Wifi windows has stopped this device because it has reported problems. (code 43)

Environment

Intel® HD Graphics 620

Windows® 10, 64-bit*

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Summary

Steps to resolve Error Code 43 on Device Manager for the Intel Graphics Display Adapter.

Description

In the Device Manager, the Intel® Graphics entry listed underneath Display Adapter shows a yellow bang.

Double-clicking on the Intel graphics controller shows the following error in Device status: Windows has stopped this device because it has reported problems. (Code 43)

Resolution

Error Code 43 can be caused by hardware problems or driver or settings corruption. To address this issue, we recommend performing a clean install of latest graphics drivers provided by the system manufacturer since these drivers are customized.

To perform a clean install of the graphics driver, follow these steps:

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
2. Uninstall both the Intel Graphics driver and the Intel Display audio driver. To do this, please follow the steps on the link below under these sections:
   • Uninstalling the Intel Graphics Driver via the Device Manager Method
   • Uninstalling the Intel® Display Audio Driver or the Intel® HDMI Audio Driver via the Device Manager Method.
3. Restart the computer.
4. Right-click the Windows Start button. Select Device Manager.
5. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as 'Microsoft Basic Display Adapter', 'Standard VGA Graphics Adapter' or similar. If not, repeat step 2. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'.
6. Install the latest graphics driver provided by the system manufacturer.
7. Once the latest driver has been installed, enable the internet connection again.

If the issue still persists, try the following:

• Remove all third-party video adapters, converters, hubs, or docking stations. Try a direct connection (HDMI to HDMI, DisplayPort* to DisplayPort*, etc.) instead. Then, see if the error disappears. If it does, then proceed to update the drivers for the third-party component that's causing the issue.
• Contact your system manufacturer for further assistance.

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