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Terms in this set (14)Goodwill -positive relationship b/t you (or company) and your audience Buffer -introductory sentence or paragraph that leads up to and softens the bad-news message Effective Strategies for Composing bad-news 1) Decide Where to state bad news Direct Organization -state main purpose and main idea before
supporting details Indirect Organization -providing explanation before main idea Soften Bad News -whether use direct or indirect organization Types of Buffers -Background
information Subordinate Bad News -use passive voice instead of active voice Positive and Neutral Language -avoid
blaming your audience, treat audience politely and respectfully Close Positively -do NOT mention negative news or apologize
Types Bad-News Messages -Denying Requests or Turning Down Invitations How to Control Spread of Bad News in Social Media 1) Have a plan in place Main Purposes of Bad-News Messages 1) State the news clearly, yet sensitively to protect the audience's self-esteem Acknowledging Own Mistakes or Problems 1) Announce the bad news Sets with similar termsChapter 6: Communicating Bad News26 terms mccrsr Chapter 10 Notes and Vocabulary41 terms paigenwallace Mana (Chapter 8)24 terms ramaiz Chapter 9: Negative Messages19 terms allisonketchum Sets found in the same folderChapter 5: Communicating Persuasive Messages42 terms kmollo5595 BUS208 Chapter 1025 terms ericarosewon Business communication chapter 5 (henrique)70 terms Hamzamalik1234 Module 822 terms bai1012 Other sets by this creatorAccounting Ch. 163 terms kmollo5595 Chapter 88 terms kmollo5595 Chapter 76 terms kmollo5595 Chapter 67 terms kmollo5595 Other Quizlet setsChapter 622 terms Emari1 Political Science Final Exam99 terms Brittany_McCarty5 PS 104 Midterm 3 (Interest Groups)35 terms lena1229 Attachment Final11 terms ShanBan15 Related questionsQUESTION What are some characteristics of ribosomes? 15 answers QUESTION A divided print run of a periodical in which a number of copies contain advertisements not included in the rest of the run. 4 answers QUESTION When applying for a new job as an EMT, you had to watch a videotaped scenario and then complete a prehospital care report and give an oral patient hand-off report. This activity was most likely designed to assess: 15 answers QUESTION When filling out a form to order supplies on the construction job, what is important about your writing that saves time? 2 answers How can you use a buffer to soften the bad news?Open your message with a buffer to ease the reader into the bad news. The buffer is a brief, true statement, usually neutral or positive, that both you and your reader agree on.
When positioning the bad news What is one way to soften the impact?When using an indirect approach to a bad-news message, what information is included before the main idea? What is the difference between using a direct and an indirect approach to bad news? When positioning the bad news, what is one way to soften the impact? A) Use negative words as much as possible.
How do you effectively subordinate bad news?Tips for delivering bad news to employees. Be direct. Address the information immediately. ... . Be honest. Provide factual information to your employee or team. ... . Take responsibility. ... . Allow time for a response. ... . Focus on the future. ... . Follow through. ... . Be respectful. ... . Be caring.. How do you effectively subordinate bad news quizlet? Announce the bad news.. Put it in context to soften it.. Assume Responsibility.. Provide an Explanation.. Outline next steps to fix the problem and prevent reoccurrence. Sets with similar terms.. |
A buffer is an introductory sentence or paragraph that leads up to and softens the bad news.
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