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Terms in this set (54)Substantive modification of any part of an organization is known as organization change. Recession is a(n) ____ force for change. external The idea that organization
change may have substantial effects extending far beyond the area in which Systems theor When Amazon lowered the price of Kindle, Barnes and Noble lowered the price of Nook. This is an external Human resources is trying to keep a good legal counselor. The lawyer wants a flexible work schedule. internal Unions negotiating for higher wages is a(n) ____ force for change. external Ford started offering driving sessions to Vietnamese customers. This is an example of ____ change. planned What stage of the Lewin model of organization change is exemplified by managers letting people who Unfreezing RIM knows there are less apps for Blackberry than there are
for Apple, Android phones. RIM wants to Establishment of goals for the change General Motors filed documents with the SEC to approve an IPO of shares. The shares were to be used Selection of appropriate change technique According to the Lewin model, building a new plant in Texas is an example of which step in the change process? Implementing the change An organization's workforce has been reduced, and top management then promises the union that there will be no more layoffs in the next year. In the Lewin model, this is an example of which step in the change process? Refreezing Which of the following correctly represents the time order of the steps in the comprehensive model to change that is presented in your text? Recognizing the need, setting goals, diagnosing causes, selecting a change technique, implementing the change, and evaluating the results The manager's role as monitor is essential to which step in the comprehensive approach to change? Recognizing the need for change Which of the following might be a goal for change for an organization? To increase sales by 5% b. To open a new plant c. To identify a merger opportunity d. To improve customer satisfaction e.
All of these. Which of the following exemplifies the first step in the comprehensive organization change model described in the text? Noticing that the pension fund has less cash in it than needed to provide the guaranteed employee benefits In general, the most common cause of worker resistance to change is uncertainty. Desiree is reluctant to accept a new job offer because there are so many unknowns. According to the text, the most likely reason for such employee resistance to change is uncertainty. Which of the following is NOT a reason why employees are resistant to change? Risk propensity Which of the following is an explanation of the resistance to change that a worker might feel because the worker disagrees with management that the type of change selected will be best for the organization in the long-run? Different perceptions Andrea has worked in the marketing department for 27 years. She knows the history and successes of the office better than any other employee. When change is suggested, she is reluctant because she remembers accomplishments related to the current way of doing things. As a result of ____, she is resistant to change. different perceptions When the CEO wanted to move HR to the suburbs the HR director perceived she would get less face time with her boss. As a result of ____, the director was resistant to the change. threatened self-interest After the 2006 Congressional elections, President Bush announced a troop increase in Iraq in an attempt to speed up withdrawal. His plan encountered strong resistance. The Administration used ____ to try to change the minds of their opposition. education and communication Rajan is trying to adopt more automated equipment in his soda bottling facility, and workers are resisting the change. When Rajan decides to hold a meeting to explain to workers how the change will be beneficial to them, he is using ____ as a means of overcoming resistance to change. education Studies of the organization change process found that participation increases productivity and cooperation. In most change situations, there are factors that will make the job of change more difficult and others that seem to ease the change process. The process by which the manager identifies and then eliminates as many of the forces against change as possible is called force-field analysis. A force-field analysis identifies factors that facilitate and hinder organization change. Siemens communications department started working remotely one day a week. It was a change in design. Adopting computers in offices is the technology and operations area of organizational change. However creating a new computing department to support use of the new computer system is part of the ____ area of change. structure and design Which of the following is an example of an organization's change in technology and operations? Adoption of automated information systems When organizational change involves planned alteration of the work processes or work activities, the change primarily involves the area of technology and operations. Which of the following represents organization change by means of change in technology/operations? Upgrading the management information system The process used by an organization to transform inputs into outputs is known as technology. Reengineering involves radical redesign. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 134 b. cost. c. all aspects of a business. d. time. e. All of these. Reengineering is needed when an organization experiences entropy. The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as reengineering. The normal process within an organization that leads to a system decline is known as entropy. In the reengineering process, the first step is setting goals and developing a strategy. The second step is emphasizing top management's commitment to reengineering. GE determined it could better service its customers by implementing a quality initiative called six- develop goals and a strategy for this reengineering. The steps in the reengineering process do NOT involve changing the firm's competitors. The steps in the reengineering process involve developing goals and a strategy for reengineering. b. creating a sense of urgency. c. re-creating the organization. d. using top management to play a major role in the effort. e. All of
these. J&J executives did an off-site where they cleaned a park. Which OD technique was J&J using? Team building The members of the various boards of a church gathered information about the church in several ways: conducting surveys, holding meetings, interviewing church staff, and examining minutes of past church meetings. This is an example of the OD intervention technique known as diagnostic activities. Which of the following is a possible diagnostic activity within organization development? Questionnaires b. Attitude surveys c. Archival data d. Conversations with managers e. All of these. ANS: E Boeing has internal consultants who help executives learn about how others see them and improve performance for the future. Boeing is using the OD technique coaching and counseling. Human resources at Pfizer helps identify top performers who are eligible for a special program that helps them set goals and map their future career. Pfizer is using the OD technique life and career planning. The first stage of the organizational innovation process is developing. The introduction of BlackBerry Torch featured the new BlackBerry 6 operating system. RIM, maker of BlackBerry was in the ____ phase of the innovation process. launch During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way? Maturity The Kindle was the first eReader. It was a(n) ____ innovation. radical Ford wanted to expand in the Vietnam market where motor bikes are the primary form of transportation. Ford started offering drivers training sessions to establish a reputation for safety and quality. This is a ____ innovation. process Broadcasters and musicians are pushing Congress to require cell phone makers to include FM radio capability. If the cell phones change it would be a ____ innovation. product A firm's reward system intrapreneurship. A(n) ____ is usually a middle manager who learns about a new product or service idea and becomes committed to it. This manager helps the inventor overcome resistance to change and convinces others to take the innovation seriously. product champion Sets with similar termsMGMT 309 CH. 12: Managing Organization Change and…72 terms rriel2 Change Management32 terms Medina_B_ Chapter 18: Organizational Change and Development27 terms jessica_dal MGMT Chapter 763 terms macklight Sets found in the same folderManangement Midterm Chapter 298 terms Natalie_Martin7 Ch 555 terms Natalie_Martin7 Management Midterm Chapter 692 terms Natalie_Martin7 Management Midterm Chapter 894 terms Natalie_Martin7 Other sets by this creatorFINA Ch 618 terms Natalie_Martin7 Management Midterm Chapter 475 terms Natalie_Martin7 Ch 355 terms Natalie_Martin7 Test 155 terms Natalie_Martin7 Other Quizlet setsAP Psych: Chapter 2 MC Review24 terms AustinTJ15 Захар Беркут64 terms nasstionaaa Patho Exam 2140 terms dakota_bain1 Related questionsQUESTION Mail checks to suppliers and deliver checks to employees. 6 answers QUESTION What is NOT an example of an output according to a business process? 3 answers QUESTION Fresh farms Inc., Is facing financial problems. In order to tackle the situation, the management has decided to reduce the number of middle managers by 20% to help them cut costs. This is an example of? 2 answers QUESTION The evaluation team should be made up of 3 answers Which of the following is an effective way to overcoming resistance to change?The first strategy to overcome resistance to change is to communicate. Communication is key — you already knew that. However, try letting your employees initiate the conversation. People want to be heard, and giving them a chance to voice their opinions will help alleviate the frustration they feel over the situation.
Which of the following is an example of an internal force that may affect an organization?An example of an internal force that drives an organization toward change is workers' demand for a change in working hours. A variety of forces inside the organization may cause change. If top management revises the organization's strategy, organization change is likely to result.
What are the four kinds of structural organizational change enabled by it?Figure 14-3 shows four kinds of structural organizational change that are enabled by information technology: (1) automation, (2) rationalization, (3) reengineering, and (4) paradigm shifts. Each carries different rewards and risks.
What is change in an organization?Organizational change refers to the actions in which a company or business alters a major component of its organization, such as its culture, the underlying technologies or infrastructure it uses to operate, or its internal processes.
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Which of the following is an example of an organizations change in technology and operations?
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