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Key ContactsWe bring together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice our clients need. Keep up to dateSign up to receive the latest legal developments, insights and news from Ashurst. By signing up, you agree to receive commercial messages from us. You may unsubscribe at any time. Sign up The information provided is not intended to be a comprehensive review of all developments in the law and practice, or to cover all aspects of those referred to. A binding contract can be verbal, in writing or electronic. You can only cancel a contract in certain situations. You enter into a contract every time you buy, hire or lease products or services — or click on an 'I agree' or 'I accept' button online. Making a contract involves three basic steps:
The contract is formed when you tell the seller you accept the offer. You must also both intend to make a legally binding contract. Types of contractsContracts can be in writing, verbal or electronic. Written contractsStandard form contractsA standard form contract is an agreement in which the terms haven't been negotiated, eg the agreement is offered on a take it or leave it basis. The terms can be in a separate document, or on the back of things like tickets, quotes, terms of trade or invoices. Standard form contracts are common, eg rental car agreements, gym memberships, TV subscriptions, gas and electricity contracts, finance agreements and retirement home contracts. Negotiated contractsNegotiated contracts involve you and the seller negotiating terms before agreeing to the contract, eg if you buy a car but make the purchase conditional on mechanical checks. They are less common for consumer products and services than standard form contracts. Verbal contractsA verbal contract is binding as soon as you accept an offer from a seller, or as soon as a seller accepts your offer. Electronic contractsElectronic contracts are made by email and online forms (e-commerce) and social media, eg Facebook (f-commerce). They are all legally binding as long as they are validly made. Online safety laws and rules Quotes and estimates are statements about the price of the product of service, with rules for both you and the provider. Read about your rights and responsibilities: Quotes and estimates Vanessa's story — Cancellation fee as a penaltyVanessa books a service for her car with the local garage. On the booking form it states that if she cancels on the day of the booking, she’ll be charged a $250 cancellation fee. Unless the garage can justify this cancellation fee as a reasonable estimate of the loss it would suffer for that cancellation, it is not enforceable as a penalty. Definitions for common terms and phrasesSee our definitions for common terms and phrases used in contracts and sales agreements: Definitions for contracts and sales agreements Taking out a loan or buying on credit? Credit contracts: Plain English definitions Oriwa's story — Standard form contractsWhen Oriwa signs up for a new broadband package with a phone and internet company, she’ll receive a standard set of terms and conditions. Apart from choosing the level of data she’d like to receive, she probably can’t negotiate any of the other terms. This is a standard form contract. Before you agree to a contractBefore you agree to or sign a contract, take time to understand it. Read all the terms, including the fine print. To minimise your risk:
Paying a depositPaying a deposit gives security that the contract will go ahead. After the contract is completed, you will pay the balance — the rest of the total cost. You can discuss and agree with the seller:
If the seller requires a deposit:
Generally a deposit is not refundable. There are three exceptions:
Kiri's story — Serious breach and cancellation for consumer servicesKiri asks a roofer to replace her roof and supply the materials. The new roof leaks badly after a week of heavy rain and Kiri is told the work will have to be completely redone. Kiri cancels the contract as this is a serious breach of contract, and does not pay the roofer for his services. She will still have to pay the roofer for the materials supplied as they are not faulty. Things to watch out forUnfair contract termsSometimes standard form contracts contain unfair contract terms (UCT). Unfair contract terms are terms that are unbalanced, that aren’t necessary to protect legitimate business interests, and will cause detriment if they’re relied upon. Possible unfair terms include those that:
If you think a term in a standard form contract is unfair, you can apply to the Commerce Commission under the Fair Trading Act to have it reviewed. Fair Trading Act This law doesn't apply to contracts made before 17 March 2015. Before that date there is no specific law that covered standard form contracts. Take special care when buying from a truck shop or mobile trader — the Commerce Commission has found many include unfair terms in their contracts. Truck shops Penalty clausesAny term of a standard form contract that says you must pay an excessive amount for a breach of contract (an amount that is much more than the loss that the supplier would suffer) is a penalty. Penalty clauses are not enforceable under contract law, and are also unfair contract terms under the FTA. Fetu's story — Breach of contractFetu contracts with a builder to build a garage on his property and they agree the work is to start in two weeks. The builder contacts Fetu two days before the start date to say they have to complete several other contracts first and there will be a two-week delay. Fetu may be able to cancel the contract if this deadline is important to him as a serious breach under the Consumer Guarantees Act. Your rightsYou have various rights if there is a problem with any products or services:
When a contract is legally bindingA contract is legally enforceable if you both intended to make the contract and agree about what is in the contract. You must be legally capable, also called capacity. People not legally capable of making contracts are:
The contract is not legally binding if there was:
Most consumer contracts do not have to be in writing to be legally binding. However, some consumer contracts must be in writing:
Electronic contracts are legally binding contracts. Bo's story — Duress and undue influenceBo needs to get some money to buy a car to get to work as his last one died. Bo goes to a loan shark, who says he needs a guarantor. On his advice, Bo pressures his grandmother and threatens to cut her off from her grandchildren unless she acts as a loan guarantor. The grandmother reluctantly signs the guarantee as she doesn’t want to miss out on seeing her grandchildren. Later, when the loan shark tries to enforce the guarantee against the grandmother, she may be able to claim undue influence and duress to cancel the guarantee. If things go wrongYou have different options if you have a problem with a contract, depending on the terms of the contract, your situation and the different laws that apply. We have industry-specific information on contracts, eg for Phone and broadband, Home renovations and repairs, Borrowing money in our Help by product and service section. Help by product and service If the problem is with the products or services supplied in the contract, contact the retailer, manufacturer or service provider. Refund, replacement, repair Greg's story — Added extrasWhile a company is at Greg’s home installing a security system, they also sell his elderly mother a personal alarm. The sale of the personal alarm is an uninvited direct sale, so Greg can cancel within five working days and receive a full refund. Cancelling a contractGenerally, once you make a contract or accept a quote, you can’t change or cancel it without the other side agreeing (if you do, it's called breach of contract). You can only break a contract or agreement if either:
Find out more about cancelling because of: Transferring ownership of a contract If you have signed a contract for a subscription service for a fixed period of time, eg gym membership, you might be able to transfer the contract to another person, if the terms of the contract allow for transfer. You might have to pay a transfer fee. The person receiving the transfer must agree to meet the contract terms. If none of these circumstances apply, you might still be able to change or cancel the contract if the other party agrees. You may have to pay a cancellation fee. Change of mind Laybys and buy now, pay later Telemarketing and door-to-door sales Isaac's story — Contract by minorsIsaac signs up with his local gym. He is 15 years old and working part-time. It's a fixed-term contract for two years. After six months, Isaac wants to cancel his membership as he is no longer working and can’t afford the weekly payments. His right to cancel depends on if the gym can prove that the contract was fair and reasonable, as he is a minor and the contract is otherwise not enforceable. Joe's story — IncapacityJoe has a mental disability and lives at home with a caregiver. A door-to-door salesman sells Joe an expensive house alarm while his caregiver is out. Joe is a bit confused about the sale and when his caregiver returns home she is not happy as they don’t need the alarm. Joe has the right to cancel the contract within the first five days of receiving the contract. The contract may also be unenforceable unless Joe fully understood his decision to buy the alarm. Examples of common problemsExample — Contract by minorsAli signs up with his local gym. He is 15 years old and working part-time. It's a fixed-term contract for two years. After six months, Ali wants to cancel his membership as he is no longer working and can’t afford the weekly payments. His right to cancel depends on if the gym can prove that the contract was fair and reasonable, as he is a minor and the contract is otherwise not enforceable. Example — Illegal contractsA contract to supply a pet shop with tuatara is not enforceable as it is illegal under the Endangered Species Act to trade in endangered species. Example — IncapacityJoe has a mental disability and lives at home with a caregiver. A door-to-door salesman sells Joe an expensive house alarm while his caregiver is out. Joe is a bit confused about the sale and when his caregiver returns home she is not happy as they don’t need the alarm. Joe has the right to cancel the contract within the first five days of receiving the contract. The contract may also be unenforceable unless Joe fully understood his decision to buy the alarm. Example — Duress and undue influenceBo needs to get some money to buy a car to get to work as her last one died. Bo goes to a loan shark, who says she needs a guarantor. On his advice, Bo pressures her grandmother and threatens to cut her off from her grandchildren unless she acts as a loan guarantor. The grandmother reluctantly signs the guarantee as she doesn’t want to miss out on seeing her grandchildren. Later, when the loan shark tries to enforce the guarantee against the grandmother, she may be able to claim undue influence and duress to cancel the guarantee. Example — Serious breach and cancellation for consumer servicesKiri asks a roofer to replace her roof and supply the materials. The new roof leaks badly after a week of heavy rain and Kiri is told the work will have to be completely redone. Kiri cancels the contract as this is a serious breach of contract, and does not pay the roofer for his services. She will still have to pay the roofer for the materials supplied as they are not faulty. Example — Misrepresentation by a businessBefore purchasing some hops, Joe, a farmer, asks the seller if a certain ingredient has been used in cultivating the hops. He makes it clear that if it has, he is not interested in buying. The seller assures Joe that the certain ingredient was not used. However, Joe later discovers that the ingredient was used. Joe can cancel the contract as the requirement that the certain ingredient not be included in the grain was a serious misrepresentation under the Contract and Commercial Law Act. Example — Breach of contractFetu contracts with a builder to build a garage on his property and they agree the work is to start in two weeks. The builder contacts Fetu two days before the start date to say they have to complete several other contracts first and there will be a two-week delay. Fetu may be able to cancel the contract if this deadline is important to him as a serious breach under the Consumer Guarantees Act. Example — Standard form contractsWhen Oriwa signs up for a new broadband package with a phone and internet company, she’ll receive a standard set of terms and conditions. Apart from choosing the level of data she’d like to receive, she probably can’t negotiate any of the other terms. This is a standard form contract. Example — Cancellation fee as a penaltyMargaret books a service for her car with the local garage. On the booking form it states that if she cancels on the day of the booking, she’ll be charged a $250 cancellation fee. Unless the garage can justify this cancellation fee as a reasonable estimate of the loss it would suffer for that cancellation, it is not enforceable as a penalty. When the words in a contract have more than one meaning they are interpreted against the party who drafted the contract?Because a contract should be drafted in clear and unambiguous language, a party who uses ambiguous expressions is held to be responsible for the ambiguities. Thus, when the language has more than one meaning, it will be interpreted against the party who drafted the contract.
What are the 3 elements of a contract?Elements of a Contract. Offer - One of the parties made a promise to do or refrain from doing some specified action in the future.. Consideration - Something of value was promised in exchange for the specified action or nonaction. ... . Acceptance - The offer was accepted unambiguously.. What are the 4 elements of a valid contract?The basic elements required for the agreement to be a legally enforceable contract are: mutual assent, expressed by a valid offer and acceptance; adequate consideration; capacity; and legality.
Which are the following is a void agreement?An agreement to carry out an illegal act is an example of a void agreement. For example, an agreement between drug dealers and buyers is a void agreement simply because the terms of the contract are illegal. In such a case, neither party can go to court to enforce the contract.
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