A dialysis nurse is educating a client on caring for the dialysis access that was inserted into the client's right arm. The nurse assesses the client's fears and concerns related to dialysis, the dialysis access, and care of the access. This information is taught over several sessions during the course of the client's hospitalization. Which phase of the working relationship is best described in this scenario? Show
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The termination phase The working phase Explanation: There are three phases of a helping relationship: the orientation phase, the working phase, and the termination phase. The introduction phase is not a valid phase, yet the nurse introduces oneself during the orientation phase. The scenario defines characteristics of the working phase, during which the nurse and client work together to meet the client's physical and psychosocial needs. During the orientation phase, the nurse and client establish the tone and guidelines for the relationship . The termination phase occurs when the nurse and client acknolwedge that they have met the goals of the the initial agreement or that the client would be better served by another nurse or health care provider. In which situation would the SBAR technique of communication be most appropriate? A nurse is facilitating a family meeting to coordinate a client's discharge planning. A nurse is calling a physician to report a client's new onset of chest pain. Explanation: A male client has always prided himself in maintaining good health and is consequently shocked at his recent diagnosis of diabetes. The nurse has asked the client, "How do you think your diabetes is going to affect your lifestyle?" The nurse has utilized which of the following interviewing techniques? closed
question open-ended question Explanation: Which quality in a nurse helps the nurse to become effective in providing for a client's needs while remaining compassionately detached? Commiseration Empathy Explanation: A nurse who is preparing to administer an injection to the client states, "This injection will not be painful." The nurse has used which communication technique? Seeking clarification Giving false reassurance Explanation: A nurse enters the client's room and states, "Hello, Mr. Alonso. My name is Anthony Bader. I will be your registered nurse today. I will be providing your nursing care and will be with you until 3:30 PM. If you need anything, please call me on my phone or put your light on." The nurse then gives the client a printed card with this information. In the helping relationship, which phase does this represent? Working phase Orientation phase Explanation: A nurse communicating with a client states, "I will be changing your dressing, but we have plenty of time to talk first." She is already wearing sterile gloves and a mask and is busy working with her back to the client. The nurse is conveying: a congruent relationship. an incongruent relationship. Explanation: A client is scheduled for thoracentesis. The nurse assesses that the client appears anxious about the procedure and needs honest support and reassurance. What is the most appropriate response by the nurse to this client? "The
procedure may take only 2 minutes, so you might get through it by mentally counting up to 120." "The needle causes discomfort or pain when it goes in, but I will be by your side throughout and will help you hold your position." Explanation: A 70-year-old client had a cholecystectomy 4 days ago. The client's daughter tells the nurse, "My mother seems confused today." Which question would be best for the nurse to ask to assess the client's orientation? "Is today the first day of the month?" "What day of the week is it?" Explanation: A client has just been given a diagnosis of cirrhosis of the liver. Which statements by the nurse should be avoided because they could impede communication? Select all that apply. "Cheer up. Tomorrow is another day." "Cheer up. Tomorrow
is another day." Explanation: A nurse is attempting to calm an infant in the nursery. The nurse responds to the highest developed sense by: swaddling the child and gently stroking its head. swaddling the child and gently stroking its head. Explanation: A nurse is asking a colleague about a situation. Which statement demonstrates assertive communication? "Why are you treating me this way?" "I think there is a better way to handle this." Explanation: Which is an open-ended question? "Why did the health care provider prescribe this medication for you?" "Why did the health care provider prescribe this medication for you?" Explanation: Nurses use social media to share ideas, develop professional connections, access educational offerings and forums, receive support, and investigate evidence-based practices. Which is an example of the proper use of social media by a nurse? A
nurse describes a client on Twitter by giving the client's diagnosis rather than the client's name. A nurse uses a disclaimer to verify that any views the nurse expresses on Facebook are the nurse's alone and not the employer's. Explanation: A nurse is engaged in a nurse-client relationship. Which communication techniques would be important for the nurse to avoid? Select all that apply. Summarizing False reassurance Explanation: The nurse is visiting a hospice client in the client's home. The client is explaining difficulties with a home infusion pump. By making statements such as "I see" and "go on" during the conversation, the nurse is using which therapeutic nurse-client communication technique? Encouraging elaboration Explanation: Mrs. Miller is a 60-year-old woman status post a hip replacement. She has had multiple complications following surgery including a skin infection and a blood clot. As a result, she has been a client on the unit for 6 weeks. The nurse has just returned from vacation and this is her first day caring for Mrs. Miller. A colleagues looks at the nurse and describes Mrs. Miller as "quite difficult to deal with." The nurse knows that all of the following can contribute to difficult behaviors except: multiple family members in the room. a quiet room. Explanation: Carl Rogers (1961) studied the process of therapeutic communication. Through his research, the elements of a "helpful" person were described. They include all of the following except which choice? positive regard analysis Explanation: A nurse administers pain medication to a client. Which action should the nurse take to facilitate trust? Allow the client to vent about the pain. Return in 30 minutes for follow-up per previous communication with the client. Explanation: A nurse is caring for a client in a semi-private room. How will the nurse prepare a private environment to discuss the client's plan of treatment? Ask all visitors to leave the room. Pull the curtain dividing the two beds. Explanation: A family has lost a member who was treated for leukemia at a nursing unit. The nurse provides emotional support to the family and counsels them to cope with their loss. Which quality should the nurse use in this situation? Pity Empathy Explanation: The nurse completes the admission process of a client to an acute care facility. Which statement by the nurse demonstrates the communication technique of focusing? "You are frustrated because you are too tired to perform normal activities." "You are hoping to figure out the cause of your extreme fatigue during this hospital stay." Explanation: A nurse is preparing to enter a client's room to perform wound care. The shift report revealed that this client has a tunneling wound in the sacral area that cannot be staged. The wound was also documented as having a foul odor. The nurse is nervous because the nurse has not performed wound care on a complex wound in the past. Using effective intrapersonal communication, this nurse should: ask the charge nurse to change the assignment. tell oneself to "remain calm" and remember that the nurse was trained to perform this skill. Explanation: A nurse is providing care to a 3-year-old child admitted with a diagnosis of infectious diarrhea. The nurse needs to insert an intravenous catheter in order to administer prescribed intravenous fluids. In an attempt to foster communication, the nurse should: involve the child's stuffed animal in the educational session. involve the child's stuffed animal in the educational session. Explanation: A nurse is obtaining a history from an adult female client. When the nurse asks how many times the client has been pregnant, the client answers, "I have four kids." Which statement, made by the nurse, seeks clarification of the original question? "How old are your children?" "I understand you have four kids; how many times have you actually been pregnant?" Explanation: An evening shift nurse is caring for a client scheduled for a colon resection in the morning. The client tells the nurse that the client is afraid of waking up during surgery. The best response by the nurse is to: state "everyone is afraid of that." ask why the client thinks the client will wake up during surgery. Explanation: A nurse is completing a health history with a newly admitted client. During the interview, the client presents with an angry affect and states, "If my doctor did a good job, I would not be here right now!" What is the nurse's best response? Nod and say, "I agree. If I were you, I would get a new doctor." Be silent and allow the client to continue speaking when ready. Explanation: A client, who was recently diagnosed with diabetes, has been coming to the emergency room every day for hyperglycemia. The client reports not being able to self-administer insulin injections. What strategy would best educate the client and improve the client's ability to self-administer insulin? Refer to client to a diabetes educator and nutritionist. Demonstrate the proper method and have the client mimic the demonstration. Explanation: A 35-year-old client with Down syndrome is on the nurse's unit following heart surgery. The client is very weak and has had difficulty with activities of daily living. Which statement is the best example of the nurse using advocacy as a style of client communication? "I know that it has been difficult for you to walk to the bathroom to brush your teeth. How can we make this work for you?" "I know that it has been difficult for you to walk to the bathroom to brush your teeth. How can we make this work for you?" Explanation: A nurse is completing a health history with a client being admitted for a mastectomy. During the interview the client states, "I do not know what to do. I am not sure if I really need this surgery." Which response by the nurse demonstrates active listening? "You seem unsure, please let me know if you decide to postpone the surgery until you are no longer unsure." "You seem unsure. Tell me your concerns about your surgery." Explanation: The term metacommunication is best defined as: congruent relationships in the spoken topics. interpersonal bridge between verbal and nonverbal communication. Explanation: Metacommunication is a communication about the client's communication or lack thereof. It is an implicit, but integral, part of the message and is an interpersonal bridge between the verbal and nonverbal components of communication. The mother of a toddler is deciding if she wants to allow her child to receive the recommended immunizations. The clinic nurse responds, "If you don't immunize your child you are jeopardizing the health of other children." What type of approach does this response indicate? guilt inducement or approval/disapproval guilt inducement or approval/disapproval Explanation: A nurse visits a female victim of sexual assault. During the visit the client expresses that she is unable to cope with the trauma. Even though the assault occurred quite some time ago, she feels as if it just happened yesterday. What is the most appropriate response by the nurse? "In reality, the sexual assault did not occur yesterday; it has been over one month now." "Tell me more about the aspects that make you feel as if it happened yesterday." Explanation: A nurse has been caring for a client who had a myocardial infarction 2 days ago. During the morning assessment, the nurse asks the client how the client feels. Which scenario warrants further investigation? The client is sitting in a chair and states, "I feel a lot better than I did yesterday. The client stares at the floor and states, "I feel fine." Explanation: A unit-based infection control task force was developed in an attempt to reduce catheter-acquired infections. The group consists of 10 team members. During the past three meetings, one person dominated the meeting and did not allow other members ample time to speak. The best way to address the team dysfunction is to: pick a team leader who is not the dominant member. have group members confront the dominant member to promote the needed team work. Explanation: A nurse is caring for a client who presents with a skin infection. While obtaining the client's medical history, it is determined that the client is an intravenous drug user. To foster effective communication, the nurse should: remain honest, open, and frank. remain honest, open, and frank. Explanation: The nurse is collecting health data and avoids using closed-ended questions. Which are examples of closed-ended questions? Select all that apply. "Is there any chance you might be pregnant?" "Are you ready to get out of bed?" Explanation: A home care nurse discusses with a client when visits will occur and how long they will last. In what phase of the nurse-client relationship is this type of agreement established? Working phase Orientation phase Explanation: A nurse is assessing vital signs on a pregnant client during a routine prenatal visit. The client states, "I know labor will be so painful, it sounds awful. I am sure I will not be able to stand the pain; I really dread going into labor." What is the best response from the nurse? "You're worried about how you will tolerate the pain associated with labor." "You're worried about how you will tolerate the pain associated with labor." Explanation: The nurse is caring for a client who is a victim of sexual assault. Which action would the nurse take to develop a trusting rapport with the client? Exhibit a professional demeanor while examining the client and obtaining specimens, asking questions that are not intrusive. Approach the client with empathy and understanding and allow the client to share feelings without being judged. Explanation: The nurse makes a contract with the client during which phase of the nurse-client relationship? Working phase Orientation phase Explanation: A nurse is caring for a client who is newly diagnosed with terminal cancer. The nurse enters the client's room and finds the client sitting in the dark crying. Which statement conveys empathy by the nurse? "I am so sorry you are going through this. Can
we talk?" "I know this is hard for you. Is there any way I can help?" Explanation: Which nursing actions would most likely help improve communication with clients and achieve a more effective helping relationship? Select all that apply. The nurse controls the tone of voice so that it conveys exactly what is meant. The nurse controls the tone of voice so that it conveys exactly what is meant. Explanation: The client recently immigrated from Mumbai, India. The client was just admitted to the nurse's unit postoperatively following gallstone removal. The client does not speak the dominant language. When using the hospital's interpretive services, which is most important? Speak directly to the client. Speak directly to the client. Explanation: A nurse is conducting a health history. The client's spouse is answering the interview questions. What question would be appropriate to ask the client before proceeding with the remainder of the interview? "Do you have a hearing impairment preventing you from hearing the questions?" "Who manages health care-related issues in your family?" Explanation: A nurse during orientation notices that the preceptor gives all subcutaneous injections on a 45-degree angle. When the new nurse asks the preceptor the rationale for the practice the preceptors states, "This is how I do it, and this is how you will do it." The new nurse recognizes this behavior to be: assertive. aggressive. Explanation: When collecting data on a client, the nurse implements which nonverbal communication form as one of the most effective to express feelings? Body posture Touch Explanation: A nurse states the following to another nurse who is constantly forgetting to wash hands between clients: "It looks like you keep forgetting to wash your hands between clients. It's really not safe for your clients. Let's think of some type of reminder we can use to help you remember." This communication is an example of what type of speech? Assertive Assertive Explanation: Which action would the nurse take in the working phase of the therapeutic relationship?Which action by the nurse or client represents the working phase of the therapeutic relationship? In the working phase of the relationship, the client is involved actively in achieving goals set during the initial phase. What occurs during the working phase of the nurseThe working phase of the nurse-client relationship involves active participation toward goals and genuine expression of concerns and feelings. Identification of goals and relationships occurs in the orientation phase. When working with the nurse during the orientation phase of the relationship?The orientation phase is the period when the nurse and patients first meet and goals are set. The goal of the orientation phase is to build trust and respect. Next comes the working phase, which is the period when solutions are explored, tried, and evaluated. The goal of the working phase is to promote change. Which of the following are responsibilities of the nurse in the working phase?Nurses responsibility in working Phase Gather more and more data of the patient to explore the stressors. Help the patient to promote coping mechanisms and develop insight. Let the patient understand his behavioral change by evaluating himself. Which action would the nurse take when right before starting the IV?Which action would the nurse take when, right before starting the intravenous (IV) line, the patient needs to void (urinate)? Sedate the patient. Start the IV line immediately. Insert a Foley catheter. Assist the patient to the bathroom. Nice work! You just studied 38 terms! Now up your study game with Learn mode.
What does the nurse observe the client to be in need of?The nurse observes the client to be in need of grooming and hygiene. Which nursing action is most appropriate? Which interventions should the nurse include in the plan of care to prepare a client for electroconvulsive therapy (ECT)? SATA. A client with major depression and psychotic features is admitted involuntarily to the hospital.
Which important points would the nurse keep in mind regarding EpiPen(EpiPen) prefilled syringes?Which important points would the nurse keep in mind regarding epinephrine pen (EpiPen) prefilled syringes? Select all that apply. 1. It is a disposable automatic injection device. 2. It is used in case of an allergic reaction to insect stings or bites. 3. It is available in adult and pediatric dosages for use at home or when traveling
When considering the administration of an analgesic the nurse identifies?When considering the administration of an analgesic, the nurse identifies that the medication may cause an adverse reaction, including increasing the patient's fall risk. The nurse is demonstrating which principle of critical judgment and decision-making?
Which action would the nurse perform during the working phase of a helping relationship in a hospital setting?Which actions would the nurse perform during the working phase of a helping relationship? The working phase of a helping relationship involves nurses working together with patients to set their goals and encouraging them to solve their problems and express their feelings.
What is the nurse's role in the termination phase of the nursethe nurse terminates the relationship when the mutually agreed goals are met, the patient is discharged or transferred or the rotation is finished. The focus of this stage is the growth that has occurred in the client and the nurse helps the patient to become independent and responsible in making his own decisions.
When a nurse feels like she is the only one who understands the patient what is that called?Nursing empathy could be characterized by nurses' ability to understand the feeling, experiences or psychosocial ability of their patients [3].
What are the 5 stages of nurse patient relationship in order?Peplau identified five phases of the nurse–patient relationship: orientation, iden- tification, exploitation, resolution, and termination.
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