Match the type of stressor with its description. Show Hassles Crises Strong stressors Distress Eustress Situations that can dramatically strain a person's ability to adapt, such as frequent migraine headaches Sudden occasions of terror, such as a tornado or fire Positive stress that can stimulate better coping and adaptation incorrect toggle button unavailable Simple irritants, such as misplacing things or being overworked Hassles- Simple irritants, such as misplacing things or being overworked The stable behavioral and psychological characteristics responsible for a person's identity are known as _____. Personality The personality dimensions of extroversion, agreeableness, conscientiousness, emotional stability and openness to experience are referred to as _____. d. the Big Five personality dimensions Self-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______. a. proactive personality b. fundamental attribution bias c. Type A behavior pattern d. core self-evaluation d. core self-evaluation Emotional intelligence reflects the ability to: (select all that apply) b. carry out accurate reasoning about emotions c. use emotions and emotional knowledge to enhance thought d. monitor your and others' feelings and to use this information to guide your thinking and actions b. carry out accurate reasoning about emotions c. use emotions and emotional knowledge to enhance thought d. monitor your and others' feelings and to use this information to guide your thinking and actions Organizational behavior is a field of study that explains and ______ behavior. rewards controls predicts punishes predicts Matt is one of those consistently upbeat, optimistic people. He always looks on the bright side of things and sees the glass as half-full, rather than half-empty. These characteristics describe Matt's _____. locus of control perception personality ethnocentrism personality Abstract ideals that guide a person's thinking and behavior in all situations are called ______. values behaviors ambitions endeavors values Match the Big Five personality dimension with its description. 1. Extroversion a. The extent to which a person is outgoing, sociable and assertive 1. Extroversion a. Which traits are elements of an individual's
core self-evaluation? Emotional stability The ability to monitor your own feelings and those of others and to use this information to guide your thinking and actions is referred to as _____. emotional stability emotional intelligence openness to experience learned helplessness emotional intelligence A learned predisposition toward a given object is a(n) attitude What interdisciplinary field is dedicated to understanding and management of people at work? Strategic management Relationship management Organizational behavior Business psychology Organizational behavior Jessica believes she should be concerned for the welfare of others. This belief is an example of a ______. genetic trait parental mandate cognitive dissonance value Value Travis asked his mother if he should look for a new job because he wasn't happy in his current one. She told him it probably wouldn't matter because he was never happy with any job. His mother was commenting on Travis's ______. implicit bias causal attributions stereotyping attitude attitude People's values and attitudes affect their workplace _____, which includes their actions and judgments. behavior esteem performance behavior The process of interpreting and understanding one's environment is called ______. attribution sensation perception personalization perception What interdisciplinary field is dedicated to understanding and management of people at work? Business psychology Relationship management Organizational behavior Strategic management Organizational behavior Karen was surprised when her friend said that the man at the first table in the restaurant must be a great basketball player just because he was tall and African American. Karen's friend was making a _____. stereotype benchmark core self-evaluation causal attribution stereotype Liam knew that everyone else thought he was lazy and incompetent, so rather than tell his work team about an idea, he just let them do all of the work. As a result, his coworkers continued to feel he was lazy and incompetent. What does Liam's behavior demonstrate? the halo effect individual self-efficacy stereotyping self-fulfilling prophecy self-fulfilling prophecy Behavior is defined as the combination of which two elements? actions intelligence reputation judgments actions Jenna loves her job. She is known as the "cheerleader" of the department because she is enthusiastic about every project and highly focused. Jenna displays employee benchmarking bias stereotyping engagement engagement Self-efficacy, self-esteem, locus of control, and emotional stability are traits that make up an individual's ______. core self-evaluation Type A behavior pattern proactive personality fundamental attribution bias core self-evaluation The extent to which you feel positive or negative about various aspects of your work is called job ______. satisfaction competency security commitment satisfaction Place the steps in the perceptual process in the correct order, with the first step listed at the top and the last step listed at the bottom. Storing in memory 1. selective attention The tendency to attribute to an individual the characteristics you believe are typical of the group to which that individual belongs is known as _____. the halo effect implicit bias causal attribution stereotyping stereotyping _____ occurs when people's expectations of themselves lead them to behave in ways that make those expectations come true. The difference principle Fundamental attribution bias Self-fulfilling prophecy Cognitive dissonance Self-fulfilling prophecy What is organizational commitment? The extent to which an employee identifies with an organization and is committed to its goals The extent to which people feel free to express their ideas and beliefs without fear of negative consequences The extent to which you feel positive or negative about various aspects of your work The extent to which people feel secure and unworried and how likely they are to experience negative emotions under pressure The extent to which an employee identifies with an organization and is committed to its goals _____ is defined as an individual's involvement, satisfaction, and enthusiasm for work. Self-efficacy Employee aggregation Emotional intelligence Employee engagement Employee engagement Why is it important to manage employees as individuals who have different personalities and circumstances? To influence the way employees behave To elicit respect from employees To increase employees' emotional intelligence To appear intimidating to employees To influence the way employees behave People who feel greater job satisfaction are also likely to experience greater ______. motivation perceived stress life satisfaction commitment to the organization motivation life satisfaction commitment to the organization Which assumption about the U.S. workforce is true? More people participating in organized religion. People in the United States are no longer able to perform manual labor. The wage gap between men and women is increasing. Young college graduates are earning less than they used to. Young college graduates are earning less than they used to. The process of interpreting and understanding one's environment is called ______. sensation perception attribution personalization perception Which groups are often incorrectly perceived as having low organizational commitment? Pregnant women Fathers Men with pregnant wives or girlfriends Mothers Pregnant women _____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background. Inclusion Diversity Difference Diversity What are the types of employee behavior that managers can influence? Performance and productivity Counterproductive work behaviors Organizational citizenship behavior Turnover and absenteeism Self-esteem and locus of control Performance and productivity Counterproductive work behaviors Organizational citizenship behavior Turnover and absenteeism According to the Pew Research Center, which statement is accurate regarding predicted trends in the United States during the next few decades? More women will continue to be hired for top leadership jobs. There will be less immigration from Asia. The number of two-parent households will increase. The number of middle-class households will increase. More women will continue to be hired for top leadership jobs. The Americans with Disabilities Act requires organizations to provide a reasonable _____ for individuals with disabilities in the workplace. income guarantee accommodation accommodation Jared is from the United States, but is working in Mexico. He believes that his culture, language, and behavior are superior to those of his Mexican employees. This illustrates which one of the following concepts? Cognitive dissonance Affirmative action Discrimination Ethnocentrism
Ethnocentrism True or false: The term "diversity" is synonymous with differences. false What legislation prohibits discrimination against the disabled and requires organizations to provide reasonable accommodation for an individual's disabilities? Fair Employment Act Title VII of Civil Rights Act Age Discrimination in Employment Act (ADEA) Americans with Disabilities Act (ADA) Americans with Disabilities Act (ADA) Stress is the feeling of tension and pressure; the source of that stress is known as a(n) _____. incident event stressor stressor _____ is the belief that one's native country, culture, language, abilities, and/or behavior are superior to those of another culture. Ethnocentrism Ecocentrism Stereotyping Individual morality Ethnocentrism Which of the following are common ways that employees express burnout? Missed deadlines Increased productivity Taking longer lunch breaks Showing indifference to performance Missed deadlines Taking longer lunch breaks Showing indifference to performance _____ represents all the ways people are unlike and alike - the differences and similarities in age, gender, race, religion, ethnicity, sexual orientation, capabilities, and socioeconomic background. Diversity Difference Inclusion Diversity What are the types of employee behavior that
managers can influence? Self-esteem and locus of control Performance and productivity Counterproductive work behaviors Turnover and absenteeism Organizational citizenship behavior Performance and productivity Counterproductive work behaviors Turnover and absenteeism Simple irritants, such as misplacing your keys or a phone number, are referred to as ______. hassles strong stressors hindrance stressors crises hassles Kerri Ann feels very tense at work these days. Three people in her department quit, and it is up to her to complete her own work plus all of the work they would have done. She is anxious and often responds rudely when her manager speaks with her about a project. Kerri Ann is experiencing _____. groupthink stress Laura talks fast, walks fast, eats fast, and is in a constant rush to accomplish everything she thinks she needs to do. Which of the following BEST describes Laura's behavior? Self-serving bias Type A behavior pattern Organizational citizenship behavior Proactive personality Type A behavior pattern When an individual reaches a state of emotional, mental, or even physical exhaustion, it is called _____. stress psychosis burnout learned helplessness burnout Administrative changes that managers can make to reduce the stressors that lead to employee burnout are called _____. buffers perks stressors leading buffers It is important to Jan to have a work team that consists of a variety of people from different backgrounds. She wants people from different religions, of different ages, and with a variety of job skills. Jan is concerned with having _____. diversity stereotypes identification personality diversity What are examples of a positive approach? Listening to your boss give you feedback on your work Refusing to apply the suggestions for improvement your boss gave you during a performance review Complaining about your job to your colleagues Sharing with your boss a new idea that you developed Listening to your boss give you feedback on your work Sharing with your boss a new idea that you developed The ability to control your emotions and act with honesty and integrity in reliable and adaptable ways is called what? Self-management Stress reduction Positive approach Self-improvement Self-management Which of the following are characteristics of a Type A behavior pattern? Patient Competitive Hurried Deadline-focused Competitive Hurried Deadline-focused The retail store where David works always adds extra staff during the busy holiday season and summer months. Managers know that this additional staff will relieve some of the stress year-round employees feel. The addition of the extra staff is an example of a _____. burnout buffer self-fulfilling prophecy halo effect buffer What is the willingness to accept constructive criticism, try and propose new ideas, and maintain a good attitude called? Self-management Positive approach Productivity Employee engagement Positive approach What are appropriate ways to to self-manage? Recognize words, sayings, and situations that trigger your emotions. Vent to a work colleague, such as your direct superior. Recognize your physiological responses to triggers. Pause and take deep breaths. Recognize words, sayings, and situations that trigger your emotions. Recognize your physiological responses to triggers. Pause and take deep breaths. Is stress an emotion?Stress is a feeling of emotional or physical tension. It can come from any event or thought that makes you feel frustrated, angry, or nervous. Stress is your body's reaction to a challenge or demand.
What is the definition of stress quizlet?Stress. A physical and mental response to a challenging or threatening situation. Fight or Flight Response.
What is the term for the stress that results from challenging situations?Acute stress
Acute stress results from your body's reaction to a new or challenging situation.
What is stress explain how stress can be positive and negative?Stress can be positive or negative, depending on the situation. Positive stressors (called eustress) may include an upcoming wedding, the holidays, or pregnancy. On the other hand, negative stress (called distress) results in the full-blown stress response.
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Stress is the feeling of tension and pressure; the source of that stress is known as a(n) _____.
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