Which of these options is not helpful when communicating with a non English speaking patient

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Terms in this set (23)

Which of the following is the most effective way to meet legal requirements when obtaining an informed consent from a patient who does not speak English?

Obtain a qualified interpreter

When communication has been validated, this means that the speaker has:

Received a response from the listener that demonstrates comprehension

Which of the following would you NOT expect to find in a patient's chart using the POMR charting system?

Running nurses' notes concerning the patient's condition

When family members make angry and persistent demands on the staff, this is most likely the result of:

Fear over the condition of their relative

When a qualified interpreter is used for non-English speaking patients, the interpreter will:

Translate only what is said by and to the patient

Mrs. Elizabeth Dunbar is 86 years old and a bit confused. She is most likely to respond appropriately if you addressed her as:

Mrs. Dunbar

Which of the following is an example of appropriate assertiveness by a radiation therapist?

Please come now. I need help with this case

A graphic formed in the patient's chart is used to provide longitudinal comparisons of:

Temperature, pulse, and blood pressure

The first phase of experience in the grieving process is usually the stage of:

Denial

If you tend to be a bit squeamish at the sight of blood and are assigned to care for a patient with a bleeding wound, you should:

Focus your attention on the needs of the patient

Which of the following does NOT accurately complete the sentence? Written communications among hospital works must be:

In complete sentences

Aphasic patients are unable to:

Speak

Which of the following statements is true with regard to unconscious patients?

They may hear and comprehend while unconscious

Mrs. Burns has been waiting to hear the results of the MRI done on her daughter. Her continuous rude interruptions and loud demands for information are very annoying. Her behavior is most likely a reflection of:

She's frightened

A patient of color arrives for a GI series in a bright flowing gown and turban. You wish to be empathetic so your first question might be:

Have you had this procedure done before?

When confidential patient information is to be transmitted by fax, it should be:

preceded by a phone call to the recipient

When a bilingual family member is present and a non-English speaking patient needs to sign an informed consent form, the preferred procedure is to:

Obtain a qualified medical interpreter

When a patient has impaired hearing, which of the following strategies is LEAST likely to be helpful?

Should loudly with your lips closed to the patient's ear

Communication with co-workers is improved when using which of the following strategies?

All of the above.

a. use praise for a job well done
b. use good listening skills
c. avoid gossip and complaints
d. express a friendly, helpful attitude

When you must touch a patient, you are less likely to unintentionally offend if you:

All of the above

a. Tell the patient in advance what you are about to do
b. use a firm, appropriate touch
c. have a professional purpose that is clear to the patient

Which of the following is a good strategy for effective communication in a stressful situation?

All of the above

a. Lower your voice and speak slowly and clearly
b. be nonjudgemental in both verbal and nonverbal communication
c. do not allow an upset individual's inappropriate actions or speech to goad you into a similar response
d. when you are uncertain whether the listening has understood you, request an answer

When a patient does not respond to noises or words spoken out of the range of vision and uses lip movements without making a sound, or speaks in a flat monotone, it is quite likely that the patient is

Deaf

An electrolarynx is a device that is used for this communication for those who have:

Aphasia

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