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Terms in this set (82)The second step in managing a project is writing the statement of work False An event unit package is a subdivision of a project False Complex projects are often subdivided into a series of tasks that are typically configured to be not longer than several months in duration False A work breakdown structure is used in project mgmt. but is not used when the critical path method is involved false The fact that organizations are flattening is one of the reasons that project management is important true The gannt chart is an example of a project control chart true Upper level mgmt. must decide between pure, functional, and matrix structures as way to organize projects true A project can be subdivided into which of the following work packages A project starts out as which of the following statement of work What is a work breakdown structure? A definition of the hierarchy of project tasks, subtasks, and work packages In a gannt chart the horizontal axis is usually which of the following? time Which of the following is a graphic project report used in project mgmt.? Cost and performance tracking schedule An advantage of a pure project where self contained teams work full time on a project is which of the following? lines of communication are shortened Some of the advantages of a cuntional project where the project is housed in a functional dividison include which of the following a team member can work on several projects A series of projects organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures? Matrix Project You are looking at a chart that has the terms BCWS, BCWP, and AC indicating lines on the chart. what kind of chart are you looking at? EVM chart PERT is an abbreviation fort which of the following Program evaluation and review technique You have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project and separate poroject managers will be responsible for separate projects. these project managers will report to you. which project mgmt. structure is being used? Matrix Project You have been placed in charge of a large project. shortneed communication lines are required to ensure a quick resolution of problems as they arise. You recognize that the project is going to take a lot of time and require a lot of team pride, motivation, and commitment by all members. which project mgmt. structure should you use? Pure Project A simple project listing of five activities and their respective time estimates are presented below: Using CPM, which activities make up the critical path? A,B,D,E a SIMPLE PROJECT OF FIVE ACTIVITIES, THEIR PREDECESSORS, AND THEIR RESPECTIVE TIME ESTIMATES ARE BELOW. using cpm, WHAT IS THE LATEST FINISH TIME FOR THE LAST ACTIVITIY IN THIS PROJECT? 12 days For an activity in a CPM analysis, the Early start time is 8 and the late start time is 10 which of the following is true? the slack for this activity is 2 For an activity is CPM analysis the early finish time is 20 and the late finish time is 20. Which of the following is true The activity is on the critical path A listing of immediate predecessor activities is important information in a CPM analysis for which of the following reasons? It specifies the relationship in the CPM network of activities You have just performed a CPM analysis and have found that more than one path through the project network has zero slack values. what can you conclude? You have multiple critical paths You know when you have arrived at the optimal solution in using the time cost CPM scheduling model analysis when what happens? You have reached the minimum total cost In CPM analysis it is generally expected that the relationship between activity direct costs and project indirect costs will be which of the following? negatively related In a project analysis using three time estimates with more than one critical path existing, how does the PM decide which variances to use in arriving at the probability of meeting th eproject due date? the PM uses the largest variances in order to understate the jprobability of on-time completion The major goal of critical path analysis is to To determine when each activity in the project should be scheduled Using the assembly-line balancing procedure, which of the following is the requires cycle time in minutes per unity if the daily production time is 480 minutes and the required daily output is 50 units? 9.6 Using the assembly line balancing procedure, which of the following is the required cycle time if the production time in minutes per day is 1440 and the required output per day in units in 2000? 0.72 Using the assembly line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the six tasks that make up the job are 4,6,7,2,6 and 5 minutes, the cycle time is 10 minutes? 3 Which of the following is the theoretical minimum number of workstations if the task times for eight tasks that make up the job are 7,4,7,8,9,4,3 and 6 minutes, and the cycle time is 8 minutes? 6 You have just determined the actual number of workstations that will be used on an assembly line to be 6 using the assembly line balancing procedure. the cycle time of the line is 5 minutes and the sum of all that ttasks required on the line is 25 minutes. which of the following is the correct value for the resulting lines efficiency? 0.833 When balancing an assembly line, which of the following is not a way to reduce the longest task time below the required workstation cycle time? speed up the assembly line transfer mechanism Which of the following is not a step in developing a manufacturing cell layout? Disposing of left over machinery and outsourcing ungrouped processes Which of the following is not considered a major work flow structure? fabrication A difference between project and continouos flow categories of process flow structures is which two of the following? the size and bulk of the product Which of the following is a basic type of process structure? workcenter Which of the following is not a basic type of process structure? product-process matrix Which of the following basic types of process structure is one which equipment or work processes are arranged according to the progressive steps by which the product is made? assembly line Which of the following basic types of process structure is one which similar equipment or functions are grouped together? workcenter The placement of which of the following is not determined by production process organization decisions? Emergency exits According to littles law, which of the following ratios is used to find throuput rate? Inventory/flow time According to littles law, which of the following can be used to estimate work-in-process inventory Throughput rate times flow time A firm fills its customers orders from finished good inventory. it is a: Make to stock firm A firm will work with a customer to design the product, and then make it from purchased materials, parts, and components. this firm is called an engineer to order firm Which of the expressions is littles law all of the above Which of the following is a suggestion for managing queues that is mentioned in the textbook? segment the customers Which of the following is not a suggestion for managing queues presented in the textbook? periodically close the service chanel to temporarily dispense the line Which of the following is a suggestion for managing ques presented in the book? Train your servers to be friendly Which of the following are three major components of a queuing system? the source population and the way customers arrive at the system, the serving systems, and how customers exit the system Which of the following is a suggestion for managing queues that is mentioned in the book? train your servers to be friendly Which of the following is not a suggestion for managing queues? determine an acceptable waiting time for your customers IN essence, a queing system includes several major components. which of the following is not one of them? The queue discipline Which of the following is an example of a finite population in a queuing system? the departmental faculty in line at the copy machine whi9ch of the following is not a queue discipline discussed in the textbook? last in, first out which of the following queue discipline is discussed in the book? emergencies first Buying a ticket for a college game where there are multiple windows to buy the ticket at features which type of queuing system? multichannel, single phase Buying food at a large store with multiple checkout counters is which queing system? Mulichannel, single phase Getting an autograph from a famous person might involve standing which type of queuing line structure? single channel, single phase In a college registration process, several department heads have to approve an individual students semester course load. what is the queuing system? single channel, multiphase Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of que multichannel, single phase A roller coaster ride in an amusment park employs which type of queuing system? single channel, single phase Machine breakdown and repair in twelve machine factory have one repair mechanic would develop which type of queuing system? multichannel, single phase Assume the service rate for a queue in a truck loading operation is 2 trucks per hour. Using the infinite queuing notion for the models presented in the textbook, which of the following is the average service time? 0.5 hours For an infinite queuing situation, if the arrival rate for loading trucks is 5 trucks per hour, what is the mean time between arrivals? 0.2 hours A company is concerned about the number of customer that have to wait for service in their customer service department. assum the rate at which customers arrive is 12 per hour. none of these Which of the following is a characteristic that can be used to guide the design of service systems? services cannot be inventoried which of the following referes to physical presence of the customer is a service system? Customer contact Which of the following are alternative possible service encounters include in the service system design matrix? Mail contact which of the following is an alternative possible service encounter included in the service system design matrix? internet In the service system design matrix, a face-to-face total customization service encounter is expected to have which of the following? low production efficiency In the service system design matrix a mail contact service encounter is expected to have which of the following? low sales opportunity In the service system design matrix a face to face lose specs service encounter is expected to have which of the following? low production efficiency In the service system design matrix an internet and on site technology service encounter is expected to have which of the following high production efficiency There are many applications of poka yokes in service organizations. which of the following is one of the three-T's used to classify poka-yokes Task There are many applications of poka-yokes in a service organiztions, which of the following is one of the the 3 ts? Treatment Which of the following is considered a high contact service operation? physician practice 74 a the service blueprint makes a distinction between High and low customer contact aspects of the service
74 b the "line of visibility" is a feature of the service blueprint 74 c Every service has a service package which is defined as a bundle of goods and services provided in some environment. the service package consists of five features. which of the following is not one of these features? Facilitating services Sets with similar termsPOM 266 terms nolan_miles2 Supply Chain MGT Exam 252 terms bh821374 Supply Chain Exam 270 terms kathermes7 Opperation Management Exam 284 terms ericalee123 Sets found in the same folderMGT 350068 terms courtneymast ch 1024 terms mercedesmock BADM 375 Final Exam37 terms kelly_shine39 Chapter 1468 terms C10OLSON Other sets by this creator3 OBM 10-13375 terms Andrew_Gardner17 Marketing Final Exam80 terms Andrew_Gardner17 Principles of Marketing Exam 2(Sanvick)149 terms Andrew_Gardner17 Marketing Exam 2122 terms Andrew_Gardner17 Verified questions
ADVANCED MATH (a) Find the form of all positive integers $n$ satisfying $\tau(n)=10 .$ What is the smallest positive integer for which this is true? (b) Show that there are no positive integers $n$ satisfying $\sigma(n)=10$ . Verified answer ADVANCED MATH Prove the following: Theorem. Let $G=G_{1} * G_{1}$ where $G_{1}$ and $G_{2}$ are cyclic of orders m and n, respectively. Then m and n uniquely determined by G. Proof. (a) Show G/[G, G] has order mn. (b) Determine the largest integer k such that G has an element of order k. (c) Prove the theorem. Verified answer
ADVANCED MATH Let A be a closed subspace of X. Show that if X is Lindelöf, then A is Lindelöf. Show by example that if X has a countable dense subset, A need not have a countable dense subset. Verified answer ADVANCED MATH The product of a number and seven is equal to two more than the number Verified answer Recommended textbook solutions
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What is the term that refers to a process where customers wait in line for service?The waiting line or queue management is a critical part of service industry. It deals with issue of treatment of customers in sense reduce wait time and improvement of service. Queue management deals with cases where the customer arrival is random; therefore, service rendered to them is also random.
What is the term used to describe product attributes that attract certain customers and can be used to form the competitive position of a firm?Value Proposition – A company must clearly identify the features or services that make it attractive to customers. It must offer real value in order to generate interest.
What term is used to describe the combined processes a firm uses to add value to what it sells?The term value chain refers to the process in which businesses receive raw materials, add value to them through production, manufacturing, and other processes to create a finished product, and then sell the finished product to consumers.
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What is the term used for the bundle of goods and services that are provided in some environment by every service operation quizlet?
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