Which of the following pairs include two traits that both contribute to leadership effectiveness

- When he is recruited to be a tax accountant at Deloitte, Hans is told that it is a great job and company with a lot of career opportunities but also warned that during March and April it is common to have to work some evenings and weekends to get all of the tax filing work done.

- When he is interviewed for a delivery driver job at Coke, Tony is told that although most of the customers are very nice, some can be a little rude.

- When Mary has her first interview for a job as a police officer, she is shown a video that tells her how rewarding policework can be, but it also outlines how difficult it can be to work night shifts.