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Why is my internet connection slow?
We know that slow internet interrupts life. Slow internet speed can be caused by a range of factors, which makes it a challenge to pinpoint the exact cause. However, there are some things you can do to get the best speed possible from your service before calling for repair.
Think you might have an internet outage? If your service appears to be down completely, get help on our outage page, or search for an outage using Troubleshooter. This page only addresses a slow or spotty internet connection. Pro tip: It can be useful to run a speed test before troubleshooting for a slow internet connection. Then, after following the steps here, run the test again to see the improvement for yourself. 1. Check your modem/routerYour connection speed depends a lot on how your modem/router is running. (Note: Since your CenturyLink equipment is a combination modem and router, we use both words in this article.)
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