Which gesture by customers MOST likely indicates that they are agreeable to the selling price

Non-verbal communication is often a big indicator of whether a sale will take place or not. Find out the meaning of various gestures and facial expressions and how these tell if you are going to get a good deal.

FIDGETING

If the dealer or salesman is restless and touches his mouth, chin or ears, he is definitely not comfortable talking to you and could even be lying about what he is selling.

OPEN BODY

Open palms, sweeping arm movements and relaxed, calm behaviour often indicate an honest, open and more reliable approach. So you are more likely to believe the salesperson and buy.

CLOSED APPROACH

Crossed arms or legs, clenched or curled up fists indicate the dealer is not open to the negotiation and is unlikely to agree to your offer. Time to shop elsewhere.

HAPPY/SCOWLING FACE

An unhappy face, with pursed lips, clenched jaw or a scowl definitely shows no interest in forging a deal or conceding to your bargaining. Don’t waste your time here. Similarly, a happy face, where the salesperson is smiling and nodding, shows he is open to your proposal.

DIRECTION OF FEET

If the dealer’s feet are pointing towards you, he is interested in continuing with the deal. If the feet point away from you, he is probably no longer keen on serving you and looking for an exit.

MIMICKING BEHAVIOUR

The moment a salesperson starts to mirror your body language, gestures or tone, know that you will end up becoming more agreeable to his sales pitch and will close a deal.

EYE CONTACT

Lack of interest in serving a customer is clearly reflected in reduced eye contact. Greater eye contact by the salesperson will create greater trust and you are more likely to end up buying something.

LEANING

Leaning forward or coming closer indicates definite interest, while leaning backward shows disengagement. So if you are at a price point where the dealer starts to lean towards you, go for the closure.

(Your legal guide on estate planning, inheritance, will and more.)

Download The Economic Times News App to get Daily Market Updates & Live Business News.

What is the most effective way to determine a customers price range for an item?

What is the best way for a sales associate to inform customers of the stores frequent shopper program?

Why is it important that sales associates understand written and multimedia materials that are provided by the company the manufacturer and the supplier?

What is the term for when a store meets a competitor's advertising price?