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What is Quality?Quality can be defined as the ability of a product to meet or exceed customer expectations. As customer expectations are often changing, the definition of quality must also change. In this blog, we will define some of the dimensions that are used to describe what quality means for consumers. The 9 Dimensions of Product QualityCustomer expectations on the quality of a product can be broken down into 9 dimensions. The dimensions of product quality were developed by David A. Garvin as a way to analyze the quality of items. These dimensions are:
Benefits of QualityIt is no surprise that having products of high quality has many benefits for companies as a whole. Some of these benefits include:
Advanced Planning and Scheduling System and QualityThe importance of quality within your manufacturing facility cannot be understated. This is why using an Advanced Planning and Scheduling (APS) System like PlanetTogether APS that can help you improve the quality of your production operations. PlanetTogether APS will allow you to effectively locate bottlenecks in production before they become an issue, reduce lead times, and locate the most advantageous production schedule. This will allow you to identify areas and processes that can be improved so that you can reduce costs of production and increase profits. Visibility is a key component in ensuring quality within your manufacturing operations. As quality assessment is no longer performed only at the latest stage of production, it is important to collect and analyze the product quality data throughout the supply chain. Having an integrated system that allows visibility between multiple departments is a must for modern manufacturing operations. PlanetTogether allows us to provide a quality product to our customers in a timely manner. PlanetTogether’s Advanced Planning and Scheduling (APS) SoftwareAdvanced Planning and Scheduling Softwares have become a must for modern-day manufacturing operations as customer demand for increased product assortment, fast delivery, and downward cost pressures become prevalent. These systems help planners save time while providing greater agility in updating ever-changing priorities, production schedules, and inventory plans. APS Systems can be quickly integrated with an ERP/MRP software to fill the gaps where these systems lack planning and scheduling flexibility, accuracy, and efficiency. With PlanetTogether APS you can:
The implementation of an Advanced Planning and Scheduling (APS) Software will take your manufacturing operations to the next level of production efficiency by taking advantage of the operational data you already possess in your ERP system. APS is a step in the right direction of efficiency and lean manufacturing production enhancement. Try out a free trial or demo! Related About PlanetTogether VideoAPS ResourcesTopics: PlanetTogether, strategic goals, quality Which of the following dimensions that contribute to customer perceptions of quality refers to the willingness of the service?Responsiveness is the willingness to help customers and provide prompt service.
Which of the following product quality dimensions is described as matching with pre established standards?Conformance. A related dimension of quality is conformance, or the degree to which a product's design and operating characteristics match preestablished standards.
Which of the following is included in the five dimensions used by consumers to determine overall service quality?The RATER metrics – reliability, assurance, tangibles, empathy, and responsiveness – are the five service dimensions in which your customers (consciously or not) evaluate your business.
Is the probability of a product's surviving over a specified period of time under stated conditions of use?Reliability – It is the probability of the product surviving over a specified period of time under specified conditions.
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