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Terms in this set (24)
Warnings and punishment notifications should be given __________.
-in public
-in private
-at lunch.
-on Monday morning.
In private
What label refers to people who are able to control access to important
information?
-shareholders
-gatekeepers
-knowledge keepers
-intelligence bouncers
gatekeepers
Coercive power is ___________ appropriate.
-always
-usually
-never
-rarely
rarely
_________ refers to using any type of power to demean, exploit, or take advantage of another or influencing someone to do
something they later regret.
-Coercion
-Reward
-Abuse of power
-Empowerment
Abuse of Power
________ refers to sharing power with employees and giving them the authority to make and implement at least some decisions.
-Abuse of power
-Coercion
-Empowerment
-Persuasion
Empowerment
What term refers to the
fact that a subunit's power is reduced to the extent that others inside or outside the organization can also perform its responsibilities?
-centrality
-substitutability
-uncertainty
-resource scarcity
substitutability
Which influence tactic involves requesting someone's advice to solve a problem or mutually setting goals to increase a follower's commitment to the leader's decision?
-legitimating
tactics
-personal appeals
-inspirational appeals
-consultation
Consultation
Which influence tactic involves appealing to someone's aspirations, values, and ideals to gain his or her commitment?
-consultation
-inspirational appeals
-legitimating tactics
-personal appeals
inspirational appeals
Which influence
tactic uses logic and facts to persuade someone?
-pressure
-inspirational tactics
-rational persuasion
-personal appeals
rational persuasion
____________ refers to social influence attempts directed at those who can provide rewards that will help promote or protect the self-interests of the actor.
-Organizational politics
-Abuse of power
-Upward influence
-Pressure
Organizational politics
Who identified common political tactics such as controlling lines of communication, controlling the agenda, and using outside experts?
-Eugene McKenna
-Jack Welch
-Wayne Hale
-Abraham Maslow
Eugene McKenna
Political behaviors are enhanced by ___________
ambiguous roles and
-goals.
-centralization.
-complexity.
-all of these.
all of these
A manager's use of _______________ power can harm another person within the organization.
-legitimate
-reward
-referent
-coercive
coercive
Which type of power exists when one person wants to be liked or imitates someone
else?
-Referent
-Personal
-Coercive
-Legitimate
Referent
_________ power is due to the position of authority held.
-Referent
-Informational
-Expert
-Legitimate
Legitimate
Leadership is more effective to the degree that followers' behaviors toward the leader's goals are ________
-motivated by external
factors.
-voluntary.
-coerced.
-nonpolitical.
voluntary
Which of the following is NOT a source of empowerment for employees?
-skills training
-being told that they are empowered
-technology
-control over their work
being told that they are empowered
When resources are scarce, power differences across units
are likely to __________
-decrease
-remain constant
-increase
-disappear
increase
Which of the following recommendations would NOT help someone to be more persuasive?
-Begin with a hard sell.
-Connect with people emotionally.
-Create a continuous feedback loop.
-Be patient.
Begin with a hard sell
What
term refers to making informal or formal appeals to organizational superiors for intervention?
-upward appeals
-downward appeals
-group appeals
-personal appeals
upward appeals
Which upward influence style emphasizes reason and uses an average amount of influence?
-tactician
-ingratiator
-bystander
-shotgun
tactician
All of the following are considered political behavior EXCEPT ___________________
-controlling lines of communication.
-limiting others' access to information.
-coalition building.
-impression management.
impression management
Which of the following would be most likely to decrease the overall occurrence of politics within an organization?
-enacting change
-controlling access
to information
-reducing uncertainty
-building coalitions
reducing uncertainty
____________ refers to a lack of action by individuals in order to secure valued outcomes.
-Going along to get ahead
-Impression management
-Pay and promotion policies
-Abuse of power
going along to get ahead
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