Read and analyze the work-place conflict below. Show
Match the conflict management strategy to the example provided. David works at the front desk of a luxury hotel. Typical tasks include registering guests, answering phones and using the in-house switchboard to redirect guests' concerns, and assisting guests with checkout. David works on a rotating shift with 14 other clerks. David has worked at the hotel for the past 3 years during summer breaks and the December holiday season. In October of this year, Greta, the manager, added duties to the front desk staff. Clerks are now required to maintain supply consumption records and file paper documents in storage cabinets. David returned to employment in December and is unhappy with the changes to the job. Because of the added duties, David feels as if they should get a raise. Last week, Greta reprimanded David because the filing was not up to date. David tells Greta that he was swamped with checkouts during his Tuesday day shift. Greta tells him that he needs to learn to balance work activities. Conflict management strategy: Compromising Examples: David gripes to his fellow front-desk attendant Sam, but doesn't do anything to solve the problem. David goes to Valerie (Greta's boss). David tells Valerie "I think you should fire Greta because she is disrespectful to the front desk attendants. I graduate in a month, and would be willing to take her place." David sits down with Greta and proposes that they hire an extra person to help out. Greta tells him this is a possibility, but the company would not be able to afford raises if another person is hired. David agrees that hiring would make his work easier, and they decide to place an ad in the paper for another front-desk attendant. David apologizes to Greta for his lack of time management skills, and asks if she could help him manage his time at work with more efficiency. What is it called when you restate a speaker's message in your own words?Paraphrasing. rewriting or restating another person's ideas or thoughts into your own words.
When engaging in critical listening one challenges the speaker's message by evaluating its?you challenge the speaker's message by evaluating its accuracy, meaningfulness, and utility.
Which of the following is essential to active listening group of answer choices?Active listening involves the following: Waiting for the speaker to finish speaking before responding; don't interrupt. Asking questions and asking for clarification about what the speaker is saying. Reiterating in your own words what you think they meant in order to clarify meaning and understand intentions.
Which type of listening should you employ to determine and to understand the value of what you hear?Critical listening. If you need to analyze complex information, you'll need to use critical listening. Using critical thinking while listening goes deeper than comprehensive listening. Instead of taking the information at face value, you can use critical listening to evaluate what's being said.
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When you paraphrase the speaker’s message and intent, ask questions, or invite corrections, you are
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