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Mathematics with Business Applications5th EditionMcGraw-Hill Education 3,755 solutions Six Dimensions: An individual's style should be appropriate to the type of work that he or she is doing richness describes the amount of information a medium can convey Face-to-face verbal communication is the richest medium Communication Media: (most rich to least rich) Tradeoff between cost and richness facial expressions, tone of voice, personal appearance (dress), contact or touch, and various mannerisms Three Categories: leaky behavior- those that we cannot control - people may be more likely to express their true feelings through nonverbal means rather than through verbal means, which are easy to control it provides information about the person's attitudes and emotional or mental state, useful form of feedback, whether a person is lying, cultural differences ( different norms), but facial expressions mean the same managers and associates are frequently burdened with more information than they can process Deal: Know your audience - "me to me to me" -assumes that others share your frame of reference and, in the absence of feedback, that people interpret the message as you intend it Select an Appropriate Communication Medium - When messages are complex and/or important, use of rich media, such as face-to-face communication, should be considered and use several media Regulate Information Flow and Timing - Regulating flow involves discarding information of marginal importance and conveying only significant information Encourage Feedback Related to Understanding -
To ensure that the received message is interpreted as intended, feedback from the recipient is necessary Listen Actively -
People must actively and consciously listen to others in order to be effective communicators What is the first step of the communication process quizlet?The first step in the communication process is the sender encoding the message and selecting the transmission channel.
What is the starting point of the communication process?The communication process begins with the sender and ends with the receiver. The sender is an individual, group, or organization who initiates the communication. This source is initially responsible for the success of the message.
What is required before communication occurs?Communication occurs when a sender expresses an emotion or a feeling, creates an idea, or senses the need to communicate. The communication process is triggered when the sender makes a conscious or an unconscious decision to share the message with another person—the receiver.
What is the most important step in the communication process?Feedback. Feedback is the ultimate aspect of communication process. It refers to the response of the receiver as to the message sent to him/her by the sender. Feedback is necessary to ensure that the message has been effectively encoded, sent, decoded and comprehended.
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