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The scientific approach to management is sometimes referred to as: Taylorism Time studies approach Principles of management Productivity management
Hierarchy in an organization is necessary for: Communication Decentralization Unity of command CentralizationMotion studies would not be conducive to which of the following jobs: Personal tasks Typing Computer programming Brick layingHuman resources management alignment means: Integrate management and employee performance goals To integrate decisions about people with decisions about the results of anorganization To integrate employees with goals, mission and vision To integrate HR with the culture of the organizationThe Dow Jones Sustainability index looks at competence in which of the following areas? Customer loyalty Technological Employee retention FinancialExamples of measures used in objectives include which of the following? Financial goals Staff morale New product development Stock price
Characteristics of MBO includes which of the following? Systematic and organized approach Used by managers to track their best customers It improves communication by centralizes decision making Aims to improve employee moraleAmong the top motivators driving corporations to engage in CSR include all of the following reasons EXCEPT: Ethical considerations Meeting or exceeding budget Employee motivation Innovation and learningKPMG's 2008 Report on U.S. Firm CSR practices found the top drivers for CSR include which of the following? Transparency and accountability Experience of CEO Innovation and learning Nature of industryObjectives typically include which of the following: Reflect in the strategic plan Be stated in terms of the corporate mission Be clear, concise, and understandable Be related directly to the values of the companyCharacteristics of the approach to setting and managing goals and objectives include which of the following? More is better Measures should be based around the needs of customers, shareholders and other key stakeholders Measures should be linked to the capabilities of each employee. Measures should only include the present to ensure success
Goals are outcome statements that define what an organization is trying to accomplish: Internal Both programmatically and organizationally Organizationally ProgrammaticallyGoals and objectives are difficult to set because: We lay out too many of them with the hope that at least we are covering all the bases They are set by managers without the approval of employees Objectives can proliferate in organizations because new ones are set, while old ones are not discardedThe following is NOT considered a best practice when managing performance evaluations: Determine how best to use the Balanced Scorecard Ensure that all key staff are involved in the development of the performance management processes Plan to modify the performance management system over time Provide additional training for supervisors on how to conduct the mid-year and year-end performance reviewsWhy do employees who participate in planning change efforts tend to have more positive opinions about the change? They have the opportunity to reject the proposed change They will feel a sense of ownership of planned change and are more likely to be on board. They will have the opportunity to know more than others about the change They will be able to convince customers the change was the right thing to doArtifacts reflecting values of an organization include Mission statements An office layout that includes open spaces Executive suites Shared principles
Cultures that emerge within different departments, branches, or geographic locations are called: Subcultures Countercultures Stable cultures Bureaucratic culturesMechanistic structures include which of the following? Structures where communication follows informal channels Structures that are flexible and easy to change Structures that are informal and decentralized. Structures where employees are given specific job descriptions delineating their roles and responsibilitiesDespite potential benefits, the disadvantages of a matrix structure include which of the following? There is potential for interpersonal conflict with team members as well as with leaders Power struggles or turf wars among managers are lessened, taking away an important source of new ideas and innovation. Managers will spend less effort coordinating their work, believing that someone else can pick-up the slack. Role ambiguity or role conflict is very lowWhen leaders motivate employees through inspiration, corporate culture tends to be: A disadvantage of formalization in organization structure is: Flat hierarchy Smaller organization No use for titles Status distinctions tend to be downplayed
Organizational change can take the form of which of the following? Structure, strategy, policies, or culture Change should moderate so as to not disrupt corporate cultural norms.. Change should be planned on quarterly basis and measured for progress Fundamentally, organizational change is a process that involved effective products or servicesIn an organization in which high-level managers make the effort to involve others in decision making and seek opinions of others, corporate culture tends to be: Outcome-oriented and competitive Competitive and performance-oriented People or team-oriented More supportive and people-orientedResearch shows that employees can realize their innovations and make them catch on more quickly if they are: Networked employees Non-networked employees Creative and intelligent None of the aboveThe body of work associated with “how many degrees of separation are you from Kevin Bacon?” refers to which of the following? Direct and indirect ties to everyone in a network Jeffrey Travers and Stanley Milgram's research showing that our professional networks are more effective than our personal networks. Each individual has a potential network of 3,000–10,0000 people Research shows that our professional success has a minimal correlation to the number of people we know.A network of kindred spirits outside your organization who can help you with personal achievement is called: Operational network Tactical network Strategic network
In innovation networks, those who prefer to come up with ideas believe that asking the right questions is more important than having the right answers are called: Researchers Idea generators Experts ProducersA network which indicates who goes to whom to engage in dialogue that helps people solve problems at work is called: Information network Problem-solving network Communication network Social capitalA strategic network involves: Kindred spirits outside your organization who can help you with personal advancement Lateral and vertical ties to stakeholders inside and outside of the firm People you need to accomplish your assigned, routine tasks Coaches and mentorsIn the POLC framework, social networks are a key ingredient in the component: Leading Organizing Planning ControllingA network of people outside your control who will enable you to reach key organizational objectives is called: Operational network Strategic network Personal network Tactical network
Companies with an innovative culture are characterized by all of the following EXCEPT: Flat hierarchy Smaller organization No use for titles Status distinctions tend to be downplayedWhich of the following terms is best described as cultures that emerge within different departments branches or geographic locations within the same organization?A culture that emerges within different departments, branches, or geographic locations is called a subculture.
Which of the following describes a positive organizational culture?Which of the following describes a positive organizational culture? Emphasizes building on employee strengths, rewards more than it punishes, and emphasizes individual vitality and growth.
Which of the following is true regarding an organization's culture?The correct answer is C) A dominant culture expresses the core values shared by most of the organization's members.
Which of the following is the most influential factor in creating an ethical organizational culture?D the mere existence of the program ensures its success. _____________ is (are) part of the culture maintenance phase. Studies indicate that the most influential factor in creating an ethical culture is: A the reward system.
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