Companies that sell goods to consumers online are engaging in transactions quizlet

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traditional
- product info: magazines, flyers
- bus comms: mail, phone calls
- check prod. avail: phone calls, faxes, letters
- order gen: printed forms
- prod acknowledgement: phone calls, faxes
- invoice gen: printed forms

e-commece
- prod info: web sites, online catalogues
- bus comms: e-mail
- check prod avail: e-mail, web sites, extranets
- order gen: e-mail, web sites
- prod acknowledgement: e-mail, web sites, electronic data interchange (EDI)
- invoice gen: web sites

- Responsive design: The users of a government Web site may use smartphones, tablets, or desktops to access the Web site for the needed information. The Web site should provide easy access to the requested information in proper format regardless of the device in use.
- Interactive searchable calendars: The Web site should assist visitors to stay informed with up-to-date and searchable calendars for local events, meetings, and activities. The site should remove outdated activities promptly.
- Search facility: The Web site should provide a search tool that enables visitors to search by keywords and find the needed information anywhere on the site and its related documents.
- Online forms with online payment tools: The Web site should provide online forms that users can access online and pay online, or simply be able to download any needed form. This increases convenience and also reduces the unnecessary paperwork. In addition, it helps the agency to achieve its green goals.
- Consistent design: The Web site should be unique to the community that it serves and provide a consistent look and feel throughout the site
- E-mail alerts: The Web site should offer e-mail alerts related to emergencies and breaking news.
- Intuitive navigations: The Web site should organize its content in a way that users can find the needed information fast by using logical searches.
- ADA compliance. Although it might be challenging, the Web site has to be ADA compliant as required by law.
- User-friendly access: Similar to any other system, a user-focused government Web site should provide easy access to frequently requested information in the header and footer of each page and provide multiple links to frequently asked information.
- The front page: The Web site should utilize the front page as efficiently and effectively as possible. The front page is the most valuable real estate of any Web site and can play a major role in its success. This page is the gate to the system and should provide a quick glance at the latest news, events, and items for community interest.

1. Information sharing—A B2C e-commerce company can use a variety of methods to share information with its customers, such as company Web sites, online catalogs, e-mail, online advertisements, video conferencing, message boards, and newsgroups.
2. Ordering—Customers can use electronic forms or e-mail to order products from a B2C site.
3. Payment—Customers have a variety of payment options, such as credit cards, e-checks, and digital wallet.
4. Fulfillment—Delivering products or services to customers varies, depending on whether physical products (books, videos, CDs) or digital products (software, music, electronic documents) are being delivered. also varies depending on whether the company handles its own fulfillment operations or outsources them. Fulfillment often includes delivery address verification and digital warehousing, which maintains digital products on storage media until they are delivered.
5. Service and support—Service and support are even more important in e-commerce than in traditional commerce, given that e-commerce companies do not have a physical location to help maintain current customers. Because maintaining current customers is less expensive than attracting new customers, e-commerce companies should make an effort to improve customer service and support by using some of the following methods: e-mail confirmations and product updates, online surveys, help desks, and guaranteed secure transactions.
- info sharing
- ordering
- payment
- fulfillment
- service and support
- activities are the same in traditional commerce and probably occur in the same sequence, too. However, each stage has been transformed by Web technologies and the Internet.

A customer uses one channel of a given business to purchase an item, including in-store, on a cell phone, on the company's Web site, social media channels, comparison shopping engines, third-party marketplaces, other companies' Web sites, and so forth.
- These various channels are not connected to one another and different departments and channels do not share any data with each other.
- If a customer orders online and goes to the business location, salespeople will not have access to his or her purchase history.
- n this scenario, channels are in competition with one another, so consumers have to choose one channel and stick to it

automate negotiating processes and enforce contracts between participating businesses.
- Using this model, business partners can send and receive bids, contracts, and other information needed when offering and purchasing products and services.
- This model will become more common with the development of electronic business eXtensible Markup Language (ebXML), a worldwide project working on using XML to standardize the exchange of e-commerce data, including electronic contracts and trading partner agreements.
- Using this model enables customers to submit, via the Internet, electronic documents that previously required hard copies with signatures. The Digital Signature Act of 1999 gives digital signatures the same legal validity as handwritten signatures.
- With ebXML, contracts can be transmitted electronically, and many processes between trading partners can be performed electronically, including inventory status, shipping logistics, purchase orders, reservation systems, and electronic payments. The main advantage of ebXML or XML over HTML is that you can assign data-type definitions to information on a page so Web browsers select only the data requested in a search. This feature makes data transfer easier because not all data is transferred, just the data needed in a particular situation.
- It is particularly useful in m-commerce (mobile commerce) because loading only the necessary data in a browser makes searches more efficient.

refers to money or scrip that is exchanged electronically. It usually involves use of the Internet, other computer networks, and digitally stored value systems. It includes credit cards, debit cards, charge cards, and smart cards.
- smart cards are about the size of a credit card and contains an embedded microprocessor chip for storing important financial and personal information. The chip can be loaded with information and updated periodically.
- E-cash, a secure and convenient alternative to bills and coins, complements credit, debit, and charge cards and adds convenience and control to everyday cash transactions.
- e-check, the electronic version of a paper check, offers security, speed, and convenience for online transactions. Many utility companies offer customers the opportunity to use e-checks to make their payments, and most banks accept e-checks for online bill paying
- Digital wallet, which is available for most handheld devices, offers a secure, convenient, and portable tool for online shopping. They store personal and financial information, such as credit card numbers, passwords, and PINs. Digital wallet can be used for micropayments
- Micropayments are transactions on the Web involving very small amounts of money. They began as a way for advertisers to pay for cost per view or cost per click, which is typically one-tenth of a cent. Such fractional amounts are difficult to handle with traditional currency methods, and electronic micropayments reduce the cost of handling them for financial institutions.
- Apple Pay is a mobile payment service that works based on NFC (near field communication) technology. A customer can use his or her iPhone 6 and above, Apple Watch, or iPad to pay for products and services in online or in brick-and-mortar businesses that accept Apple Pay

companies that leverage social media to better connect with customers and increase sales through the social process, and, as a result, be able to better connect with their customers and sell more products and services.
- share information through many different avenues.
- The most popular is direct social media interaction, such as Facebook posts, Twitter pages, and Instagram. These organizations may also use blogs, videos on YouTube, and their own company Web sites.
- Social media is perceived by many people around the world as authentic. The complaints many customers post are viewed as accurate, even though some of them may in fact have been fabricated.
- leverage the power of online communities.
- There are four key elements for a successful community: members, content, member profiles, and transactions
- The importance of members is probably the most vital element. The more members in a community the better it is.
- The content in these communities is important as well. Organizations need quality content in order to work and grow a community.
- The member profiles capture key information used to attract new members or increase knowledge about the community.
- Finally, there is the transaction element: the more easily a community helps its members engage in a transaction, buy something, or discover information, the more likely it is they will tell others, which will increase membership.

an information system that includes all the components like other information systems (discussed in Module 1) such as hardware, software, people, and procedures that support content sharing among its members or users.
- Three additional components of a SMIS include:
1. Application (app) providers: Social media sites such as Facebook, Twitter, LinkedIn, and Snapchat that create features and functions for the app and make them available for free to their users.
2. User communities: All the people (you and me) that use any of the social media apps.
3. Sponsors: Organizations and businesses that pay money to social media sites to advertise their products and services such as Walmart, Macy's, and Intel. Organizations and businesses could also use social media sites free of charge to promote their products and services and connect with their customers by creating fan pages, publishing FAQs, blogs, podcasts, and so forth.