The address list cannot be displayed the connection to Microsoft Exchange is unavailable

by Milan Stanojevic

Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more

Published on October 15, 2019

The address list cannot be displayed the connection to Microsoft Exchange is unavailable

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Microsoft Outlook is one of the most popular email clients out there. However, we all are aware of the many issues of Outlook.

Of these issues, the error message “The address list cannot be displayed” is one of the most annoying. Many users encountered this problem especially on Office 365 and Outlook 2016.

Fortunately, you can fix this issue in no time. Read this article to learn what to do to recover your address list.

How can I recover my address list in Outlook?

1. Re-add your contacts

  1. Go to Account settings.
  2. Select the Address book tab.
  3. Click on Change.
  4. Highlight ‘Contacts: *** Email address is removed for privacy ***’.
  5. Click on remove address book.
  6. Add your contacts again.
  7. Restart Outlook.

Re-adding your contacts can be tedious work if your address list was large. Also, you might lose several email addresses.


Can’t exchange accounts on Outlook? Don’t panic! Check out our guide to solve the problem!


2. Set an Autodiscover subkey to 0

The issue might appear if the ExcludeHttpsAutoDiscoverDomain value under an Autodiscover subkey is set to 1. Change the value to 0 for the following subkey:

  • HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookAutoDiscover

After you changed the value, restart Outlook.

You can change the registry value with the Windows Registry Editor. Alternatively, you can choose a third-party registry editor.

Conclusion

Not seeing the address list is a major issue in Outlook. However, you can fix this problem with one of our solutions. Also, keep in mind to update Microsoft Office to avoid the error message “The address list cannot be displayed”.

It is worth mentioning that Microsoft solves errors such as these by releasing patches. So, keep an eye for future updates.

Moreover, to avoid losing important email addresses, we recommend one of these tools to organize your address list.

Did you find our solutions helpful? Let us know in the comments section below!

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The address list cannot be displayed the connection to Microsoft Exchange is unavailable
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The address list cannot be displayed the connection to Microsoft Exchange is unavailable

Newsletter

How do I fix Microsoft Exchange Connection unavailable?

Manually update an existing profile.
In Control Panel, open the Mail item..
Select Show Profiles..
Select your profile, and then click Properties..
Select E-mail Accounts..
Select Microsoft Exchange (send from this account by default) account > Change..

How do you fix the connection to Microsoft Exchange is unavailable Outlook must be online or connected to complete this action?

To fix The connection to Microsoft Exchange is unavailable error on your PC, try the following suggestions:.
Edit registry..
Update your Outlook profile..
Create a new Outlook profile..
Delete your Outlook profile..
Use flushdns command..
Restart Microsoft Exchange services..
Disable your antivirus..

Why is my Microsoft Exchange Server Unavailable?

Users reported that you can fix The connection to Microsoft Exchange is unavailable error simply by creating a new Outlook profile. To do that, you need to follow these simple steps: Go to Control Panel and select Mail. Click on Show Profiles and then click on Add.

Why is my Outlook not connecting to the Exchange Server?

Ensure Outlook is online This is important because, in the offline mode, Outlook can't connect to the Microsoft Exchange servers, and thus, will throw the “Outlook cannot connect to server” error. To fix this: Go to the Send/Receive tab in Outlook. Look for an option called “Work Offline” and click it.