IOM BlogEffectively setting employee expectations is a critical part of successfully leading and managing a team, as well as developing a culture of accountability. Ideally, all managers within the company should be setting expectations within two to four weeks of an employee being hired. However, if that has not occurred, it’s perfectly acceptable to establish expectations at any point during employment. It is recommended that a manager schedule 30 minutes to an hour to have a “setting expectations” conversation with the employee. The process should include a discussion of expectations about the job description, job performance, appropriate and inappropriate behavior in the workplace, and an opportunity for the employee to ask for clarification and share with the manager how they would like to be supported in their role. The benefits of setting expectations with employees are that doing so:
The impact and result of not setting expectations is that you create a culture that lacks clarity and accountability. What’s the best way to handle the conversation? Plan, in advance, for what you intend to communicate to the employee. Employees cannot read your mind and you need to communicate expectations clearly. This small step of carving out time to discuss expectations with employees typically leads to increased performance by each person in the organization and ultimately drives significantly improved top and bottom line results.
 Susan Katz is known for helping businesses drive extraordinary growth. As a business growth advisor, Susan helps individuals and organizations align, focus on revenue generating opportunities, and create the strategic changes necessary to achieve unlimited and lasting growth. Susan has worked with a wide range of individuals and organizations including the Better Business Bureau of Maryland, the Baltimore Ravens, Citi Group, Towson University School of Business, and a wide range of service based businesses. Prior to starting her business, Susan was in executive management with two major publishing firms, and responsible for revenue and profit growth throughout most of her career. Taking a course in management is appropriate ONLY for All students, regardless of major or management experience Which of the following is an important reason for taking a course in management? -So you know how an organization works -So you know why good managers are needed so much in organizations -So you can increase your odds of getting a job and succeeding at it -So you can help improve the way organizations you care about are managed Which of the following is not a reason for taking a course in management? Managing is simply common sense. Zane's leadership style includes delegating tasks to his employees and giving them the freedom to perform tasks using any strategy they see fit. This demonstrates which of the critical management skills suggested by Katz? Tom Girard is the Director of Retail Operations for Zane's Cycles. How would his position likely be classified within the organization? Zane strives to have the same relationship with his employees that he does with his customers. He thinks it is essential to have employees' trust just as it is essential to have the trust of customers. Which category of roles identified by Mintzberg would this likely demonstrate? Zane emphasizes the importance of ________ in that his company tries to be a strong community citizen, supports non-profit organizations, and has used green technology in its building. In which of the following ways would Zane's Cycles demonstrate its commitment to employee engagement? Zane's offers flextime and strives to meet employees' important needs. Ross has taken a new job at a restaurant. He is now in charge of the lunch shift. He helps determine the menu, works on marketing the lunch specials, and leads a staff of 24. Which of the following best describes Ross's position? Ross does enjoy managing the lunch shift at Chez le'Steak. It is a fine dining establishment that Ross is very proud of. Ross manages the lunch staff on
an every day basis. Which type of manager best describes Ross's position? ____ means doing a task correctly Steve has been given a team that he now leads with the expectation that he can reach the new sales goal for the southeast area. Steve's position is best described as which of the following? Sammy is really enjoying her new
job. She loves having the autonomy and responsibility that comes at her new level. She has a vision to move her department to the next level, but she is having trouble connecting with the right people in the organization to make it happen. Which of the skills and competencies is Sammy having trouble with? Jenny is well known throughout the organization for being a great motivator. She has mastered the art of building relationships and
making her team feel empowered. Jenny is leveraging which of the following management skills? John's team is not very excited by the work he has assigned to them. He has not done such a great job challenging his team in a positive way. For this reason, many people on his team are looking for another job. It seems John may not be aware that managers play a crucial role in ________.
By studying management we can expect to learn which of the following? Linda is ready to take her business to the next level. She wants to build her customer-community beyond her walls. Which of the follow should she try? Business decisions based on communicating openly with various stakeholders to understand their requirements, and factoring economic, environmental, and social
aspects into how they pursue their goals, is more like to achieve __________. After a few days of orientation and getting to meet with other managers and employees in the company, what should be Mikes first priority in the business unit? Set up a meeting with employees in his production line. Mike decides that he needs to gather some much-needed information on how the line is working. For a manager in Mikes position, what type of information will be most useful to collect? Technical information on how to run the line efficiently Susan appears to be running the production line well and from talking with other employees, Mike finds that she is knowledgeable and well-respected. Mike is anxious to step into his new position as manager. What should he do to help establish himself in his new position? Request a meeting with Betty, the previous manager, so that she can give Mike any guidance and information he can use in managing the production line. In Mikes meeting with Susan, she tells Mike that everyone is getting along nicely. When Mike asks if there is anything important he needs to know about running the production line thats not covered in the standard operating procedure (SOP) manuals, Susan just shrugs and walks away. Mike still feels his questions about the management of the unit are unanswered. What should Mike do? Request a meeting with Betty, the previous manager of the unit. Mike looks at Betty's files and sees that she was using four different spreadsheets to record production line and employee information. Mike immediately recognizes he can save time entering data if he were to integrate the sheets and use the software to print an automated report. Mike has experience integrating spreadsheets and does not need any technical advice. Should Mike work on the spreadsheets, and if so, how should he do it? How should Mike proceed? Get Bettys opinion on the value of integrating the spreadsheets. If she feels like its a good idea, then make the change. At Mikes first meeting with other business unit managers, his boss, Jim, goes through the latest production data. Mike finds that over the last several months, vendors have complained about problems with some of the yogurt from his line. How should Mike respond to this news? Mike should take a more hands-on approach and be proactive about checking every product before it leaves his production line. Jim is happy to talk with Mike about this issue. He felt during Mikes interviews that Mikes experience with vendors would be a great asset to the company. Jim feels like its a good idea for Mike to contact some of vendors who have complaints about his lines products. How should Mike respond? Meeting with vendors is part of his job, and he should make plans to call them. After calling and exchanging emails with several vendors, Mike finds that there are some common themes emerging from vendor complaints, but none of them directly relates to the quality of the yogurt leaving his production line. What should Mike do? Prepare a summary report of the complaints for Jim and continue to monitor the situation. A sales representative sees the report and sends Mike a letter praising him on his ability to connect to vendors. He asks Jim, Mikes supervisor, if he could borrow Mike for several weeks for brainstorming sessions and vendor meetings in the Marketing department. He feels some fresh blood and a new perspective may help them solve some of Tri States vendor issues. What should Jim do? Tell the sales rep that two weeks is too long and see how else Mike could contribute. The Vice President of R&D is offended by what he sees as accusations against his department. He sends Mike an email in which he disparages his level of experience with the company and warns him about writing a report without first knowing the facts. What should Mike do in response to the letter from the Vice President of R&D? Show Jim the e-mail and let him decide. Any response should be handled at another level of management. Mikes first couple of weeks as a production manager have been frustrating. He feels that his employees know more than he does about the unit. Mike has also heard several comments referring to him as an "outsider" who doesnt have the management skills to run the unit. How should Mike respond to these comments? Talk to Jim about his job performance so far and get his opinion on how he could improve on his decisions. Mike knows that he will make a good business unit manager. His past management experience taught him that there is always a transition period when moving to a new position. Which of the following should Mike do to help himself adjust and gain confidence? Begin reading his business production lines manuals for standard operating procedures, then check in with employees and other managers to ensure the procedures are efficient and consistent with the goals set out by Jim. Merriam Webster's 2014 Word of the Year was: Term Knowing what an organization's culture is like is important because: you want to find one where you "fit" in When there's a good person/organization fit, you will find yourself working in a more pleasant work environment Rudi's most recent CEO, Jane Miller, determined that Rudi's Organic Bakery needed a VW bus that would be driven around the country to all the tastings they attended. This represents what part of the culture? Which of the following dimensions of organizational culture appears to be highest at Rudi's Organic Bakery? Jane Miller, CEO
of Rudi's Organic Bakery indicates that it has taken more than two years for the culture that she is introducing to permeate. This would suggest that Rudi's Bakery now has a _________ culture as compared to two years ago. If Jane Miller, CEO of Rudi's Organic Bakery, sits in a cubicle just like everyone else instead of having a large office like many other CEOs, this would demonstrate which of the following ways that employees at Rudi's learn the culture? Jane Miller, CEO of Rudi's Organic Bakery, believes that culture change doesn't happen overnight, but does require everyone to be onboard. This represents which of the following? CH2M Hill's Little Yellow Book, written by an organization leader in the early 1980s, represents which of the following? Which
of the following dimensions of organizational culture appears to be highest at CH2M Hill? Kurk Workman, Digital Communications Manager for CH2M Hill, relays the story of the Little Yellow Book. He says that you can find copies of the book everywhere in the organization, and that employees still refer to this document as a way to understand the culture. This would suggest that CH2M Hill has a _________ culture. CH2M Hill's Little Yellow Book was an attempt to codify the organization's culture. This was done so that in the future the culture could be __________ with new employees. If every employee were to write a new chapter in the Little Yellow Book describing what CH2M Hill meant to them, this would best be considered which of the following? Which dimension of organizational culture referenced in Exhibit 2-4 seems most dominant at the law firm? While waiting in the reception area, Seth is introduced to the organizational culture of the law firm through _______. material artifacts and symbols All employees in the law firm are
called by their first names except for Mr. Shannon, who is referred to by his title. Which method of transmitting organizational culture does this practice reflect? __________ is(are) an example of the external environment. The idea that a manager's ability to affect performance is constrained by external factors represents a _______ view of management. Environmental ________ refers to the degree of change and complexity in the organization's environment. The environment is said to be ________ when there are few new competitors, little activity from outside groups, and minimal technological breakthroughs. Culture most readily impacts all of the following except ________. Google is known as a company that is constantly moving to the "edge" with new ways of leveraging technology in their operations and products. Which cultural dimension does this represent? Innovation and risk taking When employees focus their behavior on the key values of the organization, the organization is said to have a ________ culture. In a culture described as "ready-fire-aim," managers would spend most of their time doing which of the following? Which of the following is a true statement? Employees are not less ethical today. The Ethics & Compliance Initiative (formerly the Ethics Resource Center) does a biennial comprehensive ethics survey of workers. Which of the following trends indicating the number of employees who observed ethical misconduct at work is correct? 2009 - 55 percent; 2011 - 45 percent; 2013 - 41 percent Which of the following is not a characteristic of ethical workplaces? Employees take individual responsibility for acting ethically. Honest Tea considers themselves a mission-driven business. They have decided that it is important to understand the communities from which they buy their tea leaves and have focused on fair-trade. This ethical decision was likely made based on the ________ view of ethics. Honest Tea's focus on sustainability is an example of which of the following concepts? Seth Goldman, president and co-founder of TeaEO of Honest Tea, has said that the real impact of the organization is found in where they spend their money, how they spend their money, and the impact to those people. This is an example that best
considers which of the following? Honest Tea makes sure consumers understand that it is the organic ingredients that truly differentiate their product from others. They also print fair-trade membership on their labels. By sharing this news with the consumer at the point of purchase, Honest Tea is demonstrating what concept concerning their decision making? Honest Tea is an example of a company with strong __________. By understanding that there is a definitive need to support sustainability and their tea farmers, Honest Tea is adjusting their business model. It is likely that CH2M Hill would face which of the following type of diversity when working with the locals on the Guatemala project? CH2M Hill seeks to put the best people on all of their project teams. You might well imagine that because engineering is often thought of as a stereotypical male profession, CH2M has difficulty with which of the following areas of diversity? As a global engineering firm with work sites all over the world, CH2M Hill must constantly be blending both "home office" employees as well as local employees. This would require CH2M Hill to leverage __________. Not only does CH2M Hill believe in the value of a diverse workforce, they are also demonstrating compliance. Which of the following laws would prohibit age discrimination? Title VII of the Civil Rights Act of 1964 Which of the following is not protected by a U.S. Federal law? When Montgomery Regional Hospital uses a radiologist in Egypt to read CAT scans, they are using what common practice? When the University of Burgsville built three plants in Northeast Asia to manufacture seat cushions, they were using what common practice? Tom's practice of giving a pair of shoes to children in need for every pair of shoes
that are purchased is which of the following business practices? __________ is a company's ability to achieve its business goals and long-term shareholder value by integrating economic, environment, and social opportunities into its strategy. The _______ view is demonstrated by the phrase, "the ends justify the means." A manager's ________ depends on their own morality, values, personality, and experiences. __________ represents ways in which people in an organization are different from one another. When Ross is sensitive to the culturally based holidays of his employees, he is focused on his employees' ________. How do you know a decision is a good decision? Which of the following shows the correct sequence of the decision-making process? identify problem...identify decision criteria...allocate weights to criteria...develop alternatives...analyze alternatives...select alternative...implement alternative...evaluate decision effectiveness Using the right decision-making process increases the probability of a desirable outcome, which is defined as: one that solves a problem Doug Radi, VP of Marketing for Rudi's Organic Bakery, compares decision making to the scientific method. He encourages looking at all the data to find insight before decision making. Based on
this, which type of decision making process did they follow? Rudi's Organic Bakery took a very strategic approach to their decision concerning the gluten free market. They first had to do which of the following before a solution could be found? Rudi's Organic Bakery was faced with a problem concerning how to grow the business. Rudi's took a chance when they entered the gluten free market. Knowing that Rudi's was a small niche bakery that was not known at the time for gluten free products, leadership looked at the gluten free market as a new direction. This market offered potential growth. How could this problem be BEST categorized? Should Rudi's Organic Bakery look at entering the vegan market? This decision would be classified into which decision-making category? What type of decision did Doug Rati, VP of Marketing, have to make to conclude it was rational to take the risk to enter the gluten free market? Intuitive decision making The decision to change the international pages of the CH2M Hill website was a decision that took a great deal of thought and discussion with the website team. This type of decision is best described as which of the following? To determine how to handle the international portion of the company website, CH2M Hill took the decision to the website team. Which of the following would be an advantage of having the team help with this decision? If the digital marketing team at CH2M Hill had pulled everyone together and generated several ideas on how to deal with the international web pages, it would be an example of which of the following? If CH2M Hill considers going deeper into the Asian market, this decision would be made under which type of decision-making condition? While there was some data pointing at the use of the website by an international audience, much of what influenced the decision
to recalibrate the website was a hunch. This type of decision making is referred to as which of the following? Intuitive decision making The dean has asked the faculty to establish department-wide guidelines for testing. This situation is a (n) _______ problem requiring a (n) _______ decision. unstructured; nonprogrammed Heather asks for clarification of the task Andrea has presented to the faculty. This request illustrates which step in the decision-making process? Instead of polling all faculty members in the business department, Michael wants to simply use a list of testing methodologies used by professors in the group. This is an example of _______. Heather states that the group would need to correlate testing methods and grades in order to develop an effective policy. This statement reflects which step in the decision-making process? Identify the decision criteria Patrick's assertion that he doesn't need the opinion of "experts" on testing methodologies because he has taught for a number of years and knows what works for students is an example of _______. When picking out her new desk, Danielle would like one that is large, has 3 drawers, and has blue tooth technology built-in. This represents which of the following steps of the decision-making process? It is only after ordering and
picking up her new desk that Danielle realizes the desk is too big for her office. This is an example of a failure in which step? After working for three days on a client presentation, Michael determined that it was good enough for his clients. This is an example of ____________ decision making. Maria is a very logical person and is facing what she feels is a very important decision. For that reason, Maria will be following the model of __________ decision making. Lori is facing a new dilemma. She must decide whether Joanne or Dawn will be able to move into the vacant office. This kind of thing doesn't happen often around here. Lori is facing what kind of problem? Top managers of McDoogals decided to put their new restaurant on the campus of City University. This is the first new restaurant for McDoogals in 25 years. This is an example of what type of decision? Which of the following is an advantage of group decision making? Increased acceptance of the decision The idea that individuals tend to arrive at the same conclusion in group decision making is called __________. Because the German culture is one of order and structure, German organizations often have many rules and regulations. Decisions in this environment often are __________. approved in the appropriate channels Creativity requires which of the following? According to the video clip, which of the following is correct? The future is often unpredictable. Which of the following is NOT an example of the "unexpected" happening? Your competitor continues doing what it has always done. How can managers plan effectively in dynamic environments? Be flexible by planning for multiple scenarios Part of Rudi's Bakery plans includes expansion into different product lines that allows the company to leverage their baker
reputation. A SWOT analysis would identify these new markets as a(n) ________. Based upon the information presented in the video, which corporate strategy does Rudi's Bakery appear to be pursuing? Based upon the information presented in the video, which competitive strategy does Rudi's Bakery appear to be pursuing? Rudi's Bakery top management established a goal of expanding into new markets. Managers then needed to determine the new markets in which they would choose to do business. Once these locations were selected, other managers were charged with setting up the infrastructure in those locations and developing marketing campaigns to make Rudi's Bakery presence known. This interconnected network or hierarchy of goals is referred to as ________. Rudi's Bakery's decision to expand into gluten-free markets was part of its ________ plan; deciding how to produce for the selected market would be the result of its ________ plans. Part of CH2M Hill's work includes allowing specific employees to be responsible for finding and developing new projects. A SWOT analysis would identify these new projects as a(n) ________. Based upon the information presented in the video, CH2M Hill prefers taking time to get to know the area of a project by meeting as many of the stakeholders in that area as possible. This is an example of which of the following? Based upon the information presented in the video, one could say that CH2M Hill's project delivery system is what kind of plan? Part of CH2M Hill's __________ is to move into as many new markets as possible by leveraging their expertise in environmental engineering. This direction was set in place by their Board of Directors. CH2M Hill's project managers are experts in the field. They are able to meet the need of the client while continuing to keep the specific goals on target. The plans for goal completion are often called which of the following?
__________ is often called the primary management function. Which of the following is not a reason that managers need to plan? All good strategic management processes start with __________. articulating the mission and vision The part of the SWOT analysis that examines the activities an organization does well is __________. Ford's strategic goal of developing a car that rival's Porsche's 911 Turbo is what kind of goal? The first step for a manager to accomplish when setting goals is which of the following? Review the organization's mission Michael gives his sales team time every week to walk through the competitor's stores and look for any new changes. This is a form of __________. A(n) __________ means lower organizational levels can set goals and develop plans more readily. Management principles are often discussed or learned using the POLC framework. POLC stands for __________. Planning, organizing, leading, Controlling. Authorizing individuals to think, work, and make decisions on their own, with little supervision, is called __________. The primary purpose of assembling a team is: To achieve bigger goals than the sum of individuals' accomplishments When an organization has a long-term purpose, articulated in clear goals and objectives, and these goals and objectives comprise a coherent plan of action, then we would say that the organization has __________. Triple bottom line refers to the measurement of __________. social, environmental, and economic performance __________ involves completing activities so that organizational goals are attained. It can also be described as "doing the right things." Which of the following describes a dynamic environment? Competitors move into and out of the industry frequently __________ are individuals or groups who have an interest in an organization's activities or its products/services. A scan of the external environment can help an organization identify __________. opportunities and threats Financial institutions want to be viewed as trustworthy, solid, and safe, and they expect their employees to convey that message to their customers. Which of the following would be most effective in portraying this culture? Expecting
employees to dress and behave conservatively Those stakeholders most often emphasized in an organization's goals or mission statement are __________. True or false: One's person-job fit and financial compensation are often more important than one's person-organization fit. __________ reflects the extent to which members of a society attempt to cope with anxiety by minimizing uncertainty. High uncertainty avoidance __________ involves the interconnectivity between countries, both as markets for and sources of business activities. Which of the following is not true about Corporate Social Responsibility (CSR)? Social and environmental goals can be achieved only at the expense of economic performance The Sarbanes-Oxley Act of 2002 sought to: Reform corporate governance practices in large U.S. companies, directing them to establish a code of ethical conduct, among other requirements True of false: Leaders of an organization set the moral tone for the organization. The greatest benefit of having a diverse workforce is __________. having people with different experiences, abilities, and perspectives working toward the organization’s goals __________ are unique and important and require conscious thinking, information gathering, and careful consideration of alternatives. The availability of too much information and too many choices may lead to __________, where more and more time is spent on gathering information and thinking about it, but no decisions actually get made. Making a decision without conscious reasoning is called __________. intuitive decision making __________ is a group process of generating ideas that follows a set of guidelines, which includes no criticism of ideas and building on each other's ideas. __________ occurs when individuals overestimate their ability to predict future events. True or false: Escalation of commitment bias occurs when individuals continue on a failing course of action, even after information reveals that this may be a poor path to follow. __________ is a systematic and organized approach that aims to increase organizational performance by aligning the subordinate objectives throughout the organization with the overall goals set by management. Management by Objectives (MBO) A criticism of formal planning is that it may create rigidity. Why are plans still beneficial in most cases when an organization created a formal plan? Because the planning process helped managers identify external elements that affect the organization, and they adjust their plan when the environment changes. |
What is the recommended best practice when it comes to clarifying performance expectations quizlet?
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