76% found this document useful (42 votes) 68K views 38 pages ITIL Foundation 200 Sample Questions © Attribution Non-Commercial
(BY-NC) DOC, PDF, TXT or read online from Scribd Did you find this document useful?76% found this document useful (42 votes) 68K views38 pages ITIL Foundation 200 Sample QuestionsYou're Reading a Free Preview You're Reading a Free Preview You're Reading a Free Preview i have big question with out answer? i need help can any one open the attach file and see if he now any of the question and answered please ?? by high lite 1. (Points: 3.0) Input from which processes could be considered by Service Level Management when negotiating Service Level Agreements (SLA)? 2. (Points: 3.0) Which of the following statements about a standard change is INCORRECT? b. Approval for each instance of a standard change will be granted by the nominated authority for that change c. Standard changes are usually low risk and well understood 3. (Points: 3.0) Which of the following statements about demand for IT services is CORRECT? a. It is driven by patterns of business activity 4. (Points: 3.0) What are the three sub-processes of Capacity Management? a. Business Capacity Management, Service Capacity Management and Component Capacity Management b. Supplier Capacity Management, Service Capacity Management and Component Capacity Management c. Supplier Capacity Management, Service Capacity Management and Technology Capacity Management d. Business Capacity Management, Technology Capacity Management and Component Capacity Management 5. (Points: 3.0) What is described by the following statement? "Maintains relationships between all service components and any related incidents, problems, known errors, change and release documentation" a. The Capacity Plan 6. (Points: 3.0) Which of the following questions is NOT answered by information in the service portfolio? 7. (Points: 3.0) A configuration model documents the relationships between which of the following combinations? 8. (Points: 3.0) Which of the following statements is CORRECT for ALL processes? a. They define functions as part of their design 9. (Points: 3.0) What are the four stages of the Deming Cycle? a. Plan, Measure, Monitor, Report b. Plan, Check, Re-Act, Implement 10. (Points: 3.0) What roles are defined in the RACI model? 11. (Points: 3.0) In which phase of the service lifecycle would it be decided what services should be offered and to whom they will be offered? 12. (Points: 3.0) Which of the following is a type of Service Level Agreement (SLA)described in the ITIL Service Design publication? 13. (Points: 3.0) Which service lifecycle phase is responsible for ensuring that measurement methods will provide the required metrics for new or changed services?
14. (Points: 3.0) Which of the following statements about a change model is CORRECT? a. A change process model should not be used tor emergency changes d. Escalation procedures are outside the scope of a change process model 15. (Points: 3.0) Which phase of the service lifecycle provides a framewoti< for evaluating service capability and risk profile before and during service deployment? 16. (Points: 3.0) Which of the following is NOT a goal of Availability Management? a. To monitor and report availability of components c. To assess the impact of changes on the availability plan 17. (: 3.0) Which of the following is the CORRECT description of the Four Ps of Service Design? A four step process for the design of
effective service management 18. (Points: 3.0) Demand Management and Financial Management are processes described within which phase of the service lifecycle? 19. (Points: 3.0) Which of the following statements about Supplier Management is INCORRECT? a. Supplier Management negotiates Operational Level Agreements (OLAs) with internal groups to support the delivery of services 20. (Points: 3.0) Which of the following is NOT a phase of the Service Lifecycle? 21. (Points: 4.0) Which of the ITIL processes is responsible for ensuring the organisation is aware of new and changing technology? 22. (Points: 4.0) Which of the following statements best describes the relationship between Change Management and Configuration Management? b. If Change Management is implemented without Configuration Management; the result will be less effective c. Change Management cannot be implemented without Configuration Management d. Change Management and Configuration Management must be implemented simultaneously 23. (Points: 4.0) Students at a college can send in their course work from their home PC via the telephone Network. They can then check the results on their PCs. A student needs an existing set of programs that can be configured for the particular course that the student is following. Which process is responsible for the correct configuring and transmission of the programs? a. Release Management 24. (Points: 4.0) In Availability Management terms, what do the letters CIA stand for? a. Component Impact Analysis 25. (Points: 4.0) Which of the following is NOT the concern of IT Financial Management? a. Telephone charges 26. (Points: 4.0) Managing service availability is now more important than ever because….. b. System Management tools can now provide much more real time performance management information 27. (Points: 4.0) Percentage availability is calculated as:
28. (Points: 4.0) What information does Configuration Management provide to the IT management of an organization?
29. (Points: 4.0) When can the building, testing and implementation of a change begin? a. If it is urgent, as soon as the Request for Change has been classified b. As soon as there is a back-out plan for the change c. As soon as the impact analysis has been discussed by the members of the Change Advisory Board d. As soon as the Request for Change has been formally authorised 30. (Points: 4.0) Which of the following are direct advantages of entering into Service Level Agreements? b. 1 & 3 c. 3 & 4 d. 1 & 3 What is the relationship between change management and configuration management?Configuration management supports change management through identification of the assets and systems that might be involved in a change, but it will not track a given change itself. Nor will it manage the risks and the effects associated with that change.
Which is the following statement best describes the relationship between change management and configuration management?The correct answer to ❝Which of the following statements best describes the relationship between Change Management and Configuration Management❞ question is D. If Change Management is implemented without Configuration Management, the result will be less effective.
What is the difference between a configuration management system and a change control system?Configuration Control addresses the management of the product (or project's deliverables), whereas Change Control addresses the management of the project. Configuration Control manages changes to the product baseline, whereas Change Control manages changes to the project baseline.
Which of the following is the best description of a configuration management system?Definition. Configuration management encompasses the technical and administrative activities concerned with the creation, maintenance, controlled change and quality control of the scope of work.
|