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Terms in this set (53)systems thinking a way of monitoring an entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part feedback information that returns to its original transmitter and modifies the transmitter's actions fall of berlin wall one of thomas friedmans 10 forces that flattened the world knowledge workers individuals valued for their ability to interpret and analyze information system a collection of parts that link to achieve a common purpose management information systems a business function, like accounting or human resources, that moves information about people, products, and processes across the company to facilitate decision making and problem solving operating system software software that supports the application software and manages how the hardware devices work together? Utility software provides additional functionality to an operating system competitive intelligence the process of gathering information about the competitive environment, including competitors' plans, activities, and products, to improve a company's ability to succeed. competitive advantage tool 1 the Five forces model (for evaluating industry attractiveness) competitive advantage tool 2 three generic strategies (for choosing a business focus) competitive advantage tool 3 value chain analysis (for executing business strategies) Porter's five forces model analyzes the competitive forces within the environment in which a company operates to asses the potential for profitability in an industry buyer power the ability of buyers to affect the price they must pay for an item. supply chain consists of all parties involved, directly or indirectly, in obtaining raw materials or a product supplier power the suppliers' ability to influence the prices they charge for supplies (including materials, labor, and services) business process standardized set of activities that accomplish a specific task, such as processing a customer's order value chain analysis views a firm as a series of business processes that each add value to the product or service primary value activities acquire raw materials and manufacture, deliver, market, sell, and provide after-sales services - bottom of value chain support value activities along the top of the value chain - include firm infrastructure, human resource management, technology development, and procurement. business process a standardized set of activities that accomplish a specific task such as processing a customer's order. workflow includes the tasks, activities, and responsibilities required to execute each step in a business process. business process reengineering (BPR) analysis and redesign of workflow within and between enterprises. customer-facing processes front-office processes - result in a product or service received by an organization's external customer. fulfilling orders- communicating with customers - sending out bills - marketing information business-facing process back-office process- invisible to the external customer but essential to the effective management of the business - they include goal setting - day-to-day planning - giving performance feedback and rewards and allocating resources
supply chain includes all parties involved, directly or indirectly, in obtaining raw materials or product. supply chain management (SCM) the management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profittability three phases of CRM 1) reporting 2) analyzing 3) predicting CRM reporting technologies help organizations identify their customers across other applications CRM analysis technologies help organizations segment their customers into categories such as best and worst customers
CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving Enterprise resource planning (ERP) integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make decisions by viewing enterprisewide information on all business operations. analytics the science of fact-based decision making operational level employees develop, control, maintain core business activities required to run the day to day operations managerial level employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change. semistructured decisions they occur in situations in which a few established processes help to evaluate potential solutions but not enough to lead to definite recommended decision strategic level managers develop overall business strategies, goals, and objectives as part of the company's strategic plan unstructured decisions occurring in situations in which no procedures or rules exist to guide decision makers toward the correct choice. Online transaction processing (OLTP) the capture of transaction and event information using technology to -process-store-update Transaction processing system (TPS) the basic business system that serves the operational level (analysts) and assists in making structured decisions - most common example of TPS is an operational accounting system such as payroll Online analytic processing (OLAP) manipulation of information to create business intelligence in support of strategic decision making Decision support systems (DSSs) model information using OLAP, which provides assistance in evaluating and choosing amount different course of action -enable high-level managers to examine and manipulate large amounts of detailed data from different internal and external sources executive information system (EIS) a specialized DSS that supports senior-level executives and unstructured, long term, nonroutine decisions requiring judgment evaluation and insight. digital dashboard tracks key performance indicators (KPIs) and critical success factors (CSFs) by compiling information from multiple sources and tailoring it to meet user needs
consolidation the aggregation of data from simple roll-ups to complex groupings of interrelated information drill-down enables users to view details, and details of details, of information - opposite of consolidation slice-and-dice the ability to look at information from different perspectives fuzzy logic a mathematical method of handling imprecise or subjective information. the basic approach is to assign values between 0 and 1 to vague or ambiguous information genetic algorithm an artificial intelligence system that mimics the evolutionary, survival-of-the-fittest process to generate increasingly better solutions to a problem mutation the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome intelligent agent special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users. - example shopping bot virtual reality computer-simulated environment that can be a simulation of the real world or an imaginary world augmented reality the viewing of the physical world with computer-generated layer of information added to it Sets with similar termsMIS 330596 terms amyisames6 Chapter 1 & 274 terms beattymikayla MIS 140 Ch 1 & 234 terms FHA2020 DAC1 Ch 1, 2, 3, 6, 20, 23 Information Sys & Busin…66 terms truthhungry Sets found in the same folderCIS 220043 terms revlo Five Forces Model( new entries, power of suppliers…9 terms wittnasty1 CIS 2200 Chapter 1 and 229 terms sandyibanez CIS 2200 Plug IT 219 terms sandyibanez Other sets by this creatorCHM 100424 terms karinajulia BPL 5100 Really study7 terms karinajulia BPL Exam 280 terms karinajulia BPL 510057 terms karinajulia Recommended textbook solutions Operations Management: Sustainability and Supply Chain Management12th EditionBarry Render, Chuck Munson, Jay Heizer 1,698 solutions
Information Technology Project Management: Providing Measurable Organizational Value5th EditionJack T. Marchewka 346 solutions Service Management: Operations, Strategy, and Information Technology7th EditionJames Fitzsimmons, Mona Fitzsimmons 103 solutions
Human Resource Management15th EditionJohn David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine 249 solutions Other Quizlet setsCPSC1100 Final Exam: introduction to java ppt 135 terms popsugar404 Sử học kì125 terms quizlette5388489 chap 10 exam exam 649 terms bcmadrigal Lecture 7: The Pumping Station35 terms janesvillite Related questionsQUESTION What is step 3 for asthma? 13 answers QUESTION • Current and desired stakeholder engagement can be documented using which type of matrix? 2 answers QUESTION George has a habit of disrupting meetings by asking irrelevant questions and daydreaming. He does not listen to his colleagues' ideas and presentations during meetings. His colleagues are getting irritated with his behavior. This implies that George is stimulating: 3 answers QUESTION What T&D method asks participants to manage emails, memorandum, reports and telephone messages? 3 answers What is a business function that moves information about people products and processes across the company to facilitate decision making and problem solving?MIS is a business function, like accounting or sales, which moves information about people, products, and processes across the company to facilitate decision making and problem solving.
Who is responsible for ensuring the speed accuracy availability and reliability of the management information systems within a company?The CIO is responsible for determining the types of information the enterprise will capture, retain, analyze, and share, the CDO is responsible for ensuring the throughput, speed, accuracy, availability, and reliability of an organizations information technology. 73.
What is the rate at which goods and services are produced based upon total output given total inputs?Productivity is a measure of economic performance that compares the amount of goods and services produced (output) with the amount of inputs used to produce those goods and services. BLS publishes two types of productivity measures: single-factor productivity and multifactor productivity.
When thinking about a washing machine as a system which of the following represents the inputs?When thinking about a washing machine as a system, which of the following represents the inputs? The dirty clothes, water, and detergent. You just studied 59 terms!
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What is a way of monitoring the entire system in a company by viewing the multiple inputs being processed to produce outputs quizlet?
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