Which of the following is not one of the four main classifications for collaboration tools?

The ________ helps design programs and systems to find new sources of

knowledge or to make better use of existing knowledge in organizational

and management processes.

CKO

Which of the following types of systems typically use a digital dashboard

to display an array of charts and graphs of a business's key performance

indicators?

ESS

In ________, digital technology and the Internet are used to execute the

major business processes in the enterprise.

e-business

A web interface used to present integrated personalized business content

to users is called a portal.

True

Enterprise applications integrate information from multiple functions and

business processes to enhance the performance of the organization as a

whole.

True

Customer relationship management systems coordinate all of the business

processes that deal with customers in sales, marketing, and service.

True

Identifying customers is a business process handled by the marketing

function.

True

Which of the following systems would you expect to deliver data from

external events, and summarized information from internal MIS systems?

ESS

T F: Computers are only part of an information system.

Which of the following would not be a complementary asset for a solar panel manufacturer?

centralized hierarchical decision making

An example of an organizational complementary asset is

using the appropriate business model.

The three principle levels within a business organization hierarchy are

senior management, middle management, and operational management.

Data management technology consists of the

software governing the organization of data on physical storage media.

A corporation that funds a political action committee, which in turn promotes and funds a political candidate who agrees with the values of that corporation, could be seen as investing in which main category of complementary assets?

T F: Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less.

Sociologists study information systems with an eye to understanding

how systems affect individuals, groups, and organizations.

An example of raw data from a national chain of automobile stores would be

1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky.

An example of a social complementary asset is

technology and service firms in adjacent markets.

Psychologists study information systems with an eye to understanding

how human decision makers perceive and use formal information.

Thomas Friedman's declaration that the world was now "flat" meant that

the Internet has reduced the economic advantages of developed countries.

In a hierarchical organization, the upper levels consist of

managerial, professional, and technical employees.

All of the following are advantages, for a firm, of cloud computing except

ability to improve communication.

T F: A substantial part of management responsibility is creative work driven by new knowledge and information.

Converting raw data into a more meaningful form is called

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called

the information value chain.

Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective?

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its

T F: UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

T F: The dimensions of information systems are management, organizations, and information technology.

T F: In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company.

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is

Verizon's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of

improved decision making.

The average number of tickets sold daily online is an example of

The use of information systems because of necessity describes the business objective of

transfers processed information to the people who will use it or to the activities for which it will be used.

T F: A business model describes how a company produces, delivers, and sells a product or service to create wealth.

Which of the following is not one of the primary environmental actors that interacts with an organization and its information systems?

T F:Information systems literacy describes the behavioral approach to information systems, whereas computer literacy describes the technical approach.

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Buying or selling goods over the Internet is called

All of the following are direct business benefits of collaboration except for

improved compliance with government regulations.

Executive support systems are information systems that support the

long-range planning activities of senior management.

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork?

the need for more efficient work hierarchies

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

Which of the following roles falls into the duties of an information systems manager?

managing data entry staff

Identifying customers is a responsibility of the ________ function.

All of the following statements regarding Lotus Notes are true except which one?

It began as an e-mail and messaging client.

T F: Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.

The principal liaison between the information systems groups and the rest of the organization is a(n)

T F: Decision-support systems use internal information as well as information from external sources.

The four major enterprise applications are

enterprise systems, SCMs, CRMs, and KMSs.

________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

T F : Transaction processing systems are most commonly used by the senior management level of an organization.

Telus's use of SharePoint for team sites is an example of using information systems to achieve which business objective?

customer and supplier intimacy

T F: You would use an MIS to help decide whether to introduce a new product line.

T F: A hotel reservation system is a typical example of a management information system

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

The term "management information systems" designates a specific category of information systems serving

middle management functions

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

The CPO is responsible for

ensuring that the company complies with existing data privacy laws.

An example of a collaboration tool that supports colocated, asynchronous collaboration is

An example of a highly structured decision is

granting credit to a customer.

T F: Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

T F: A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

Which of the following occupations would not be categorized as an "interaction" job?

T F: The idea driving synergies is that when the output of some units can be used as inputs to other units, the relationship can lower cost and generate profits.

Which of the following industries has not been disrupted by the Internet?

T F: An adhocracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals.

stable, formal social structure that takes resources from the environment and processes them to produce outputs, formal, legal entity with internal rules and procedures that must abide by laws, and collection of social elements

T F: The term business ecosystem describes the interplay between the various organizational forces within a firm.

T F:Research has shown that only 25% of firms are able to align their information technology with their business goals

Which of the following would not be considered a disruptive technology?

Which of the following activities would you perform to measure and compare your business processes to similar processes of other companies within your industry?

According to the ________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment.

T F: Business processes are collections of standard operating procedures.

Which of the following industries has a low barrier to entry?

A collection of independent firms that use information technology to coordinate their value chains to produce a product or service for a market collectively is called a(n)

How does the technical view of organizations fall short of understanding the full impacts of information systems in a firm?

It sees the inputs and outputs, labor and capital, as being infinitely malleable.

A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force.

Which of the following is not one of the competitive forces?

T F: The use of Internet technologies allows companies to more easily sustain competitive advantage.

T F: In an efficient customer response system, digital answering systems are used to monitor and respond to customer inquiries.

The Internet raises the bargaining power of customers by

making information available to everyone.

T F: n the strategy of product differentiation, information systems are used to enable new products and services.

Mintzberg's classification of organizational structure categorizes the knowledge-based organization where goods and services depend on the expertise and knowledge of professionals as a(n)

professional bureaucracy.

Which of the following statements is not true about information technology's impacts on business firms?

It helps firms expand in size.

The ________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete

What significant competitive force is challenging the publishing industry?

substitute products or services

uses the capabilities of other companies without being physically tied to those companies.

If two organizations pool markets and expertise that result in lower costs and generate profits it is often referred to as creating

The primary activities of a firm include

inbound logistics, operations, outbound logistics, sales and marketing, and service.

helps a firm identify points at which information technology can most effectively enhance its competitive position.

According to agency theory, the firm is viewed as a(n)

"nexus of contracts" among self-interested individuals.

T F: A firm can be said to have competitive advantage when they have higher stock market valuations than their competitors.

A large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management making is classified by Mintzberg as a ________ bureaucracy.

A(n) ________ model of informed consent permits the collection of personal information until the consumer specifically requests that the data not be collected.

The practice of spamming has been growing because

it is so inexpensive and can reach so many people.

European privacy protection is ________ than in the United States.

The U.S. Department of Commerce developed a ________ framework in order to enable U.S. businesses to legally use personal data from EU countries.

The use of computers to combine data from multiple sources and create electronic dossiers of detailed information on individuals is called

A classic ethical dilemma is the hypothetical case of a man stealing from a grocery store in order to feed his starving family. If you used the Utilitarian Principle to evaluate this situation, you might argue that stealing the food is

acceptable, because the higher value is the survival of the family.

T F: The European Parliament has passed a ban on unsolicited commercial messaging.

Immanuel Kant's Categorical Imperative states that

if an action is not right for everyone to take, it is not right for anyone to take.

T F: Technostress is a computer-related malady whose symptoms include fatigue.

T F: Despite the passage of several laws defining and addressing computer crime, accessing a computer system without authorization is not yet a federal crime.

All of the following are current key technology trends raising ethical issues except

increase in multimedia quality.

Re-designing and automating business processes can be seen as a double-edged sword because

increases in efficiency may be accompanied by job losses.

The introduction of new information technology has a

ripple effect raising new ethical, social, and political issues.

The most common source of business system failure is

The 2012 FTC report on industry-best practices for protecting individuals' privacy focused on each of the following topics except

phasing out of self-regulatory codes.

Accepting the potential costs, duties, and obligations for the decisions you make is referred to as

In the information age, the obligations that individuals and organizations have regarding the preservation of existing values and institutions fall within the moral dimension of

The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called

Which of the following statements about trade secrets is not true?

Any intellectual product, regardless of its purpose, can be classified as a trade secret.

Which of the following U.S. laws gives patients access to personal medical records and the right to authorize how this information can be used or disclosed?

The "do anything anywhere" computing environment can

blur the traditional boundaries between work and family time.

T F: In white-collar fraud, information systems are most typically used as a means to hide financial evidence of crimes.

Flash cookies are different from ordinary cookies in that they

cannot be easily detected or deleted.

It is not feasible for companies to produce error-free software because

it is too expensive to create perfect software

T F: Even in today's legal climate, there is little incentive for firms to cooperate with prosecutors investigating financial crimes at their firm.

FIP principles are based on the notion of the

mutuality of interest between the record holder and the individual.

The strength of patent protection is that it

grants a monopoly on underlying concepts and ideas.

When a cookie is created during a Web site visit, it is stored

on the visitor's computer.

What legal mechanism protects the owners of intellectual property from having their work copied by others?

"Look and feel" copyright infringement lawsuits are concerned with

the distinction between an idea and its expression.

The marketplace for computer hardware

has become increasingly concentrated in top firms.

In a multi-tiered network

the work of the entire network is balanced over several levels of servers.

T F: Today most business firms have discontinued operating their legacy systems, replacing these with inexpensive Web services and hosted software.

T F: Application server software is responsible for locating and managing stored Web pages.

T F: SANs create large central pools of storage that can be rapidly accessed and shared by multiple servers.

Which of the following is not an example of the emerging mobile computing platforms?

Which of the following is the most popular mobile operating system?

Which type of software is created and updated by a worldwide community of programmers and available for free?

The business case for using grid computing involves all of the following except

________ are created by combining and customizing components from different online software applications.

T F: The decision to outsource software development is also referred to as the rent-versus-buy decision.

T F: In green computing, reducing computer power consumption is a top priority.

Which of the following is a leading networking hardware provider?

The practice of contracting custom software development to an outside firm is commonly referred to as

Which type of computing refers to firms purchasing computing power from remote providers and paying only for the computing power they use?

A client computer networked to a server computer, with processing split between the two types of machines, is called a(n

two-tiered client/server architecture.

The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is

How would you determine the market demand for your firm's IT services?

Hold focus groups to assess your services.

Which of the following factors provides an understanding of why computing resources today are ever more available than in previous decades?

T F: Web services can exchange information between two different systems regardless of the operating system or programming languages on which the systems are based.

Connecting geographically remote computers in a single network to create a "virtual supercomputer" is called

A formal contract between customers and their service providers that outlines the specific responsibilities of the service provider and to the customer is called a(n)

Sets of loosely coupled software components that exchange information with each other using standard Web communication standards and languages are referred to as

Legacy systems are still used because they

are too expensive to redesign.

As referred to in the text, legacy systems are

traditional mainframe-based business information systems.

A set of self-contained services that communicate with each other to create a working software application is called

T F: In N-tier computing, significant parts of Web site content, logic, and processing are performed by different servers.

Which of the following does grid computing utilize to create enormous supercomputing power?

networked computers with idle resources

An example of autonomic computing is

spyware protection software that runs and updates itself automatically.

T F: A primary example of centralized processing is client/server computing.

Which of the following is not one of the four main classifications for collaboration tools identified by the Space Time tool matrix?

Which of the following is not a reason for the increased business focus on collaboration and teamwork?