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Chapter 4: The Art of Communication Review1.The majority of human messages are communicated bynonverbal communication. 1. Bodylanguage 2. Tonality 3. Spoken word2.Give an example of an open-ended question:What is the name of the physician referring you?3.A safe environment and a feeling of security aresafety needs4.The value we place on ourselves and the need to be respected areEsteem Needs –Recognition/acceptance/status/appreciation5.Avoidance, displacement, projection, and rationalization are examples ofDefensive mechanisms6.A patient who is visually impaired may need help doing what?Communicating using verbaldescriptions/ may need help filling out forms7.Individuals who have an impaired level of understanding –are developmentally isabled, emotionallydisturbed, have suffered a tramatic brain injury or are suffering from senility of alzheimers.Beaware of each patients limitations.8.When dealing with an anxious patientrealize that she or he may need help focusing and assumethat he or she will not be able to remember all the details of the conversation.Speak at a slowerpace and validate the patients concern. / acknowledge the patients feelings of anxiety
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