Constructive and destructive conflict are distinguished from each other in which of the following ways? Show
b. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict c. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility d. both a and b Constructive and destructive anger can be distinguished from each other by the
b. flexibility of the anger c. duration of the anger d. both a and c Which of the following is not a characteristic of conflict?
b. independent parties c. perceived incompatible goals d. perceived interference for outside parties Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?
b. be asymmetrical c. probe d. all of the above You have continued conflict with your significant other, but you hide it from your friends. This speaks to which dichotomy
b. inclusion/exclusion c. revelation/concealment d. connection/autonomy The process of forgiveness includes which stages?
b. hurting from the wrong done to us c. forgetting what was done to us d. both a and b Which of the following can be validly concluded from research on intercultural conflict management?
b. the key to effective intercultural conflict management is flexible use of conflict management styles c. disagreement should be discouraged when communicating with individuals from diverse cultures d. both a and b Conflict is
b. sometimes constructive c. a destructive force in relationships if continually avoided d. all of the above Which of the following is a tactic of avoiding conflict?
b. stonewalling c. autonomy d. compromising You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called
b. confrontation c. expanding the pie d. smoothing Printer friendly version Cdc-pdf[2 pages] Doctors, nurses, physician assistants, and office staff all play a key role in establishing and maintaining a practice-wide commitment to communicating effectively about vaccines and maintaining high vaccination rates. You can all answer parents’ questions, provide educational materials, and ensure that families make and keep vaccine appointments. Parents consider their child’s healthcare professionals to be their most trusted source of information when it comes to vaccines. This is true even for parents who are vaccine-hesitant or who have considered delaying one or more vaccines. Therefore, you have a critical role in helping parents choose vaccines for their child. With all you do, you may feel that long vaccine conversations are stressful when you also need to check physical and cognitive milestones and have a full schedule of patients. Because of this, we designed this resource to guide you with conversational techniques and resources for discussing vaccines with parents. Assume Parents Will VaccinateState which vaccines the child needs to receive.When discussing vaccines for children, it is best to remember most parents are planning to accept vaccines and to introduce the topic with that in mind. State the child will receive vaccines as though you presume that parents are ready to accept recommended vaccines for their child during that visit. For example: Instead of saying “What do you want to do about shots?,” say “Your child needs three shots today.” A research study looking at health care professionals (HCPs) and parents’ interactions during vaccine visits showed that parents were more likely to express concerns when providers used language that asked parents about their vaccination plans. In this study, the presumptive approach resulted in significantly more parents accepting vaccines for their child, especially at first-time visits1. However, if parents still hesitate or express concerns, move to the next step and give your strong recommendation. Give Your Strong RecommendationIf parents express concerns, then share your strong vaccine recommendation.Although parents frequently consult family members, friends, and webpages for information on vaccines, parents consistently rank their child’s doctor as their most trusted source for vaccine information. With this unique position, your strong recommendation is
critical for vaccine acceptance. “I strongly recommend your child get these vaccines today….” “…These
shots are very important to protect him from serious diseases.” Listen to and Respond to Parents’ QuestionsSeek to understand parents’ concerns and provide requested information.Although research shows most parents in the U.S. support vaccines, you will encounter parents with questions. If a parent has concerns, resists following the recommended vaccine schedule, or questions your strong recommendation, this doesn’t necessarily mean they won’t accept vaccines. Sometimes parents simply want your answers to their questions. Your willingness to listen to their concerns will play a major role in building trust in you and your recommendation. When listening, seek to understand the concerns behind parents’ questions before responding with information the parent may not be asking about. If you encounter questions you do not know the answer to, or information from sources you are unfamiliar with, it is best to acknowledge the parent’s concerns and share what you do know. Offer to review the information they have found and, if necessary, schedule another appointment to discuss it further. What If Parents Refuse to Vaccinate?If parents decline immunizations after your strong recommendation and conversation, use the following strategies:
Wrapping Up the ConversationRemember that success comes in many forms. It may mean that parents accept all vaccines when you recommend them, or that they schedule some vaccines for another day. For very vaccine-hesitant parents, success may simply mean agreeing to leave the door open for future conversations. Work with parents to agree on at least one action, such as:
If a parent declines vaccines once, it does not guarantee they always will. Continue to remind parents about the importance of keeping their child up to date on vaccines during future visits and work with them to get their child caught up if they fall behind. 1Opel, D. J., MD, MPH. (2015). The Influence of Provider Communication Behaviors on Parental Vaccine Acceptance and Visit Experience. The American Journal of Public Health, 105(10), 1998-2004. What is the most important communication skill for building effective patient relations?Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is: listening actively.
What is the most important reason to improve the communication skills of health care professionals?Effective communication — both intrahospital and interhospital — is important for health care providers to protect their patients, save on costs, and increase day-to-day operating efficiency. Meanwhile, patients benefit from increased access to their medical histories, which reduces chances of medical errors.
Which is the most important professional goal for health care workers when interacting with patients?Which is the most appropriate professional goal for health care workers when interacting with patients? Give care without making any errors.
Which of the following is the best way to master the new information you are learning in class quizlet?Which of the following is the best way to master new information you are learning in class? Ask yourself how you can use it on the job.
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