What component will typically store the instances of all organizational configuration items Quizlet

The processes, systems and functions to package, build, test and deploy a release into live use, establish the service specified in the Service Design Package and formally hand over the service to Service Operations, as well as all Cis required to implement a release, e.g. physical assets such as server/network, virtual assets such as a virtual network or virtual storage, applications and software, training for users and IT staff, and services, including all related contracts and agreements.

Plan and coordinate the resources to ensure that the requirements of Service Strategy, encoded in Service Design are effectively realized in Service Operation
- Coordinate activities acros projects, suppliers and service teams where required
- Establish new or changed services into supported environments within predicted cost, quality and time estimates
- Establish management information systems, tools, technology, service management processes, measurement methods and support operations
- Provide clear and comprehensive plans for business change projects
- Identify, manage and control risks, and ensure issues, risks and deviations are reported appropriate stakeholders.
- Monitor and improve the lifecycle

To control the lifecycle of all changes, enabling beneficial changes to be made with minimum disruption to IT services. Also, ensuring that changes are done in a controlled manner, and ensuring changes must be recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented and reviewed.

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During Discovery, if duplicate CIs are discovered in the CMDB, which of the following is true?
A. The oldest CI, based on Creation Date, is updated
B. The oldest CI, based on Last Updated, is updated
C. The newest CI, based on Creation Date, is updated
D. The newest CI, based on Last Updated, is updated

If the following property, glide.identification_engine.skip_duplicates.threshold, is set to 4, which of the following is true? Choose all that apply.
A. During discovery, if the IRE finds 4 duplicate CIs, the oldest CI is updated
B. During discovery, if the IRE finds 5 duplicate CIs, the oldest CI is updated
C. During discovery, if the IRE finds 5 duplicate CIs, no CI is updated
D. During discovery, if the IRE finds 4 duplicate CIs, no CI is updated

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- identify, control, record, report, audit verify service assets, configuration items versions, baselines, constituent components, attributes, relationships

- Account for, manage, protect integrity of service assets (SA) and CIs --> also of customers through the service lifecycle - ensure that only authorized components are used
- ensure that only authorized changes are made

Hardware, Software, Documentation

- Attributes:
name, category, type, version number, owner, license, relationships, Problem numbers,
- generally structured within a Configuration Tree

definitions for ITIL - SOA exam

Terms in this set (480)

A set of tools and databases that are used to manage an IT Service Provider's Configuration Data. The CMS also includes information about Incidents, Problems, Known Errors, Changes and Releases; and it may contain data about employees, Suppliers, locations, Business Units, Customers and Users. The CMS includes tools for collecting, storing, managing, updating, and presenting data about all Configuration Items and their Relationships. The CMS is maintained by Configuration Management and is used by all IT Service Management Processes. See also Configuration Management Database, Service Knowledge Management System.

The various stages in the life of an IT Service, Configuration Item, Incident, Problem, Change etc. The Lifecycle defines the Categories for Status and the Status transitions that are permitted. The Lifecycle of an Application includes Requirements, Design, Build, Deploy, Operate, Optimize. The Expanded Incident Lifecycle includes Detect, Respond, Diagnose, Repair, Recover, Restore. The Lifecycle of a Sewer may include: Ordered, received, ln Test, Live, disposed, etc.

All people who have an interest in an organization, project, IT service, etc. Stakeholders may be interested in the activities, targets, resources ordeliverables. Stakeholders may include customers, partners, employees, shareholders, owners, etc.

Sets with similar terms

What component will typically store the instance of all organizational configuration items?

What is a configuration item in configuration management?

What is configuration management database CMDB )? Quizlet?

Which type of tool is used for configuration management?