The exit response is the consequence of dissatisfaction described as directing behavior towardleaving the organization. This consequence might include looking for a new position orresigning.The voice response includes actively and constructively attempting to improve conditions,including suggesting improvements, discussing problems with superiors, and undertakingsome form of union activity.The neglect response passively allows conditions to worsen and includes chronic absenteeismor lateness, reduced effort, and increased error rate.________ is an individual’s involvement with, satisfaction with, andenthusiasm for the work the individualdoes.AntwortPsychological empowermentOrganizational commitmentPerceived organizational supportEmployee engagementWas Sie wissen solltenEmployee engagement is an individual’s involvement with, satisfaction with, and enthusiasmfor the work the individualdoes.When an employee identifies with a particular organization and its goals and wishes to remaina member, that employee is said to have organizational commitment. Show
 Organizational Behavior, 18e (Robbins) Chapter 3 Attitudes and Job Satisfaction 1) ________ refers to evaluative statements or judgments concerning objects, people, or events. A) Attitude B)Behavior C)Appearance D)Demeanor E)Performance Answer: A Explanation: Attitudes are evaluative statements, either favorable or unfavorable, about objects, people, or events. They reflect how one feels about something. LO: 3.1: Contrast the three components of an attitude. Difficulty: Easy Quest. Category: Concept 2) The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude. A)cognitive B)affective C)reflective D)behavioral E)reactive Answer: A Explanation: The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement, "A person who eats meat and then fights for animal rights demonstrates double standards." LO: 3.1: Contrast the three components of an attitude. Difficulty: Moderate Quest. Category: Concept 3) Which of the following statements represents the cognitive component of attitude? A) I have decided to inform my supervisor that I will be quitting my job. B)I intend to work during the weekend to meet the month's deadline. C)I feel upset about having to work during Christmas. D)It is disappointing to know that I did not get a good evaluation. E)This job is not giving me an opportunity to explore my skills. Answer: E Explanation: The cognitive component of an attitude is a description of, or belief in the way things are, which is exemplified in the statement, "This job is not giving me an opportunity to explore my skills." LO: 3.1: Contrast the three components of an attitude. AACSB: Analytical thinking 1 Copyright © 2019 Pearson Education, Inc. The study of the actions of people at work a performance measure of both efficiency and effectiveness the failure to show up for work the voluntary or involuntary permanent withdrawal from an organization. discretionary behavior that is not part of an employee's formal job requirements, but which promotes the effective functioning of the organization organizational citizenship behavior an employee’s general attitude toward his or her job any intentional employee behavior that is potentially damaging to the organization or to individuals within the organization evaluative statements- favorable or unfavorable- concerning objects, people, or events. cognition, affect, and behavior 3 components of attitude that part of an attitude thats made up of the beliefs, opinions, knowledge, or information held by a person that part of an attitude that's the emotional or feeling part that part of an attitude that refers to an intention to behave in a certain way toward someone or something job satisfaction, job involvement, and organizational commitment When people speak of employee attitudes, they usually are referring to ____________________ the degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance to be important to self worth The degree to which an employee identifies with a particular organization and its goals and wishes to maintain its membership in the organization is the employee's ___________ organizational commitment _______ is employees' general
belief that their organization values their contribution and cares about their well-being. Perceived organizational support. when employees are connected to, satisfied with, and enthusiastic about their jobs Any incompatibility or inconsistency between attitudes or between behavior and attitudes surveys that elicit responses from employees through questions about how they feel about their jobs, work groups, supervisor, or the organization a unique combination of emotion, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others personality trait model that includes extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience the degree to which someone is active, assertive, gregarious, sociable, talkative, and energized by others The term___ refers to the degree to which someone is cooperative, polite, flexible, forgiving, good natured, tolerant, and trusting The degree to
which someone is reliable, responsible, dependable, persistent, and achievement oriented The degree to which someone is calm, enthusiastic, and secure (positive) or tense, nervous, depressed, and insecure (negative) The degree to which someone has a wide range of interests and is imaginative, fascinated with novelty, artistically sensitive, and intellectual the degree to which people believe they are masters of their own fate a measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends justify the means an individuals degree of like or dislike for himself or herself A personality trait that measures the
ability to adjust behavior to external situational factors People who identify opportunities, show initiative, take action, and persevere until meaningful change occurs. An individual’s ability to overcome challenges and turn them into opportunities Intense feelings that are directed at someone or something anger, fear, sadness, happiness, disgust, and surprise The ability to notice and to manage emotional cues and information
5 dimensions of emotional intelligence What are the 6 basic personality types for John Holland's personality-job fit theory? 1. Realistic 2. Investigative 3. Social 4. Conventional 5. Enterprising 6. Artistic Personality type that prefers physical activities that require skill, strength, and coordination Personality type that prefers activities involving thinking, organizing, and understanding Investigative personality Personality type that prefers activities that involve helping and developing others Personality type that prefers rule-regulated, orderly, and unambiguous activities Personality type that prefers verbal activities that offer opportunities to influence others and attain power Personality type that prefers ambiguous and unsystematic activities that allow creative expression Shy, genuine, persistent, stable, conforming, practical is what type of personality? Analytical, original, curious, independent is what type of personality? Investigative personality Sociable, friendly, cooperative, understanding is what personality type? Conforming, efficient, practical, unimaginative, inflexible is what personality type? Self-confident, ambitious, energetic, domineering is what personality type?
Imaginative, disorderly, idealistic, emotional, impractical is what personality type? A process by which we give meaning to our environment by organizing and interpreting sensory impressions A theory used to explain how we judge people differently depending on what meaning we attribute to a given behavior whether an individual displays different behaviors in different situations Distinctiveness; If it is abnormal behavior it is normally attributed to external factors; otherwise internal factors If everyone whos faced with a similar situation responds in the same way, we can
say the behavior shows, consensus; if consensus is high, you’re likely to give an external attribution to the employee’s tardiness; that is, some outside factor—maybe road construction or a traffic accident—caused the behavior; otherwise internal Does the person respond the same way over time? Consistency; tendency to under estimate the influence of external factors and to over estimate the influence of internal or personal factors Fundamental Attribution Error The tendency for individuals to attribute their own successes to internal factors while putting the blame for failures on external factors The assumption that others are like oneself Judging a person on the basis of one's perception of a group to which he or she belongs is known as ________. A general impression of an individual based on a single characteristic Any relatively permanent change in behavior that occurs as a result of experience A theory of learning that says behavior is a function of its consequences A theory of learning that says people can learn through observation and direct experience People learn from a model when they recognize and pay attention to its critical features. We’re most influenced by models who are attractive, repeatedly available, thought to be important, or seen as similar to us A model’s influence will depend on how well the individual remembers the model’s action, even after the model is no longer readily available After a person has seen a new behavior by observing the model, watching must be converted to doing Motor reproduction processes Individuals will be motivated to exhibit the modeled behavior if positive incentives or rewards are provided The process of guiding learning in graduated steps using reinforcement or lack of reinforcement Four ways to shape behavior are: positive reinforcement, negative reinforcement, punishment, and extinction ___________ and ____________ result in learning but do so by weakening an undesired behavior and decreasing its frequency punishment and extinction _______ and _______ strengthen a desired behavior and increase the probability that the desired behavior will be repeated Positive and negative reinforcement the voluntary or involuntary permanent withdrawal from an organization. ____________ ___________ focuses on three areas: individual behavior, group behavior, and organizational aspects The goals of ____________ are to explain, predict, and influence behavior ______________ ______________ is a performance measure of both efficiency and effectiveness ___________ ____________ ____________ is discretionary behavior that’s not part of an employee’s formal job requirements but it promotes the effective functioning of an organization Organizational Citizenship Behavior ______________ _____________ is any intentional employee behavior that is potentially harmful to the organization or individuals within the organization The _________ _________ refers to the beliefs, opinions, knowledge, or information held by a person. The __________ _________ is the emotional or feeling part of an attitude. The __________ _________ refers to an intention to behave in a certain way toward someone or something ___________ ___________ is the degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance to be important to his or her self-worth ______________ __________ is the degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in that organization Organizational commitment ________ __________ is when employees are connected to, satisfied with, and enthusiastic about their jobs The __________ measures four dimensions: social interaction, preference for gathering data, preference for decision making, and style of making decisions extraversion, agreeableness, conscientiousness, emotional stability, and openness to experience 5 Personality traits making the Big Five Model locus of control, Machiavellianism, self-esteem, self-monitoring, and risk-taking The five personality traits that help explain individual behavior in organizations How a person responds emotionally and how they deal with their emotions is a function of __________________ A person who is ___________ ___________ has the ability to notice and to manage emotional cues and information ______________ is how we give meaning to our environment by organizing and interpreting sensory impressions Attribution theory determination depends on three factors
Three shortcuts used in judging others are assumed __________, __________, and __________ similarity, stereotyping, and the halo effect __________ __________ argues that behavior is a function of its consequences The challenge of managing ____________ workers is that they bring new attitudes to the workplace Which type of organizational commitment is present in a wish to stay with the organization out of feelings of obligation?Affective commitment
If an employee is affectively committed to their organisation, it means that they want to stay at their organisation. They typically identify with the organisational goals, feel that they fit into the organisation and are satisfied with their work.
What creates a desire to remain a member of an organization?" commitment" is defined as a desire to remain a member of an organization because of an awareness of the costs associated with leaving it.
Is an individual's involvement with satisfaction with and enthusiasm for the work the individual does?5) Employee Engagement
– An individual's involvement with, satisfaction with, and enthusiasm for the organization.
Is the degree to which an employee actively participates in their job and considers their job performance to be important to their selfJob involvement is “an individual's psychological identification with a particular job” (Kanungo, 1982, p. 342). It refers to the degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth (Kanungo, 1982).
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When an employee identifies with a particular organization and its goals and wishes to remain a member that employee is said to have?
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