August 2021 This document was prepared by the NACNS Telehealth Workgroup of the NACNS Professional Development Committee. It was approved by the NACNS Board of Directors, September 2021. Telehealth Workgroups Members: Suzanne L. Purvis, DNP, APRN, GCNS-BC, FCNS, Chair; Jennifer K. Peterson, PhD, APRN-CNS, CCNS, FAHA; Download Paper Introduction Background History Current Trends Telehealth Challenges For CNS providers utilizing telehealth, challenges may occur in establishing authentic, caring relationships with patients, because interaction is limited to an audio and video presence on a screen.21,22 Non-verbal indicators may be more challenging to identify in online interactions, potentially clouding provider and patient interpretations of the communication. CNS providers need to possess high-level skills in critical thinking and communication to compensate for the lack of physical connection during telehealth visits.23 Regulatory barriers also exist for providers, as the rules defining and regulating telehealth and APRN practice vary from state to state and by organizations. Reimbursement for telehealth services also varies across states and may be linked to demonstrated telehealth expertise.12,22,24 Telehealth
Competency Unfortunately, most nurses are insufficiently trained to use telehealth technology to its full potential.14 In healthcare settings, training interdisciplinary staff and implementing telehealth, like other new ventures, often becomes the unit-based or population-focused CNS’s responsibility. The COVID-19 pandemic is an example of a situation that required rapid-cycle performance change to provide resources and training for staff to integrate telehealth technology into clinical practice. Despite the recent surge in telehealth interest and usage, there is a deep gap in the literature regarding telehealth competency and the role of the CNS. Role of the CNS CNS Areas of Expertise The CNS’s acumen of evidence-based practice, needs assessments, and adult learning principles are essential to assess the educational needs of patients and healthcare providers regarding telehealth. As a result, the CNS designs appropriate educational interventions to facilitate telehealth competency and effective incorporation of telehealth into clinical settings. CNSs lead evaluation of patient and systems outcomes associated with telehealth, such as healthcare cost, reduction in hospital admission or emergency department utilization, improvements in health markers such as glycated hemoglobin, or patient satisfaction. Additionally, the CNS is proficient in leading performance improvement outcome initiatives. The CNS Role CNS educational preparation and clinical experience contribute to establishing both the clinical appropriateness and effectiveness of specific telehealth programs in different healthcare settings and within varied patient populations. Telehealth competencies aligned with current CNS competencies or added as additional competencies maintain the clinical relevance and quality of CNS graduate programs and clinical practice sites. Telehealth may be integrated into CNS graduate programs in each of the spheres of CNS impact through clinical experiences with a preceptor experienced in telehealth, simulation clinical experiences, or didactic course content through learning objectives. As an expert, the CNS is at the forefront of determining telehealth’s evolving future direction. CNS competencies for telehealth fall under each of the three spheres of CNS impact described as follows. Patient Direct Care Sphere of Impact Diversity, Equity, and Inclusion in Telehealth The CNS proactively evaluates and addresses noted disparities in access to telehealth. According to Pew Research35 data, in 2019 93% of Americans used Internet services, and 77% used broadband Internet in the home. Those who live in rural areas and those with lower income and education levels were less likely to have broadband services in their homes. Additionally, racial/ethnic minorities had lower adoption and use of broadband Internet services (White 80%, Back 71%, Hispanic 65%).35 The CNS screens all patients prior to the initial and ongoing encounters regarding capabilities for and potential barriers to accessing, using, and engaging in the telehealth encounter. Telehealth strategies include audio or video conferencing, video visits, and Internet patient education materials.34 Patient portals are platforms organizations use to communicate with patients and engage them in their care. However, vulnerable populations with access inequities are less likely to use patient portals because of limited access or limited digital literacy.34 The CNS promotes collaboration and coordination of care centered on identifying patient needs via telehealth. Communication between the patient and the CNS improves with integrating human factors related to telehealth, such as projecting empathy and incorporating social determinants of health.36,37 Additionally, the CNS ensures that adequate language interpreters or technology is available to facilitate successful encounters for those with language barriers. Engaging the Patient in Telehealth The CNS applies measures to enhance the patient’s self-confidence and self-assurance in the use of telehealth technology. Embracing the importance of telehealth positions the CNS to promote an increase in patients’ self-awareness, empowers them to manage their chronic conditions, and engages them in their health promotion, thus positively affecting patient/family-centered care.28,36,37,39 CNS interventions to mitigate barriers to digital use and resources include creating and implementing patient education and training opportunities to teach content related to a specific digital delivery. For example, the development of basic instructions and fact sheets related to video conferencing would provide information to the patient and family upfront, to ensure that access is available before the first encounter. If the use of a video-type telehealth strategy is impossible or not available, the CNS identifies other methods to provide services, such as phone conferencing or the need for a face-to-face encounter.34 Identifying Resources for Telehealth Lastly, the CNS can collaborate with local organizations and community-based organizations to develop training for those patients and families with limited digital service access, skills, and resources. The CNS takes the lead as the facilitator to create and implement community-wide programs to help participants increase their ability to navigate digital devices and telehealth modalities. These programs would provide information resources that can offer low-cost or free digital devices such as laptops or computers.34 Nurses and Nursing Practice Sphere of Impact CNS as Coach and Educator Healthcare Organizations and Systems Sphere of Impact Organizational Impact CNSs lead staff development related to telehealth equipment, as well as product evaluation. Another important CNS organizational impact is the development and implementation of evidence-based policies, procedures, and protocols to guide telehealth practice. Regulatory
Impact Current Response to the COVID-19 Pandemic It is important for CNSs to continue to advocate for policy changes at local, state, and federal levels post-pandemic. Nouri and colleagues34 recommend that providers advocate to expand access to broadband services, fund equipment purchases, develop a digital infrastructure, and ensure reimbursement parity for telehealth visits. CNSs working with organizational leadership can develop organizational policies and collaborate with community practitioners to affect these solutions. Given telehealth regulatory challenges, individual CNSs can partner with NACNS to influence current legislation to provide flexibility in administering telehealth services and for all CNSs to practice to the fullest extent of their academic preparation. Identified Gaps and Recommendations The primary gap in telehealth integration into CNS preparation and practice is education and preparation specific to telehealth. Telehealth competency needs to be developed utilizing both didactic and simulation modalities, and incorporated into graduate nursing education CNS programs. Telehealth education for the practicing CNS could be offered through existing continuing education opportunities including national organizations, colleges, or healthcare organizations. Microcredentials are another attractive option to demonstrate telehealth competency. Content should include use of equipment and platforms, patient selection, implementation strategies, telehealth training development for nurses and other healthcare providers, telehealth program development, outcome metrics, patient safety and confidentiality, and regulatory requirements. It is imperative to address diversity, equity, and inclusion as these concepts relate to telehealth to ensure that telehealth technology mitigates, rather than contributes to, health inequities. A second major gap is the lack of published evidence reporting the role and outcomes of the CNS in developing, leading, and evaluating telehealth programs. In addition, the dissemination gap also includes the effects of telehealth on outcomes specific to patients and families, nurses and nursing practice, and healthcare systems. CNS competencies need to be timely and relevant as clinical practice evolves, so it is vital to re-evaluate NACNS competencies regularly. Many of the existing NACNS competencies are relevant to telehealth.30 However, we recommend adding specific telehealth competencies to the NACNS Competencies for CNS practice at the next competency revision opportunity. In conclusion, telehealth can revolutionize healthcare delivery and improve patient outcomes; the CNS as an advanced practice nursing leader has an exceptional opportunity and appropriate skills to lead this change. References
What are the two overarching types of telehealth technologies quizlet?Synchronous and asynchronous are the two overarching types of telehealth technologies.
What factors should be considered when establishing a telehealth link?Infrastructure, cost, and equipment are all factors that should be considered when establishing a telehealth link.
What are the pros and cons of telehealth?Top pros and cons of telehealth. Pro: Telehealth minimizes the spread of infectious diseases.. Con: It's impossible to conduct a physical exam virtually.. Pro: Telehealth is convenient.. Con: Regulations can be confusing.. Pro: Telehealth can reduce unnecessary ER visits.. What are the barriers to telehealth?10 biggest barriers to telehealth, as told by physicians. Rollback of COVID-19 waivers, coverage and payment policies (77 percent). Lack of insurer coverage of telehealth services (76 percent). Low or no reimbursement (64 percent). Technology challenges for my patient population (54 percent). |