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Terms in this set (25)
_____ is a cluster of decisions concerning what organizational goals to pursue, what actions to take, and how to use resources to achieve goals
Strategy
_____ is the process of evaluating how well an organization has achieved its goals
Controlling
_____ involves simplifying, shrinking, or downsizing an organization's operations to lower operating costs
Restructuring
Is a measure of how efficiently and effectively manager's use available resources to satisfy customers and achieve company goals
Organizational performance
According to Mintzberg, a manager who outlines future organizational goals to employees at company meetings, opens new buildings, or states the company's ethical guidelines, is playing the role of a ____.
Figurehead
Which of the following involves giving employees more authority and responsibility over how they perform their work activities?
Empowerment
If a manager chooses inappropriate goals, but makes good use of resources to pursue these goals, it results in:
High efficiency but low effectiveness
_____ is the ability to analyze and diagnose a problem situation and distinguish between cause and effect.
Conceptual skills
By means of which of the following can restructuring be done?
Shrinking departments
Effectiveness is defined as:
A measure of the appropriateness of the goals that manager's have selected for the organization to pursue
The managerial task of leading requires managers to:
energize and enable employees so everyone understands the part he or she plays in achieving organizational goals.
How do middle managers contribute toward increasing the effectiveness of an organization?
They suggest to top managers how goals should be changed.
A _____ strategy is a way of obtaining customers by making decisions that allow an organization to produce goods or services more cheaply than its competitors.
Low-cost
_____ refers to an organization's ability to outperform others because it produces desired goods or services more efficiently and effectively than they do.
Competitive advantage
The strategy of distinguishing a product from others by making it more attractive, exciting, and unique is known as _____.
differentiation
The purpose of _____ is to determine how an organization's resources can best be used to create goods and services.
Organizational structure
Which of the following statements defines efficiency?
It is a measure of how productively resources are used to achieve a goal.
Which of the following refers to a specific set of departmental skills, knowledge, and experience that allows an organization to outperform its competitors?
Core competency
Which of the following is a responsibility of a first-line manager?
Daily supervision of nonmanagerial employees
Which of the following activities describes the role of a negotiator?
Working with other organizations to establish agreements to pool resources to work on joint projects
Organizing is defined as:
structuring working relationships so organization members interact and cooperate to achieve organizational goals.
_____ is a measure of the appropriateness of the goals that managers have selected for the organization to pursue.
Effectiveness
If a manager chooses the right goals to pursue, but does a poor job of using resources to achieve these goals, it results in:
low efficiency but high effectiveness.
____ are job-specific skills required to perform a particular type of work or occupation at a high level.
Technical skills
Which of the following skills gives a manager the ability to understand, lead, and control the behavior of other workers?
Human Skills
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