 Show [Type text] Page 1 Operations Management Quality Management and SPC Questions 1. Use the dimensions of quality to describe typical characteristics of these products and services: a. A television set. b. A restaurant meal (product). c. A restaurant meal (service). On/off, sound, color, and picture Remote control, inset picture, and stereo sound Conforms to design specifications for size, pixels, etc. Infrequency of breakdowns and repair work Useful life in terms of time and use UL approved and high Consumer Reports rating Handling of complaints, requests for information, and repair work (cost, time, reliability, courtesy, and trust) Quality of each set does not vary Restaurant Meal (Product) Taste, smell, color, arrangement of food, cleanliness, and tableware Specialties of the house: wines, cocktails, desserts, etc. Meets or exceeds customer expectations Meals are consistently delicious and cooked properly Meal ingredients maintain freshness and flavor Appearance of meal leads customers to believe food is good Complaints handled quickly Quality of each meal does not vary Restaurant Meal (Service) Easy entry into facility and available hours meet customer needs Servers take and serve orders dependably, consistently, and accurately Servers are able to handle special meal and drink requests and to take care of problems quickly Meals are cooked and served quickly Servers are knowledgeable about all menu items Servers and managers treat customers with respect Facility is clean, equipment is in good working order, and servers are dressed properly and have good hygiene The restaurant consistently serves good food The restaurant consistently meets or exceeds customer expectations What are the dimensions of a TV quality set?The current study identified seven service quality dimensions in pay TV setting. These dimensions are tangibles, reliability, content quality, customer service, price, convenience and interactivity.
What are the dimensions of products quality?The eight product quality dimensions are: performance, features, reliability, conformance, durability, serviceability, aesthetics and perceived quality.
What are the dimensions of product quality explain with suitable example?The eight dimensions are performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived quality.
What are the five dimensions of product quality?The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
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Use the dimensions of product quality to describe the typical characteristics of a television set.
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