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Terms in this set (80)Which of the following scheduling systems reduces the number of calls to the office and is available to the patient 24 hours a day? a. Appointment book scheduling c Advance preparation for the arrival of patients helps the day progress smoothly and in a relaxed manner. true or false true A parent or guardian must accompany all children under the age of 10 into the exam room with no exceptions. Minors need a parent to consent to treatment in most cases. a. Both statements are false. c If the patient brings a relative to the physician appointment, this implies that the patient consents to the discussion of the patient's care with the relative. true or false false The office should not keep any types of toys in the reception area. true or false false An incidental disclosure a. cannot reasonably be prevented. d Patients understand if the physician's office is not completely clean, because most offices are busy facilities. true or false false The patient's name should be used a. on greeting him or her at arrival. d Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment. true or false true How are patients scheduled in cluster or categorization booking? a. In alphabetical order d Scheduling systems should be individualized to each specific practice. true or false true Which types of outpatient procedures might be scheduled by the physician's office? d An effective way to deal with patients who are always late for appointments is to a. have them wait until it is convenient for the physician. d When an appointment is rescheduled, the first appointment date and time must be removed. true or false true The medical assistant should offer assistance only to patients who are obviously handicapped. true or false false Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time. true or false false The medical assistant needs to watch the patient's body language. true or false true Tidal wave scheduling is a. a wave schedule c Which of the following is not true regarding examination rooms? a. The examination table should face the entrance to the room so that the patient is clearly visible when the physician enters. a A matrix in the schedule a. prevents booking of patients during meetings and hospital rounds. a The facilities available at the office do not influence the number of patients the physician can see in a day. true or false false Which patients should be personally escorted to examination and treatment areas and given detailed instructions about what they are to do? a. New patients d Stream scheduling is also a. an open hour approach d What is the shortest office visit type? a. follow-up a A telephone in the reception area is useless because most patients now carry cell phones. true or false false When the physician is scheduled at outside facilities, the medical assistant must be sure to allow time for a. the physician's late arrival. c An obstetrician who devotes two afternoons a week to seeing pregnant patients is using an appointment scheduling method called a. grouping procedures. a What are some examples of socioeconomic factors to consider when determining office hours and appointment times? a. age of patient d The medical assistant should follow all the following practices regarding patient arrivals except a. telling patients the specific items of clothing to remove. b When patients need a series of appointments, it is best to a. schedule them individually. d Which of the following is not true regarding chart placement in the medical facility? a. Charts can be left in the examination room while the patient is waiting for the physician. a The way to organize appointment scheduling so that it best supports the success of the practice is to a. allow frequent rest breaks. b The appointment setting method by which a patient logs on to the Internet and views a facility's schedule to set his or her own appointment is called a. advance booking. d Open office hours do not work well for most practices. true or false true The medical assistant should take a patient's history in the reception area, where the patient can sit comfortably. true or false false Which of the following is true concerning the scheduling of new patients? a. The patient should be offered only the times reserved for new patient appointments, without flexibility. c Which of the following should most often be added to a patient chart on each visit? a. Medical history form d Patients appreciate it when medical assistants consider the patient's time when performing duties in the facility and scheduling appointments true or false true Why is it necessary to include a note in the patient's chart when the person does not show up for a scheduled appointment? a. To provide the medical assistant with a reminder to call and reschedule d Time is one of the physician's most valuable commodities. true or false true Medical assistants should make an effort to learn the names of the patients who come to the physician's office. true or false true When are patients scheduled in wave scheduling? a. In a cluster b The provider's habits should not influence appointment scheduling. true or false false Wave scheduling may involve several patients arriving at the same time. true or false true Scheduling 2 patients at 9:00 am and one patient at 9:30 is an example of a. modified wave
scheduling a Patients may fail to appear for appointments because a. they have been pressed for a payment but do not have the funds to pay. d Glass partitions should never be used in today's medical offices. true or false false The principal advantage of using the wave method when designing the scheduling process is that it a. provides more breaks for staff members. b The type of scheduling where several patients come in at the same time is a. Stream scheduling b If a late patient is scheduled as the last patient of the day and does not show up before the office closes, the medical assistant is obligated to wait until the patient arrives. true or false false When informing patients that you must postpone their appointments because of the absence of the physician, it is good practice to a. be extremely apologetic about the inconvenience. d The use of phonetic writing in the medical office can help you a. take notes quickly and accurately. c Which type of scheduling is an attempt to create short-term flexibility within each hour? a. Wave scheduling a When you schedule 2 patients to come in at the same time, what method of scheduling are you using? a. wave c Cluster booking is a. booking groups of people at intervals c Which of the following should be removed from the reception area as quickly as possible? a. Angry patients a Outpatient testing is no longer common for physicians. true or false false What is the best way to decide whether patients need special assistance in disrobing? a. Wait for patients to request help. c The medical assistant must take care not to offer medical advice to the patient. true or false true Any toys placed in the waiting area should be safe and washable. true or false true The first prerequisite for scheduling an outpatient admission or procedure is a. the patient's
demographic information. d The medical assistant must remember that the physician will have other types of appointments that will need special notation in the appointment schedule, such as a. physicals. c For security reasons, stating that the doctor is unavailable is best used in which of the following situations? a. When provider is called to an emergency b A process required by some insurance carriers in which the provider obtains permission to perform certain procedures or services or refers a patient to a specialist is called a preauthorization. true or false true The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office. true or false true A crowded reception room means that the physician is very popular and competent. true or false false When rescheduling an appointment, which of the following needs to occur? a. Set the new appointment time d If a patient has been waiting longer than ________ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment. a. 15 a Medical assistants are not allowed to take the patient's personal and family histories. true or false false Factors for effective scheduling include a. Determining the patient's needs d For legal purposes, what needs to occur when a patient fails to keep an appointment? a. Classify the patient as a "deadbeat" b A person who fails to keep an appointment without giving advance notice is called a a. no-show. a Which type of scheduling system is often used in an urgent care setting? a. Grouping procedures c All patients want to be kept informed about how long they should expect to wait to see the provider. Any delay longer than ________ minutes should be explained. a. 20 e A matrix is something in which a thing develops, originates, or takes shape. true or false true The statistical characteristics of human populations are called a. demographics. a The appearance of the reception room influences the patient's perception of the entire office. true or false true Health records should never be left in the examination room to be picked up and read by a patient. When using an EHR, it is important to remember to log out of the computer when you are ready to leave the room. a. The first statement is true; the second is false. d When a requested appointment time is not available, the medical assistant should a. immediately put the patient on a waiting list for that time slot. d Which information item is not included on the patient information form that new patients are required to complete? a. Name of spouse, if applicable c Sets found in the same folderMOM C8 Telephone Techniques57 terms annaclaramartins Chapter 14: The Basics of Health Insurance (M.O.M)53 terms dgermain27 Chapter 10: Daily Operations In The Ambulatory Set…30 terms dgermain27 ch 7 MOM53 terms emileygibsonnn Other Quizlet setsCh. 11: Reporting and Analyzing Stockholders' Equi…14 terms ncarson92 English Lv1: "The Seventh Man"25 terms AliseKM APUSH Liberty! Ch 16, [US] America's Gilded Age (2…21 terms snorkoTEACHER Light and the Modern Atom Electron configurations11 terms Lance_Gaupp Which types of outpatient procedures might be scheduled by the physicians office?Which types of outpatient procedures might be scheduled by the physician's office? MRIs, CT scans, Blood work.
What are the 7 different types of scheduling medical office?7 Popular Methods For Scheduling Doctor Appointments At Your Practice. Examples of common methods used for scheduling doctor appointments include time-specified scheduling, top of hour scheduling, wave scheduling, modified wave scheduling, integrated scheduling, double-booking scheduling, and clustering scheduling.
Which types of outpatient procedures might be scheduled by the physician's office quizlet?The medical assistant must tactfully deal with talkative patients. Which types of outpatient procedures might be scheduled by the physician's office? Numerous types of outpatient procedures are scheduled by the physician's office, including MRIS, CT scans, blood work, day surgeries.
What is the most common type of scheduling in a medical office?The most common type of appointment scheduling in a medical office are: Open office hours – This type of scheduling involves no fixed or previous bookings and the office keeps itself open during the working hours. Patients are seen by the physician in the order of their arrival.
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Which types of outpatient procedures might be scheduled by the physicians office Quizlet
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