Employees rarely use social media and personal electronics to complete work tasks.

Companies hiring technical professionals such as engineers, scientists, and programmers are so focused on technical abilities that they rarely list communication skills among the requirements for employment. T/F

According to Chapter 1, most technical communication has six characteristics. One characteristic is that technical communication helps readers solve problems. Which of the following statements does Chapter 1 also make about the characteristics of technical communication?

a.Technical communication reflects an organization's goals and culture.

b.Technical communication strives to both entertain and educate readers.

c.Technical communication is most often aimed at a general audience rather than at a particular audience.

d.Technical communication uses technical vocabulary as often as possible.

Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning. T/F

Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons that it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?

a.It's the right thing to do.

b.If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected.

c.Readers can get hurt if you are dishonest.

d.You and your organization could face serious legal charges if you are dishonest.

Chapter 1 states tht technical communicators use design features to make their documents more effective by increasing readability. Which of the following is an example of a design feature?

white space between paragraphs

According to Chapter 1, in technical communication, graphics help the writer perform five main functions. One function is to make the document more interesting and appealing to readers. Which of the following is another function listed in Chapter 1?

communicate with nonnative speakers

Which of the following is an example of technical communication?

a. a memo or email requesting information or identifying a problem

b. a Web site describing a product

c. a set of instructions introducing and explaining a new process or procedure

d. an oral presentation explaining a new policy to employees

e. all of the above

Most technical documents are produced by professional technical communicators working alone. T/F

Technical communicators are specialists responsible for producing the text of a document while relying on graphic artists, desktop publishers, and Web designers to produce other elements necessary to complete the document. T/F

To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections. T/F

Chapter 2 lists four guidelines governing the fair-use exemption that allows you to use copyrightedmaterial without permission, under certain conditions. One guideline is thenature and purpose of the copyrighted work. What are two of the other guidelines?

a. the amount and substantiality of the portion of the work used

b. whether you intended to cause the copyright holder any harm—financial or otherwise—by using the copyrighted material

c. whether the copyrighted work was published on the Internet, in which case it can be considered to be in the public domain

d. the degree of difficulty you might encounter if you did seek permission to use the copyrighted work

e. the effect of the use on the potential market for the copyrighted work

Chapter 2 states that ethicists such as Manuel Velasquez (2006) argue that whistleblowing is justified if three conditions are satisfied. One condition is that there is strong evidence that the organization is doing something that is hurting or will hurt other parties. What are the other two conditions?

a. The employee has made a serious but unsuccessful attempt to resolve the problem through internal channels.

b. The employee has suffered personal harm as a result of the wrongdoing, such as the loss of a promotion, a substantial decrease in salary, or physical injury.

c. Whistle blowing is reasonably certain to prevent or stop the wrongdoing.

d. The wrongdoing is serious enough to warrant the consequences the whistleblowing will probably have for the employee, his or her family, and any other parties.

e. The wrongdoing involves members of a minority group or affects individuals granted specific rights under the Americans with Disabilities Act.

U.S. companies do not necessarily have the same ethical and legal obligations when they export as when they sell in the United States. T/F

Under the concept of workmade for hire, anything written on the job by an employee being paid by the organization is the property of the organization—provided that the employee agrees after the document is written to surrender his or her copyright. T/F

Chapter 2 lists four ways that you can help to protect your client's or employer's trademark. One is to use the trademark symbol. Which one of the following methods is also listed as a method?

a. Include a prominent warning about the civil and criminal penalties for infringing on the protections afforded by trademark law, similar to the FBI warning about copyright that appears at the beginning of rental movies.

b. Use the plural form (Xeroxes) or the possessive form (Xerox's quality) of the term whenever possible.

c. Distinguish trademarks from other material, perhaps by setting the trademark in a different typeface or using boldface type for emphasis.

d. Consistently use one of the trademark symbols (™ or ®) in references to other trademarked items, whether or not your client or employer owns those trademarks.

e. Use the trademarked item in various grammatical forms, including as an adjective (Xerox® copiers), a noun (Xeroxes®), and a verb (Xerox 500 copies).

According to Chapter 2, saying that a recently fired employee was "offered an alternative career opportunity" would be an example of a(n):

The standard of utility is concerned with:

the positive and negative effects that an action or a policy might have on others

Chapter 2 lists four areas of law relevant to ethical issues in technical communication. One is copyright law. What are two others?

The symbol ® indicates that a word, phrase, or symbol:

has been registered for trademark protection with the U.S. Patent and Trademark Office

In editing and proofreading a document, a writer should NOT:

automatically accept suggestions from the grammar check tool

Chapter 3 describes the writing process as a series of stages, including planning, drafting and:

True/False Even though cultures differ from each other, technical documents tend to be written in a similar way no matter where you go.

Chapter 3 lists seven steps that are often involved in planning for a document, including generating ideas about your topic, analyzing your purpose, and:

devising a schedule and budget

According to Chapter 1, what are two technical documents you will most likely prepare as part of a job search?

a job application letter and a resume

Chapter 3 discusses three questions to ask about your audience during the planning stage of the writing process. One is "Why and how will the reader use your document?" What is another question?

what are your reader's attitudes and expectations

True/False Styles are preformatted designs for different kinds of documents, such as business letters, memos, newsletters, and reports.

One disadvantage of using the styles feature of a word processor is that you cannot create new styles. T/F

If you don't know whether to write too, two, or to, you should NOT use the spell checker to help you decide. T/F

What two categories of workers are largely responsible for creating technical communication?

technical professionals and technical communicators

If a team of writers regularly collaborate to produce technical reports that have identical design specifications, which of the following word-processing tools would be best to use?

Which of the following is NOT one of the five advantages of collaboration mentioned in Chapter 4?

a. Collaboration draws on a greater knowledge base.

b. Collaboration provides a better idea of how the audience will read the document.

c. Collaboration draws on a greater skills base.

d. Collaboration helps acclimate new employees to an organization.

e. Collaboration increases antagonism between coworkers

Which of the following is NOT one of the five aspects of conducting meetings noted in chapter 4?

a. Evaluate your supervisor

b. Set your group's agenda

c. Communicate diplomatically

d. Conduct efficient face-to-face meetings e. Listen effectively

Chapter 4 defines three patterns of collaboration. Which of the following is NOT one of those patterns?

a. collaboration based on the sections of the document

b. collaboration based on job specialty

c. Collaboration based on the stages of the writing process

d. Collaboration based on the biases of the individual group member

Chapter 4 contains examples of three forms that collaborative groups canuse to help ensure that the group's efforts will be successful. Which of the following is NOT one of those forms?

a. group-members evaluation form

b. work-schedule form

c. the supervisor-evaluation form

d. the self-evaluation form

Which of the following situations suggests that a group’s collaborative writing process may produce an inferior document?

a. Group members act as the audience for the document.

b. Group members divide up the workload.

c. The group shares a common goal.

d. The group experiences no conflict

Chapter 4 lists seven important collaborative activities that can be performed through groupware by team members at different locations. Which of the following is NOT one of those activities?

a. distribute announcements

b. carry out asynchronous discussions

c. comment on documents

d. share files

e. share a pizza

A project manager is using a word processor to review an electronic file of a document written by a group member and does not understand the meaning of a term used in the document. Which of the following actions should the writer take?

Use the comment feature to ask “Will the reader understand this term?"

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. According to Chapter 4, what is one other behavior that students from other cultures might exhibit in a collaborative setting?

They would avoid criticizing others

Which of the following is NOT one of the six disadvantages of collaboration mentioned in Chapter 4?

a. can lead to groupthink

b. takes more time than individual writing

c. can reduce collaborators’ motivation to work hard on the document

d. can lead to inequitable workloads

e. can reduce the sense of a business community

f. can yield a disjointed document

g. can lead to interpersonal conflict

Which of the following is NOT one of the three features of word-processing software that are particularly useful in collaboration, according to the text?

a. Highlighting feature

b. Comment feature

c. Delete feature

d. Revision feature

Which of the following mistakes did McDonald's make when it printed take-out bags decorated with flags from around the world?

The bags showed a Saudi flag, which depicts holy scripture from the Koran. The Saudis were offended because these bags would be thrown out.

Chapter 5 suggests that you consider, in addition to education, five other individual characteristics of readers. Which two of the following individual characteristics does the chapter also suggest you consider?

the reader's professional experience and job responsibility

In an electronics manufacturing company, technicians and managers are likely to look for the same types of information in company documents. T/F

According to Chapter 5, once you have analyzed your audience and purpose, you should:

get management's approval

The following passage would be appropriate for a document aimed at a multicultural audience. T/F

The two companies found themselves in the financial equivalent of sudden-death overtime. The first to raise the necessary capital would be the one to survive.

According to Chapter 5, if you think your document will have a number of readers, you should consider writing a variety of documents addressed to different kinds of readers. T/F

Chapter 5 divides audiences into which categories?

Primary, Secondary and Tertiary

Chapter 5 identifies seven categories of cultural variables "on the surface." One category is political. Which of these is NOT a cultural variable?

a. edifying

b. religious

c. social

d. technological

e. economic

In considering your audience's education, you should focus primarily on what type of academic degree that person has earned. T/F

Though many aspects of private life and community life differ from culture to culture, in most developed countries business is conducted more or less in the same way. T/F

A writer at ColdTec Accounting has just completed a draft of an internal report describing a recent drop in enrollment in the company’s training course entitled “Web Linking and Publishing with Microsoft Excel 2007,” offered to new employees. Which of the following titles would be most appropriate for the report?

a. The Changing Needs of New Employees at ColdTec

b. An Analysis of Declining Enrollment in “Web Linking and Publishing with Microsoft Excel 2007”

c. Choosing a Training Class: “Web Linking and Publishing with Microsoft Excel 2007”

d. D. Declining Enrollment in Training Classes Offered at ColdTec

According to Chapter 9, turning paragraphs into _______ has the advantages of forcing you to look at the big picture.

Therefore , furthermore, consequently, and next are all examples of ___________ words.

Chapter 9 lists eight questions you should ask when revising an entire document for coherence. One is "Have you left out anything in turning your _________ into a draft?"

A writer is developing a brochure to educate vacationers interested in taking an “Introduction to Kayaking” course offered by a rafting and kayaking company. Which of the following headings is most likely to appear in the brochure?

a. Ferries, Peel-Outs, and Eddy Turns

b. 1.0 Water

c. How to Perform Z-Drag Extractions of Pinned Boats

d. What Type of Equipment Will I Need to Bring?

According to Chapter 9, you should jot down a working title before you start drafting to give you a sense of direction, then come back to revise it at the end. T/F

According to Chapter 9, using styles to design your headings can help you enhance the coherence of your document. T/F

Long headings may confuse and distract readers; therefore, you should strive to write short headings of no more than three or four words. T/F

If necessary, you should combine two or more ideas into one paragraph to create a paragraph of 75 to 125 words—the ideal paragraph length. T/F

In almost all cases, demonstrative pronouns should serve as adjectives rather than as pronouns; that is, they should be followed by nouns. T/F

A writer who has just started work as a technical communicator in a large government agency has been asked to write a technical report. All of the following activities will help the writer learn the constraints imposed by the agency EXCEPT:

a. asking more experienced co-workers their advice on how to format the report

b. reviewing other technical reports produced by the company

c. finding out the report’s deadline

d. evaluating his or her own ethical standards

Chapter 8 discusses the broader goals of your audience, including security, professional growth, connectedness and:

According to Chapter 8, to craft a persuasive argument, a writer must:

•identify the elements of a persuasive argument

•consider opposing viewpoints

•appeal to emotions responsibly

•decide where to state your claim.

•use the right kinds of                 

Chapter 8 discusses the three elements of an argument. the claim, the evidence, and the:

A

argument appeals to a person’s understanding and experience of how the world works.

An argument against the writer, rather than against the writer’s argument, is known as a(n):

Chapter 8 lists four characteristics that can help you establish an attractive professional persona: cooperativeness, moderation, fair-mindedness, and :

According to Chapter 8, in most cases the best place to state your claim is at the end of the argument because you may alienate your audience if you state it at the beginning. T/F

A post-hoc argument claims that because A preceded B, A must have caused B. T/F

Graphics and design elements are relatively unimportant in communicating persuasively. T/F

A __________ is a second or subsequent line in a list.

"Replace male-gender words with non–gender-specific words" is one of the sex techniques outlined to avoid _______ language.

One of the basic tenets of the people-first approach to referring to people with disabilities is "Don’t refer to people with disabilities as ___________."

The following sentence contains an example of a(n) _______________ modifier. "Employees who seek their supervisor's advice often can improve their performance."

A ________________ is a verb that has been transformed into a noun, as when to install becomes to effect an installation, or to analyze becomes to conduct an analysis.

Chapter 10 offers five guidelines for creating lists. One of them is "Set off each listed item with a number, a letter, or a ___________.

Chapter 10 suggests that the passive voice is generally more appropriate than the active voice when the ________ is clear from the context, as in "Students are required to take both writing courses."

One of the basic tenets of the people-first approach to referring to people with disabilities is "Don’t confuse ___________ with disability"

"Refer to the ____________ first, the disability second" is one of the basic tenets of the people-first approach to referring to people with disabilities.

A ____________ is a polite way of saying something that makes people uncomfortable.

What is an advantage of creating a document collaboratively in a shared workspace rather than working collaboratively on a document via email?

Which of these is a measure of excellence in technical communication?

Which of the following are characteristics of most successful technical documents?

Which of the following is a main characteristic of technical communication?