Which of these concluding sentences is most likely to build goodwill in a routine inquiry message?

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• What should be used to end a routine inquiry message?
• Which of the following is the most appropriate beginning for a typical routine inquiry message quizlet?
• Which of the following should you do when responding favorably to questions in a routine inquiry message quizlet?
• Which one of the following guidelines should be followed when writing an effective message carrying good news?

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Related Questions

• Q50:

  Karpos is looking for a company to supply his business with wire in various gauges. When sending inquiries to prospective suppliers, which of the following would be the most effective sentence to include in his opening? A) We would like to know about your wire products. B) It would be nice if you could tell me about your wire products. C) Will you please answer the following questions about your wire products? D) As our previous supplier went out of business, we need information regarding your wire products. E) Your wire products appear to be just what we need.

• Q51:

  Which of the following guidelines should be followed when answering two or more questions in a favorable response message? A) Answer the questions in order of simplest to most complex. B) Respond to the most important query as quickly as possible, then follow up with a second message addressing the less important questions. C) Avoid telling the reader that you are complying with his or her request, as it sounds redundant. D) Avoid numbering your answers, unless the questions they are responding to were also numbered. E) Arrange the answers in the same order as the corresponding questions in the inquiry message.

• Q52:

  Which of the following sentences is most likely to build goodwill in a routine inquiry message? A) Please sign and return the paperwork by October 5 so that we may keep to the proposed schedule. B) Thanks in advance for returning the signed paperwork as soon as possible. C) A prompt return of the signed paperwork will be highly appreciated. D) Hoping to hear from you soon. E) Please return the signed paperwork at your convenience.

• Q53:

  Which of the following illustrates the most positive way of explaining a shipping delay? A) Your order of 20 bolts of dyed silk will not be shipped until March 30 due to a production delay. B) Due to unforeseen circumstances, we are unable to ship your order. C) Because we aren't producing dyed silk at this time, you will receive your order sometime in late March. D) We cannot ship the bolts of dyed silk you have ordered until next month, because dyeing does not resume until February 1. E) Our silk dyeing process resumes on February 1; your order of 20 bolts of dyed silk will arrive on March 30.

• Q54:

  Which of these concluding sentences is most likely to build goodwill in a routine inquiry message? A) Thank you in advance for your help. We expect a reply as soon as possible. B) Please respond to our queries at your convenience. C) As we must begin production on July 15, I'd appreciate your response by that date. D) Thank you for your cooperation in assisting us with our queries. E) Your early response would be most sincerely appreciated.

• Q56:

  Which of the following should you do when responding favorably to questions in a routine inquiry message? A) Answer each question in a separate message to ensure clarity. B) Conclude the message with the answer to the reader's primary question. C) Answer all the questions in a single paragraph. D) Answer the most important question first. E) Request the sender limit the number of questions.

• Q57:

  Which of the following is true of order acknowledgements? A) You should not use the you-viewpoint when writing acknowledgements. B) You must use a highly formal style when writing acknowledgements. C) Acknowledgements are typically written using the indirect plan of organizing information. D) The sole purpose of writing acknowledgements is to help build goodwill. E) Acknowledgements let people who order goods know the status of their orders.

• Q58:

  Halina has received a customer inquiry asking about the availability of her hotel's penthouse suite on April 5th. She has determined that the suite is available, and is composing a response for the customer. Which of the following openings should Halina use? A) I have received your message dated April 5, in which you ask... B) Thank you for your message dated April 5. C) Thank you for your inquiry about our penthouse suite. D) We appreciate you contacting our hotel. E) Yes, our penthouse suite is available on April 5th.

• Q59:

  Which of the following claim messages presents its content in the most appropriate manner? A) It was highly disappointing that our order was not fulfilled as per your service-level agreement. B) Your delivery of a broken product was unacceptable. C) You guys really screwed up this time. D) Please replace the broken product by tomorrow. E) I am not happy about receiving the wrong product. You should be more careful.

• Q60:

  In the context of order acknowledgements, which of the following illustrates the most positive way of responding to a vague order? A) You failed to mention the number of bookcases that you need. B) The expected delivery date was not mentioned in your order. C) You did not specify the details of the requested products. D) If you had specified the exact model, we would have shipped your order immediately. E) So we can ship your order, please let us know which of the two bookcase models you would like.