Which of the following best describes the difference between emotional labor and emotionaldissonance? Show
Get answer to your question and much more Jeff was recently hired as a flight attendant. He is expected to use both mind and body to be Get answer to your question and much more Which of the following best describes affective events theory? Get answer to your question and much more Employees are emotionally affected by incidents that occur at work. What theory supports the Get answer to your question and much more Amber noticed that one of her employees, Ahmed, was increasingly short-tempered at work anddidn't seem to enjoy his job as much as he used to. After watching Ahmed for a few weeks,Amber realized that a change in the way that Ahmed was receiving critical information wasleading to frustration and anger. Amber decided to sit down with Ahmed and work through someideas to reduce his frustration. Amber's ability to recognize these emotions in Ahmed is anexample of __________________. Get answer to your question and much more Several studies have indicated that _____________ plays an important role in job performance. Get answer to your question and much more Although EI has been shown by researchers to lead to improved workplace performance, the useof EI testing is not recommended during the selection process because ________________. Get answer to your question and much more Teresa is acutely aware of her own emotions and has invested considerable time in learning toread the emotions of others. She has also become adept at understanding the meaning ofemotions and how she can best regulate her own emotions. Teresa's manager has noticed on morethan one occasion that Teresa is very skilled in understanding why she is angry and how toexpress herself without violating any organizational norms. Teresa's manager has determined thatTeresa has a high level of _____________.  Organizational Behavior, 15e (Robbins/Judge) Chapter 4 Emotions and Moods 1) Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) knowledge C) insight D) attention E) cognition Answer: A Explanation: A) Affect is a generic term that covers a broad range of feelings people experience, including both emotions and moods. Emotions are intense feelings directed at someone or something. Moods are less intense feelings than emotions and often, though not always, lack a contextual stimulus. Page Ref: 98 LO: 1 Difficulty: Easy Quest. Category: Concept 2) Which of the following is a characteristic of emotions? A) Emotions are reactions to a person or event. B) Emotions last for a longer time period than moods. C) Emotions are never action-oriented in nature. D) Emotions lack a contextual stimulus. E) Emotions involve less intense feelings than moods. Answer: A Explanation: A) Emotions are intense feelings that are directed at someone or something. Emotions are reactions to a person. For instance, seeing a friend at work may make one feel glad or an event dealing with a rude client may make one feel angry. Page Ref: 98 LO: 1 Difficulty: Easy Quest. Category: Concept Learning Outcome: Discuss the importance of individual moods and emotions in the workplace 3) Which of the following terms best describes an intense feeling directed at someone or something? A) perception B) cognition C) mood D) reasoning E) emotion Answer: E Explanation: E) Emotions are intense feelings that are directed at someone or something. Emotions are reactions to a person. For instance, seeing a friend at work may make one feel glad or an event dealing with a rude client may make one feel angry. Page Ref: 98 LO: 1 Difficulty: Easy Quest. Category: Concept Learning Outcome: Discuss the importance of individual moods and emotions in the workplace 1 Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall What is the difference between felt emotions and displayed emotions?Felt emotions are the emotions that you innately feel, while displayed emotions are emotions that you are expected to convey because your job or other situation requires it. Emotional dissonance is when felt and displayed emotions are different from one another.
Which of the following best describes Affective events theory quizlet?Which of the following best describes affective events theory? Emotional reactions to events at work influence job performance.
Which of the following best describes the difference between surface level acting and emotional suppression?Which of the following best describes the difference between surface-level acting and emotional suppression? - Surface-level acting is less psychologically costly than emotional suppression because the employee is actually trying to experience the emotion.
Which of the following is the best description of emotional labor?Which of the following best describes the difference between labor and emotional dissonance? Emotional labor is displaying emotions because your job requires you to do so; emotional dissonance is the tension between your displayed and felt emotions.
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Which of the following best describes the difference between felt emotions and displayed emotions?
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