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N/C on the charge slips means ________. True Patient education often begins when the patient calls for an appointment. patients can pay all copayments at once All the following are TRUE regarding copayments, EXCEPT ________. patients can pay all copayments at once patients must pay at the time of service payments can be made with cash, a credit copayments cannot be billed False Receptionists and other administrative personnel always wear scrubs. "It's not my fault" Which statement would NOT be helpful to say to an angry patient? "I'm sorry there's a problem." "Let's see how we can solve it." "Let's find a quiet office where we can "It's not my fault." assignment of benefits A(n) ________ authorizes the insurance company to send payments directly to the physician. superbill encounter form assignment of benefits charge slip True Strong perfume should not be worn at work as it could trigger some patients' allergies. True False 36 At least one portion of the reception desk should be no more than ________ inches high so that it is accessible to those in
wheelchairs. 26 30 36 All of these Which of the following could be available in the reception area? Health brochures Patient education information All of these False Medical suppliers and pharmaceutical representatives must always take precedence over patients at the office. True False Periodically It is good practice for a receptionist to check on patients who are waiting in the reception area ________. every few minutes only if the patients are complaining periodically after an hour attempt to calm the patient If a patient becomes angry or starts speaking in a loud voice, the medical assistant should ________. call the police immediately keep his or her voice louder than the attempt to calm the patient call the physician immediately performing a urinalysis All of the following are duties of a medical receptionist, EXCEPT ________. performing a urinalysis keeping the reception area clean helping new patients fill out new preparing bank deposits False Allow at least 60 minutes at the end of the day to close the office. True False True An important but sometimes overlooked role of the medical assistant is taking care of the reception area. True False False If the patient has been to the medical office before, escorting them to an examination room for their appointment is unnecessary. True False receptionist The ________ is the first person a patient will see upon entering the office. physician nurse janitor receptionist steel toe A receptionist's shoes must be all the following, EXCEPT ________. steel toe closed toe skid resistant clean all of these Which of the following tasks should a receptionist be able to perform? Understand the needs of others. Handle telephone emergencies. Protect confidentiality. All of these explain that you are unsure but you will find out When a patient asks a question that is beyond your scope and training, you should ________. guess at an answer give advice to the best of your ability explain that you are unsure but you will None of these all of these
Receptionists must ________. have numeric skills pay close attention to detail be good spellers All of these touching the patient Which of the following is NOT something that will help a receptionist make a good first impression? Looking patients in the eye Smiling Touching the patient Speaking clearly
two The physician should be informed if a patient fails to keep ________ or more appointments. one two three four preparing an injection Which of the following is NOT the responsibility of a medical receptionist? Closing the office Documenting patient no-shows Preparing an injection Scheduling return appointments weekly bathing Basic hygiene includes all of the following, EXCEPT ________. using a mild deodorant good oral care weekly bathing clean clothing True Collating is filing all information and test results for a patient into that patient's medical record, and then sorting and organizing charts in the order in which the patients will be seen. True False False In general, a 1-hour wait is accepted by most patients. True False chart A patient's medical record, or ________, will contain information such as laboratory reports, radiology reports, and reports from consulting physicians. chart file paperwork folder All of these A list of daily appointments on an automated system is accessible to ________. each physician all individuals in the back office medical assistants All of these Monday The records of patients scheduled for Tuesday should be pulled and collated on ________. Monday Tuesday Wednesday Thursday HIPAA Individual healthcare providers must ensure that any computerized product purchased for the medical practice addresses ________ compliance issues. HIIPA HIPPA HIPAA HPPA archived Appointment files are ________ by placing the appointment books or backup disks in a storage container or facility and keeping them for several years as backup documentation. stored maintained archived managed numbness after a cast application Which condition should the assistant consider an emergency? Numbness after a cast application Unusually heavy vaginal bleeding Pain when urinating All of these True Some offices have the patient complete a self-addressed postcard that is used in an appointment reminder for a system known as a tickler file. True False matrix The medical assistant should note all unavailable times on the schedule, a process known as forming a ________. matrix appointment grid time sheet plan triage ________ is the process of sorting or grouping patients according to the seriousness of their conditions. Filtering Discrimination Assessing Triage time patterns Using ________ is similar to matrixing off time within the schedule for catch-up time or unscheduled appointments. time patterns nonscheduled times catch-up time time shifts open When patients arrive without appointments and are generally seen in the order of arrival, the medical office is using the ________ hours scheduling method. flexible closed open streaming
write (CX) on the appointment sheet When documenting a cancellation in a manual system, the receptionist should ________. check off the cancellation box write (CX) on the appointment sheet add a note next to the original entry circle the cancelled appointment with red obtain preauthorization from the patient's insurance company When scheduling an inpatient surgical procedure, the assistant must ________. categorize the procedure under urgent obtain preauthorization from the patient's provide written instructions to the patient relay the surgery information to the 15 The time estimated to allot for a school physical would be ________ minutes. 5 10 15 60 acute conditions ________ are illnesses or injuries that patients suddenly experience that require treatment but may not be life-threatening. Sudden injuries Intermediate conditions Acute conditions Minor injuries personal identification number To protect the patient's identity and verify that the caller is the patient, some offices require a ________ to ensure security. personal identification number call back from the patient voice recognition system video call using a webcam save time by not explaining if an alternate appointment time must be given All of the following are professional guidelines for communicating with a patient when scheduling an appointment EXCEPT ________. use the patient's name on the telephone save time by not explaining if an alternate determine patient identity when speaking inform the patient of office policies for arrange for an ambulance When a caller is experiencing an emergency and is unable to call EMS, the medical assistant should ________. alert the doctor arrange for an ambulance call the next of kin transfer the patient to 911 busy Modified wave scheduling works best for ________ offices that tend to have many appointments of approximately the same length. small highly organized busy heavily staffed wave The purpose of ________ scheduling is to begin and end each hour on time. day wave time clock Minimal staff training requirements Which of the following is NOT an advantage of computerized appointment systems? Automated patient reminders Auditing of records and changes Quick access to patient appointments Minimal staff training requirements grouping procedures Scheduling by ________ involves scheduling patients who require similar procedures and examinations during a particular block of time. specified time modified wave grouping procedures open hours system specified time The drawback to ________ scheduling is that some patients may not provide enough information about their medical problems at the time the appointment is scheduled. open hours system double booking procedure grouping specified time True Building a free time block into the daily office schedule at the same time each day is very important. True False pen All matrixing and scheduling in a manual scheduling system should be done in ________. pen pencil fine-point marker highlighters cycle ________ time is the length of time the average patient spends in the medical office. Cycle Patient Average Rotation
a copy of the surgeon's matrix When a patient is scheduled for an outpatient surgical procedure, all the following are considered required information EXCEPT ________. a copy of the surgeon's matrix estimated length of time for the procedure the physician's current diagnosis preoperative instructions for the patient all of these When arranging a referral appointment, the receptionist should ________. verify that the practice accepts the provide the patient with directions to the record the referral appointment in the All of these overbooking In every medical office, policies and procedures should clearly establish when ________ is appropriate. underbooking overbooking staggered scheduling double grouping False All medical offices use the same method for appointment scheduling. True False the patient has not seen a physician within the practice for more than three years A patient is considered "new" to a practice if ________. the patient has been seen by a different the patient cannot remember ever being a the patient has not seen a physician within the patient has not seen a physician within true A medical assistant may sometimes need to schedule a referral appointment for a patient. True False cascading wave Which of the following is NOT a method of scheduling? Cascading wave Specified time Wave Open hours Which method of appointment scheduling allows the patient to schedule their own appointment?Online scheduling, also known as self-scheduling, allows patients to schedule their own appointments without having to call the office.
What type of scheduling is a system in which all the patients are told to come in at the beginning of the hour in which they are to be seen quizlet?Wave scheduling is a system in which all the patients are told to come in at the beginning of the hour in which they are to be seen.
Which of the following types of scheduling provides built in flexibility to accommodate unforeseen situations such as patients who require more time with the physician?Wave scheduling provides built-in flexibility to accommodate unforeseen situations, such as patients who require more time with the physician, a late-arriving patient, or the patient who fails to keep an appointment (no-show).
What is advance booking medical?Advanced scheduling. booking an appointment several weeks or even months in advance. Underbooking. leaving large, unused gaps in the doctor's schedule; this approach does not make the best use of the doctor's time.
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Is the process of sorting or grouping patients according to the seriousness of their conditions.
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