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Connect answers Quiz 1-2
Being a manager can be one of the greatest avenues to a meaningful life, particularly if the manager ____. | is working within a supportive or interesting organizational culture |
One of the reasons Ace Distributors, a local manufacturing company, is considered to be a good place to work is that the managers are expected to encourage and reward their employees for. This policy is an example of managers carrying out the ______ role. | Entrepreneur |
Betty reports to the front desk manager. Betty is responsible for directing the team activities of four cashiers who are responsible for improve service. Betty doesn't have authority, but she provides guidance, instruction, and direction to them. | team leader |
Two of the primary challenges facing managers today are ____. | managing for a competitive advantage and diversity |
The owners of a local restaurant routinely try to develop new menu items and seek better ways of helping their customers; this is an example of ___. | Innovation |
Felix pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Felix is a(n) ____ level manager. | Upper |
The vice president of human resources for a national electronics retailer is meeting with employees of several stores to present info to workers that their stores are closing. This task is part of a_______ role. | Disseminator |
Don works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources. Don is ___. | Managing |
When Dave, a restaurant owner, had his seafood business destroyed by Hurricane Katrina, he believed that he was in control of his own destiny and made a decision to rebuild the company. Dave is an individual with a(n) ____. | internal locus of control |
Because upper management must deal with problems that are ambiguous but that could have far-reaching consequences, ____ skills are particularly important for top managers. | Conceptual |
Rebecca, a department manager, has been dealing with two workers in her department who do not get along. Due to family problems for both employees, they had a loud argument in the break room. Rebecca is meeting with both. Which managerial role? | disturbance handler |
Management scholar Henry Mintzberg found that in their workday, managers ____. | have work that is characterized by fragmentation, brevity, and variety |
One way to think of management is ___. | the art of getting things done through people |
Donna, vice president of finance, and Bob, vice president of human resources, are ____ managers. | Functional |
Josh, a college student, has become very interested in helping his community, so he is volunteering in a neighborhood improvement organization. This type of organization is an example of a(n) ______ organization. | mutual-benefit |
Tom, a restaurant general manager, carefully watches his costs by reusing some items that in the past were immediately thrown away. Tom is an example of a(n) _____ manager. | Efficient |
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees share answers to questions that arise with customers. This allows the sharing of knowledge and information is known as ___. | knowledge management |
The police chief is meeting with some citizens in his community, where he will discuss the police department's positive service delivery. The success of his organization is measured by _____. | its effectiveness, such as decreased crime |
Those who study management will understand how to ___. | relate to their managers and deal with organizations from the outside |
The city fire department offers its services to any individual within its city limits, so even Paul, who is driving through the city on vacation, received assistance with a car fire. The fire department is an example of a ___ organization. | commonweal |
Sal, a production manager, knows that some of his employees are upset with the new corporate policy, and as a result, are participating in soldiering. To eliminate soldiering Sal can ___. | carefully select workers according to their abilities and give workers training |
When faced with a business problem, Sally, a young grocery store owner, discusses business problems with Don, the assistant manager and an employee for over 30 years. This is an example of _____ management | evidence-based |
For years ABC Copier, a copier machine supplier, enjoyed strong sales and a huge share of the copier market, far ahead of its competition. However, over the years, ABC seldom asked customers for feedback. ABC utilizes a(n) ____ system. | closed |
Amy is a package delivery service manager. She is interested in implementing the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which is known as ____. | scientific management |
Gabriel, the CEO of a large global production company, is excited about the introduction of statistics and computer simulations in the design stage of their products. This is an example of _____. | quantitative techniques |
Mateo, an IT manager, has been studying the work methods of each task to increase the productivity of the employees in his department. Mateo is utilizing ____. | scientific management |
Joseph Juran defined quality as "fitness for use," which meant that ____. | a product or service should satisfy a customer's real needs |
The systems viewpoint sees organizations as entities made up of interrelated parts known as ____. | inputs, outputs, transformation processes, feedback |
Dominique, an executive chef in a large hotel, recently attended a training conference sponsored by several top professionals where he learned numerous ways his restaurant and hotel can better serve customers. Dominique's hotel is a(n) _____ organization. | learning |
A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock, and to set in place a production schedule that better matches customers' orders. This is an example of ____. | operations management |
When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special, this is an example of a ____. | transformation process |
When Cheyanne, the manager, was discussing a difficult competitive problem with the owner, she asked, "What management approach do you think will work best in this situation?" Asking this question to determine a solution is utilizing ____. | the contingency viewpoint |
Within his company, Greg has set up a system with inputs, outputs, transformation processes, and feedback. With a strategy for minimizing errors by managing each stage of production. Greg is utilizing a _______ perspective. | contemporary |
That organizations should be operated as "communities," with managers and subordinates working together in harmony, is one of the proposals of ____. | Mary Parker Follett |
The contemporary perspective consists of three viewpoints: ____. | systems, contingency, quality management |
The management of a facility that manufactures parts for car brakes has a policy of testing only some of the items in each production run to locate errors. This is an example of the ______ technique. | quality control |
Susan, a movie theater manager, has observed that as workers feel some company policies are not fair, the employees have not been working as hard as in the past. This reduction in effort is known as ____. | soldiering |
Donna, a chef in a fine restaurant, utilizes top-of-the-line equipment as she prepares meals for customers. Donna and her equipment are a(n) ______ in the restaurant's system. | input |
The Jones family had a fire that destroyed their home. Various departments of a restoration company, from the initial cleanup crew to help with the Jones family moving back in, worked together to achieve this goal. This is an example of a(n) ____. | system |
A large production company has been utilizing the Hawthorne effect in its 12 international factories, and it has seen great success from implementing the Hawthorne principles that propose that ____ | giving more attention to employees increases worker productivity, if they think managers care about them |
What are the four levels of managers?
Most organizations, however, still have four basic levels of management: top, middle, first line, and team leaders..
Top-Level Managers. As you would expect, top-level managers (or top managers) are the “bosses” of the organization. ... .
Middle Managers. ... .
First-Line Managers. ... .
Team Leaders..
What does being a manager offer to an employee quizlet?
What does being a manager offer to an employee? many rewards apart from money and status. Omar works diligently to accomplish the company goals in an efficient and effective manner, utilizing his employees through planning, organizing, leading, and controlling company resources.
Which is better mindfulness or multitasking quizlet?
Which is better: mindfulness or multitasking? Mindfulness is better because you are focusing on one thing until it is completed.
What is the main problem with the classical viewpoint of management?
One of the problems with the classical viewpoint is that it is too unstructured.