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. The four phases of a systematic
approach to training are:
a. needs assessment, program design, program implementation, and evaluation.
b. organization analysis, task analysis, person analysis, and performance analysis.
c. needs assessment, person assessment, program implementation, and evaluation.
d. organization assessment, KSA assessment, person assessment, and evaluation.
CHAPTER 7—TRAINING AND DEVELOPMENTTRUE/FALSE1.If employees consistently achieve their productivity objectives, it might be a signal that training isneeded.PTS:1REF:p. 294OBJ:7-2 TYPE: K
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2.Training is oriented towards broadening employees' individual skills for future responsibility.PTS:1REF:p. 292OBJ:7-1 TYPE: K
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3.By far the greatest proportion of training is spent on rank and file employees and their supervisors.PTS:1REF:p. 292OBJ:7-1 TYPE: K
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4.The systems approach to training involves (1) needs assessment, (2) program design, (3) implementa-tion, and (4) evaluation.PTS:1REF:p. 293OBJ:7-1 TYPE: K
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5.The goal of training is to contribute to the organization's overall goals.PTS:1REF:p. 293OBJ:7-1 TYPE: K
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6.Competency assessments have been adopted extensively in the health care industry.PTS:1REF:p. 297OBJ:7-2 TYPE: K
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7.The three different types of training needs assessment are organizational analysis, job knowledge anal-ysis, and person analysis.PTS:1REF:p. 295OBJ:7-2 TYPE: K
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8.Performance appraisals are generally a good mechanism in determining why employees are not meet-ing the firm’s expectations when conducting person analysis.PTS:1REF:p. 299OBJ:7-2 TYPE: K
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9.Organization analysis includes broad forces than impact the effectiveness of employees, such as merg-ers and acquisitions, technological change, and reengineering.PTS:1REF:p. 295OBJ:7-2 TYPE: U
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10.Data such as direct and indirect labor costs, turnover, and unemployment rate provide clues to organi-zations about training needs.PTS:1REF:p. 296OBJ:7-2 TYPE: K
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11.The task analysis portion of organization analysis is shifting from emphasis on a fixed schedule oftasks to a flexible set of competencies needed for performance.