Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

• 1. 

  Inhaltsverzeichnis Show

  • Which of the following techniques to reduce resistance to change?
  • Which of the following is one of the sources of resistance to change?
  • Which of the following statements is true of resistance to change quizlet?
  • Which of the following is one of the three steps in the basic process of managing organizational change outline by Kurt Lewin?

  Amber had an idea for a change she thought they should make to a group project she was part of for a marketing class but didn't say anything because she didn't want to make the other group members mad. This is an example of:

  • A. 

    Satisficing

  • B. 

    Management by objectives

  • C. 

    Groupthink

  • D. 

    Competitive disadvantage

  • E. 

    Devils advocacy

• 2. 

  According to the video, Eva is finding entrance into the global marketing complex. Which was NOT a reason they gave for the difficulty?

  • A. 

    Understanding different cultures and customs

  • B. 

    Difference in time zones

  • C. 

    Differences in addresses make online forms difficult

  • D. 

    The ski manufacturers limit what skis can be sold to what countries

  • E. 

    Different taxes and duties in each country

• 3. 

  In our class example we saw that General Mills significantly narrowed their product lines, selling off segments like Izod and Eddie Bauer. Their portfolio can now be classified as:

  • A. 

    Related differentiation

  • B. 

    Unrelated diversification

  • C. 

    An integrated acquisition

  • D. 

    Related diversification

  • E. 

    Competency acquisition

• 4. 

  What gives our company legitimacy to outsiders?

  • A. 

    Contingency plans

  • B. 

    Operational goals

  • C. 

    Tactical goals

  • D. 

    Mission statement

  • E. 

    Strategic goals

• 5. 

  Which of the following is designed to communicate information about our company to an external audience?

  • A. 

    Operational goals

  • B. 

    Mission statement

  • C. 

    Tactical goals

  • D. 

    Strategic goals

  • E. 

    Rational decision making

• 6. 

  When resistance to change is based on insufficient, incorrect, or misleading information, managers should use _____ as an approach to manage resistance.

  • A. 

    Education and communication

  • B. 

    Change manipulation

  • C. 

    Coercion

  • D. 

    Participation

  • E. 

    Negotiation

• 7. 

  Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?

  • A. 

    Arbitration

  • B. 

    Reinforcement modification

  • C. 

    Mentoring

  • D. 

    Negotiation

  • E. 

    Coercion

• 8. 

  According to class, mission statements are like 4 things. Which of these is NOT an anlalogy we used for mission statements?

  • A. 

    Glue

  • B. 

    Magnet

  • C. 

    Yardstick

  • D. 

    Hammer

  • E. 

    Laser

• 9. 

  As malta got ready for its admittance into the European Union (EU), the EU removed all taxes on the importation of goods manufactured in Malta. In other words, the EU abolished _____ for Malta-manufactured merchandise.

  • A. 

    Tariffs

  • B. 

    Boycotts

  • C. 

    Import quotas

  • D. 

    Import standards

  • E. 

    Customs classifications

• 10. 

  Patterns of innovation over time that can create sustainable competitive advantage are called _____.

  • A. 

    Innovation streams

  • B. 

    Cyclical inventions

  • C. 

    Innovation maps

  • D. 

    Organization development

  • E. 

    Results-driven change

• 11. 

  The basic purpose of _____ planning is to leave commitments open by maintaining slack resources.

  • A. 

    Traditional planning

  • B. 

    Operant planning

  • C. 

    Options-based planning

  • D. 

    The establishment of planning windows

  • E. 

    Learning-based planning

• 12. 

  Josiah is in charge of purchasing office supplies for Bethel. If he looked at every possible vendor, considering all the different options and pricing before he made a decision, he would be _____.

  • A. 

    Satisficing

  • B. 

    Maximizing

  • C. 

    Monitoring

  • D. 

    Liaising

  • E. 

    Optimizing

• 13. 

  Company X wanted to start using a different supplier for one of its main parts. They looked at every single possible supplier on the market, gathered complete information on all the choices, and choose the optimal supplier. They were _____ in their decision-making.

  • A. 

    Satisficing

  • B. 

    Efficient

  • C. 

    Ineffective

  • D. 

    Maximizing

  • E. 

    Optimizing

• 14. 

  _____ is the emotional reaction that can occur when disagreements become personal rather than professional.

  • A. 

    Organizational disharmony

  • B. 

    Emotive empowerment

  • C. 

    A-type conflict

  • D. 

    C-type conflict

  • E. 

    Norm disruption

• 15. 

  Companies in the chemical industry are struggling to attract the most talented college graduates. One of the biggest challenges facing these companies is attracting new talent to organizations with an "old economy" image. A situational analysis would term this challenge a(n) _____.

  • A. 

    Internal weakness

  • B. 

    Internal opportunity

  • C. 

    External opportunity

  • D. 

    External strength

  • E. 

    Internal threat

• 16. 

  The three steps in the basic process of managing organizational change outlined by Kurt Lewin are _____.

  • A. 

    Organizational change, departmental change, and individual change

  • B. 

    Unfreezing, change intervention, and refreezing

  • C. 

    Change definition, change mobilization, and change acceptance

  • D. 

    Synthesizing, motivating, and rewarding

  • E. 

    Change definition, change motivation, and change

• 17. 

  _____ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

  • A. 

    Maximizing

  • B. 

    Availability bias

  • C. 

    Negative frame

  • D. 

    Satisficing

  • E. 

    Optimizing

• 18. 

  In practice, we can't always make decisions that are fully rational. This is because:

  • A. 

    Our faith and values influence our decision making

  • B. 

    It is too inefficient

  • C. 

    We have limited resources

  • D. 

    Intuition comes into play

  • E. 

    All of the above

• 19. 

  Organizational development _____.

  • A. 

    Requires a steering committee

  • B. 

    Is a philosophy and and collection of planned change interventions

  • C. 

    Takes a short-term approach to change

  • D. 

    Assumes that top management support is not necessary for change

  • E. 

    Is accurately described by all of these

• 20. 

  An organizational development initiative designed to implement change and increase the effectiveness of the organization is called a(n) _____.

  • A. 

    Intervention

  • B. 

    Force field analysis

  • C. 

    Change force

  • D. 

    Standing plan

  • E. 

    Strategy

• 21. 

  Where do we find information about our company's opportunities and threats?

  • A. 

    By identifying the things we don't do well

  • B. 

    From our internal core capabilities

  • C. 

    From the external environment

  • D. 

    In our company's mission statement

  • E. 

    In our financial statements

• 22. 

  Which of the following is a commonly used method for increasing goal commitment?

  • A. 

    Reward whistleblowing

  • B. 

    Establish a median goal for all employees

  • C. 

    Use the equity theory

  • D. 

    Get the union's support

  • E. 

    Make goals public

• 23. 

  The purpose of a _____ strategy is to turn around very poor company performance by shrinking the size or scope of the business.

  • A. 

    Repositioning

  • B. 

    Growth

  • C. 

    Retrenchment

  • D. 

    Stability

  • E. 

    Maturity

• 24. 

  What is the main purpose of GATT?

  • A. 

    It established the Euro as the currency for most all of Europe

  • B. 

    To substantially reduce barriers to trade

  • C. 

    It measures the growth potential of developing economies

  • D. 

    To allow US businesses to establish plants in Mexico

  • E. 

    It restricts trade between Europe and China

• 25. 

  Planning consists of 3 parts. Which of the following NOT one of those 3 parts.

  • A. 

    Assessing where we are today.

  • B. 

    Determining where we want to go in the future.

  • C. 

    Structuring tasks into jobs.

  • D. 

    Setting plans

Which of the following techniques to reduce resistance to change?

Which of the following is one of the sources of resistance to change?

Which of the following statements is true of resistance to change quizlet?

Which of the following is one of the three steps in the basic process of managing organizational change outline by Kurt Lewin?