If a bedridden patient has chills and is shivering, what would you expect the body temperature to be? Show
Which site for taking an infant’s body temperature is considered to give the most accurate results? How long should the pulse be counted for the most accurate results? What would be considered a normal pulse for an average-sized 37-year-old patient in good health? When you are taking a radial pulse, where should you position the arm relation to the level of the heart? Below or at the same level If a patient is diagnosed with secondary hypertension, this means that the: Hypertension is associated with another disease How can you help patients feel comfortable about having their weight measured in the office? PLace the scale in a private area of the office As a blood pressure cuff is deflated, the first tapping sound is the ______ pressure. Which of the following pulses is auscultated with a stethoscope? Which of the following pulses is palpated on the wrist? Which of the following pulses is palpated on either side of the eyes? Which of the following pulses is palpated behind the knee? Which of the following pulses is palpated in the neck? Which of the following pulses is palpated on top of the foot? Which of the following pulses is palpated in the antecubital space? If a patient is anxious, the medical assistant would expect the pulse to be: When compared to the average patient, the expected resting pulse of a marathon runner would be: As a blood pressure cuff is deflated, the last tapping sound heard is the __________ pressure. Aural temperatures are recommended for adults, when possible, because the: The systolic BP is measured during which Korotkoff phase? The diastolic BP is heard during which Korotkoff phase? Mrs. Anderson’s BP reading is 132/74 mm Hg. Her pulse pressure would be: The stethoscope typically is placed over which artery when the BP is taken? Dr. Xu is concerned that an elderly patient may be experiencing orthostatic hypotension. How would you check this patient’s BP? With the cuff in place, take the BP with the patient lying down and then immediately after she stands. The instrument used to measure the blood pressure is the: Mrs. Anderson’s oral temperature is 99°F. Dr. Xu requests that you record it in Celsius. What would that be? The medical term for an oral temperature above 100.5°F is: Your patient is having difficulty breathing. The medical term for this is: A newborn is observed in the nursery with periodic episodes of not breathing. This is called: An infant’s pulse typically is taken by which method? auscultating over the apex of the heart In a healthy adult at rest, the ratio of respirations to pulse beats is typically which of the following? Your patient has been diagnosed with uncontrolled hypertension. How would you expect his pulse to feel? One reason to not use a tympanic thermometer is: An aural thermometer should not be used if the patient has: bilateral impacted cerumen Stertorous breathing often is described as sounding similar to: The instrument that measures the volume of inspired and expired air is called a(n): While taking vital signs on Mrs. Anderson, you note a difference between her radial and apical pulses. This problem is known as: Which
blood pressure reading would be seen in an adult with hypotension? Mr. Garcia weighs 250 lb. You are expected to record this weight in kilograms. It is equal to________ kg. Sammy Feaver, age 6, weighs 21.4 kg. His mother asks you how much that is in pounds. You respond: Gil’s mother calls to make an appointment for her son. She reports that he has had an elevated temperature for 24 hours, ranging from 99°F to 102.8°F. Mrs. Harris is describing which type of fever? You are asking a patient about his reason for visiting the doctor. He says that he has had a fever for 2 days that comes and goes; sometimes his temperature is normal, but other times it is elevated. This is what type of fever? The internal functions of the body are constantly adapting and changing to keep the body in balance. Maintenance of this complex process is called: Your office uses thermometers that record temperatures in Celsius, but the mother of a young child doesn’t understand what 38.6°C means. Convert the temperature into Fahrenheit for her. The temperature of a 3-year-old child with bilateral otitis externa is best taken with which thermometer? A safe and accurate method of recording the temperature of a 6-month-old infant is with which thermometer? A common pediatric pulse arrhythmia that varies with breathing is called: Which of the following symptoms may indicate that the patient has hypertension? a. Epistaxis b. Headache c. Vertigo d. Angina The goal of hypertensive treatment is to keep the blood pressure below 130/80 mm Hg in patients with what disease or diseases? Kidney complications and diabetes mellitus Which of the following assessments is not referred to as a cardinal sign? a. Temperature b. Pulse and respiration c. Blood pressure d. Height, weight, and BMI The process of chemical and physical change in the body that produces heat is called: The temperature diurnal variation is typically: Which of the following best describes a fever that fluctuates considerably (e.g., by more than 3 °) and never returns to the normal range? When documenting a temperature reading on the patient chart, what abbreviation should be used to indicate the site of an oral reading? The site does not have to be indicated Which of the following systems requires the shortest length of time to obtain an accurate temperature reading? Which of the following sites are typically used to obtain a pulse on young children and infants and is heard with a stethoscope? When measuring a pulse, which of the following is not one of the three important characteristics? a. Rate b. Rhythm c. Volume d. Tone Which of the following pulse rates are typically found on well-conditioned athletes? Which of the following is a common rhythm irregularity in children and young adults? Which of the following respiration characteristics frequently occurs in patients with congestive heart failure and COPD? Persistent readings of 90/60 mm Hg or lower usually are considered: What are the effects of using a blood pressure cuff that is one size larger than appropriate? The systolic and diastolic can be lowered by as much as 5 mm Hg. Which phase of sound is associated with a distinct, sharp tapping sound that continues rhythmically? The section of the medical history that helps uncover existing or potential health problems is called the: Which of the following factors is likely to have the most influence on the accuracy and completeness of the information obtained from the patient during the medical history? The privacy of the area in which the interview takes place While you are taking the medical history of a new patient, the patient mentions having occasional headaches that are quite painful. What is the best way for you to proceed with the interview? Ask the patient open-ended questions about the headaches. What is the best way to obtain specific information about a patient when taking the medical history? Ask direct questions that can be answered briefly During the physical examination, the patient reports a continual ache in the right elbow. This information is called a(n): Which statement best describes what it means to have good rapport with patients? You have smooth, pleasant relationships with them. Which of the following includes insurance information? Which of the following includes demographic information? Which of the following includes childhood diseases? Which of the following includes the patient’s dietary habits, smoking history, and alcohol consumption? Which of the following involves repeating or paraphrasing the patient’s comments? Which of the following involves asking a question or summarizing a patient’s thoughts? Which of the following involves stating an observation or recognition of a patient’s feeling? Which of the following is a closed question or statement? a. “Tell me about your headaches.” b. “Does your head hurt?” c. “How are you feeling? Which of the following is an open-ended question or statement? a. “How old are you?” b. “Do you smoke?” c. “What brings you to the office today?" Information that you gather from a patient interview is considered: Objective data include which of the following? a. Complaints of pain b. Social history c. Blood pressure recordings d. Past medical history The medical assistant is responsible for documenting all of the following information except the: a. review of systems. b. family history. c. social history. d. allergies A medical assistant who is a good listener consistently: Which of the following questions or statements would encourage the patient to continue to communicate?
a. “Does your arm hurt?” b. “Did you hurt yourself?” c. “Tell me about how your arm feels right now.” d. “Do you have a family history of arthritis?” Mrs. Elizabeth Stewart was recently diagnosed with diabetes mellitus type 2. She refuses to meet with a dietitian because, she states, “The tests must be wrong. No one in my family has diabetes.” Which defense mechanism is she displaying?
Sam Hernandez, a 17-year-old patient with burning upon urination, has just been told he has an STD. He had suspected that he had gonorrhea, but he states, “The test must be wrong. I just have a bladder infection.” He is displaying which defense mechanism? Therapeutic interactions with children include all of the following except: a. allowing the child to decide whether a breathing treatment is needed. b. permitting the child to play with your stethoscope. c. praising the child for cooperative behavior. d. playing a game to distract the child. allowing the child to decide whether a breathing treatment is needed. Which of the following explains a sign of disease? a. Patient c/o pain b. Reports of dizziness for 3 days c. Abdominal cramping for 2 weeks d. Elevated blood pressure Sally Tipoke, age 17, is scheduled for her first Pap test today. She appears anxious and scared. Choose the medical assistant’s most appropriate statement. a. “There’s no need to worry about the test. Dr. Smith never hurts anyone.” b. “You look worried about the exam. Can I answer any questions?” c. “If you just think about something positive, it will be over before you know it.” d. “Dr. Smith expects you to stay still during the exam.” Which of the following is not true of holistic patient care? a. The focus of care is the patient’s disease process. b. The physician considers the patient’s ability to pay for treatment. c. The patient’s emotional state is investigated. d. The medical assistant investigates lifestyle factors that may contribute to disease. Which of the following is most important when conducting a patient interview? Providing uninterrupted privacy Which of the following components of the medical history provides a guide to the patient’s general health? Which of the following processes involved in active listening seeks to summarize or simplify the sender’s thoughts and feelings or to resolve any confusion in the message? Which of the following is a good example of an open-ended question? a. What brings you to the doctor today? b. Do you have a headache? c. What is your date of birth? d. Have you ever broken a bone? During patient assessment, which of the following is an example of a subjective finding? a. Difficulty breathing b. Temperature c. Blood pressure and pulse d. Palpable mass When writing in a paper record and an error is made, which of the following document guidelines is acceptable? Draw a line through the error. Which of the following is considered a safeguard mandated by HIPAA? a. Passwords access to all electronic health records b. Computer monitor shields c. Turning monitors away from patient traffic areas d. All are correct During a physical examination, the provider discovers a bruit. What method would she be using to make this discovery? The usual sequence of the general physical examination moves from the: The physician performs manipulation during the physical examination to gain information about the: range of motion of a joint. Which examination position is used for gynecologic examinations? Which examination position is used in emergencies for patients with severe hypotension or who are in shock? Which examination position is used for rectal or sigmoid examinations? Which examination position requires the medical assistant to raise the head of the bed to a 30- to 45- degree angle? The physician asks the medical assistant to position a patient on the examination table so that the patient can breathe more easily. The most appropriate position is: When lifting a heavy object, the medical assistant should: keep the weight as close as possible to the body. Which of the following positions may be used when an anterior examination is to be done, but the patient has back pain? Which of the following positions is most appropriate for a patient having a breast examination? Which of the following positions is achieved by lying prone with the head down, the knees bent, and the buttocks elevated? The physician uses a(n) ______ to examine the eyes. An instrument used to test hearing acuity is the: Which position requires the patient to lie flat on his or her back? When preparing a patient for a physical examination, the medical assistant is responsible for all of the following except: a. providing the patient with a gown and instructions on how to wear it. b. making sure the patient has emptied the bladder. c. providing refill prescriptions as needed. d. measuring and recording vital signs. The physician might use a __________ to assess a patient’s ability to detect sound vibrations. Which of the following examination positions can be used for a rectal examination? a. Trendelenburg b. Sims’ c. Supine d. Prone The examination technique by which the practitioner listens to internal body signs is: One of the medical assistant’s responsibilities when preparing a room for a patient’s physical examination is to gather the instruments and supplies needed. Which of the following is not needed for a routine physical examination? a. Specimen bottles b. Fecal occult blood test supplies c. Sterile gloves d. Lubricating gel A percussion hammer is used for which part of the physical examination? The examination method used to assess the patient’s manner of walking is: Which of the following is the medical assistant’s responsibility when preparing the patient for a physical examination? a. Make sure all informed consent forms have been signed. b. Write prescriptions for patients in need of refills. c. Check the patient’s eye with an ophthalmoscope. d. Perform a fecal occult blood test. Which is the best method of moving a heavy object? Roll or push the item in the desired direction. A few months ago, Mr. Thomas Johnson suffered a stroke that left him with weakness on the right side. You need to assist him from his wheelchair onto the examination table. Which technique should you use? Support Mr. Johnson close to your body on his left side. As a result of his CVA, Mr. Johnson suffers from motor aphasia. What does this mean? He knows what he wants to say but cannot pronounce the words clearly. What is the quickest and easiest method for checking skin turgor? Pinch the skin on the posterior surface of the hand. Clubbing of the fingertips is associated with which of the following health problems? The sclera of the eye is described as the: white part of the eye that may show inflammation. What is the normal color of the tympanic membrane? How does the physician typically begin the examination of body parts and systems? By starting with the head and working methodically toward the feet Which of the following positions is used for examination of the front of the body, including the heart, breasts, and abdominal organs? Supine (horizontal recumbent) position Which of the following positions is sometimes referred to as the “left lateral position” and used for rectal examinations? Which term is associated with the process of measuring? Which of the following speech defects is the inability to speak because of loss of the voice, commonly seen with laryngitis or overuse of the voice? Which of the following fingernail conditions may indicate local infection or systemic disease? Brittle, grooved, or lined nails What is used to examine the interior of the eye, including the retina and intraocular vessels? Plantar reflexes are tested with which of the following? a. The patient in an upright or a supine position b. With either the fingers or the reflex hammer c. Using tapotement d. None are correct The act of sticking to something. The medical assistant can coach patients on disease prevention. Which of the following would be considered disease prevention coaching? The medical assistant can coach patients on health maintenance. Which of the following would be considered health maintenance coaching? a. Information on routine screenings b. Preparations for a mammogram c. Breast self-exam technique d. Information on nicotine cessation e. Information on routine screenings and breast self-exam technique What is true regarding coaching to help increase compliance or adherence with the treatment plan? a. The medical assistant can coach the patient on home cares. b. The medical assistant can help the patient understand information from the visit. c. The medical assistant can coach the patient on the follow-ups. d. The medical assistant can coach the patient on self-management of the disease. e. All are correct The medical assistant can coach patients on community resources. Which of the following would be considered community resources coaching? Coaching on where to purchase medical supplies Sara just found out she has breast cancer and needs to go through surgery and chemotherapy. Sarah refuses to accept the facts. What state of grief is she in? Tom’s wife has diabetes and he has come to terms with the situation. What state of grief is he in? Betsy is in the denial stage of grief. What would be an appropriate adaptive interaction for the medical assistant to do? Provide coaching on aspects of the disease and self-care management. Zach is in the depression stage of grief. What would be an appropriate adaptive interaction for the medical assistant to do? Encourage the patient to use community and healthcare resources to help ease the change process. Beth has accepted that she has type 2 diabetes. What would be an appropriate adaptive interaction for the medical assistant to do? Provide coaching on aspects of the disease and self-care management. What is true regarding the health belief model? a. Explains what factors influence a person’s health belief and practices. b. The first part of the model deals with a person’s perception of the severity of the disease. c. The third part of the model deals with the person’s perception of his or her chances of developing a disease. d. The second part of the model deals focuses on whether the person will take preventive actions. e. All are correct The cognitive domain involves learning through: The psychomotor domain involves learning through: assisting with a procedure With the cognitive domain, what is a way to help patients remember critical information? a. Provide written step-by-step directions for the patient to follow. b. Give timely feedback on the patient’s performance. c. Consider cultural customs in your coaching. d. Present information in small chunks and in a clear well-organized manner. e. Give timely feedback on the patient’s performance and present information in small chunks and in a clear well-organized manner. Which of the following would be a barrier to learning in the cognitive domain? Which of the following would be a barrier to learning in the psychomotor domain? Sensory limitations and tremors and paralysis Which of the following processes involved in active listening six to summarize or simplify the senders thoughts and feelings or to resolve any confusion in the message?Clarification seeks to summarize or simplify the sender's thoughts and feelings and to resolve any confusion in the message.
Which of the following processes are active listening?Active listening involves the following: Waiting for the speaker to finish speaking before responding; don't interrupt. Asking questions and asking for clarification about what the speaker is saying. Reiterating in your own words what you think they meant in order to clarify meaning and understand intentions.
What are the three processes of active listening?he three the main techniques for active listening are paraphrasing, clarifying and summarizing.
What does active listening involve quizlet?What is active listening? A communication technique that requires the listener to understand, interpret, recount and evaluate what they hear. It is a structured way of listening and responding to others, focusing the attention on the speaker.
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Which of the following processes involved in active listening seeks to summarize or simplify the senders thoughts and feelings or to resolve any confusion in the message?
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