?	Advising
Which of the following may create communication barriers?	Use of jargon, Embarrassment
Reasons patients may be reluctant to ask that instructions be repeated include?	Fear, Bewilderment, Embarrassment
What is the proper term describing when a patient is advised about possible consequences of both having and not having the medical procedure?	Informed Consent
Which of the following act involves the termination of a patient from the care of a physician without reasonable, written notice of withdrawal from the case?	Abandonment
The medical assistant witnesses the medical office receptionist taking money from the cash drawer, Which of the following action should be taken?	Tell the office manager about the indecent and requests that confidentiality be maintained
Commitment to privacy, continuity of care, advance directives, and the authority to refuse treatment are granted according to which of the following?	The patients bill of rights
Which of the following refers to a patient's written order specifying a patient has indicated that he or she does not want CPR?	DNR
Law developed and enforced by the government agencies best describes?	Administrative Law
In order for consent to be informed, Which of the following elements should be present?	The patient's condition, Purpose of the proposed treatment, Risks and benefits of the purposed treatment
The health care provider is required to report the following to the appropriate local agencies except?	Strep Throat
Which of the following omission of care when one had the duty to provide such care?	Nonfeasance
Which of the following is considered an intentional tort?	Defamation
The AMA code of ethics subscribers to which of the following general principles?	Confidentially, Respect for persons, Work within one's scope of practice
A standard or principle that guides our behavior regarding what is right and what is wrong is a?	Moral
An obligation to act in a certain way is a?	Duty
Telling the truth best defines?	Veracity
Which of the following documents is also called an advanced directive	Living will

When should the receptionist or administrative medical assistant arrive to open the facility quizlet?

When should the receptionist or administrative medical assistant arrive to open the facility? 20 minutes before the first patient arrives.

Which of the following is the most appropriate action when a patient telephones with symptoms of an acute illness?

Which of the following is the most appropriate action when a patient telephones with symptoms of acute illness? Work an appointment into the schedule immediately.

When should the medical assistant arrive to open the facility?

Most medical offices open at 8 a.m. or earlier if doctors are available and have scheduled appointments outside of office hours. In some cases, medical assistants are asked to report for duty thirty minutes to an hour before patients are scheduled to arrive.

Which of the following is the most appropriate action documenting patient no shows in the appointment schedule?

Which of the following is the most appropriate action for handling patient "no shows" in appointment schedule? Draw a red X through the patient's name. Which of the following best describes a typical office policy concerning no shows? Have physician review patient's record after a certain number of incidences.

Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the providers schedule?

When should the receptionist or administrative medical assistant arrive to open the facility quizlet?

Which of the following is the most appropriate action when a patient telephones with symptoms of an acute illness?

When should the medical assistant arrive to open the facility?

Which of the following is the most appropriate action documenting patient no shows in the appointment schedule?

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