Because significant resources are required, team leaders usually initiate large-scale projects.

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Terms in this set (72)

Projects where management has no choice in implementing them are called _____ projects.
nondiscretionary
concatenated
appended
discretionary

nondiscretionary

Which is an example of a tangible benefit?
A new website that enhances a company's image
A user-friendly system that improves employee job satisfaction
An online package tracking system that improves service and decreases the need for clerical staff
A sales tracking system that supplies better information for marketing decisions

An online package tracking system that improves service and decreases the need for clerical staff

_____ technology uses radio frequency identification (RFID) tags to identify and monitor the movement of each individual product, from a factory floor to the retail checkout counter.
EPC (electronic product code)
EPOD (electronic proof of delivery)
RTPD (real-time product delivery)
MCC (magnetic character code)

EPC (electronic product code)

A popular technique for investigating causes and effects is called a _____ diagram.
causebone
crossbone
jawbone
fishbone

fishbone

Of the measures of feasibility, _____ assesses tangible and intangible benefits to a company in addition to costs.
technical feasibility
schedule feasibility
economic feasibility
operational feasibility

economic feasibility

_____ are advantages that are difficult to measure in dollars but are important to a company.
Tangible benefits
Intangible benefits
Real benefits
Tactile benefits

Intangible benefits

To avoid the problem of _____, a project's scope should be defined as clearly as possible.
project drift
project dilation
project expansion
project creep

project creep

When assessing _____, a systems analyst must consider the interaction between time and costs.
schedule feasibility
resource feasibility
technical feasibility
market feasibility

schedule feasibility

The Pareto chart, sometimes called a scatter diagram, is a problem-solving tool.
False
True

False (The XY chart, sometimes called a scatter diagram, is a problem-solving tool)

Which is an example of a discretionary project?
Including annual updates to payroll and tax percentages
Adding a report required by a new federal law
Updating quarterly changes in reporting requirements for an insurance processing system
Creating a new report for a user

Creating a new report for a user

Information systems that interact with customers usually receive low priority.
False
True

False

Competition drives many information systems decisions.
False
True

True

Feasibility analysis is an ongoing task that must be performed throughout the systems development process.
True
False

True

As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.
True
False

True

A survey is as flexible as a series of interviews, but it is more expensive.
False
True

False

_____ means that a proposed system will be used effectively after it has been developed.
Economic feasibility
Operational feasibility
Technical feasibility
Schedule feasibility

Operational feasibility

When assessing schedule feasibility, a systems analyst must consider the interaction between time and costs.
True
False

True

Internal and external factors affect every business decision that a company makes, and IT systems are no exception.
True
False

True

A constraint can involve hardware, software, time, policy, law, or cost.
True
False

True

Systems requests do not deal with factors involved in improving service.
False
True

False

Systems development typically starts with a _____.
systems request
financial snapshot
feasibility study
preliminary investigation

systems request

A new website that enhances the company's image is an example of a tangible benefit.
False
True

False

A strategic plan that stresses technology tends to create an unfavorable climate for IT projects that extends throughout an organization.
False
True

False

The letters SWOT stand for spending, weeks, overtures, and time.
True
False

False

Hardware-based security controls include _____.
system patterns
biometric devices
online forms
password fields

biometric devices

Quick Response codes contain more information than traditional bar codes, but less than RFID tags.
True
False

True

If a request is feasible, it is said to be necessary.
False
True

False

Economic activity has a negligible influence on corporate information management.
True
False

False

_____ are the benefits that can be measured in dollars.
Ethical benefits
Agile benefits
Tangible benefits
Intangible benefits

Tangible benefits

Projects with very general scope definitions are at risk of expanding gradually, without specific authorization, in a process called _____.
project creep
project dilation
project drift
project expansion

project creep

Irrespective of the development strategy used, many organizations still rely on the IT group to provide guidance when it comes to selecting tools to support strategic planning activities.
True
False

True

Electronic data interchange (EDI) enables _____ inventory systems, which rely on computer-to-computer data exchange to minimize unnecessary inventory.
EPOD (electronic proof of delivery)
RFID (radio frequency identification)
CRM (customer relationship management)
JIT (just-in-time)

JIT (just-in-time)

Determining the _____ means defining the specific boundaries, or extent, of a project.
project table
project index
project scope
project matrix

project scope

Many companies implement _____ systems that integrate all customer-related events and transactions.
JIT (just-in-time)
RFID (radio frequency identification)
CRM (customer relationship management)
TCO (total cost of ownership)

CRM (customer relationship management)

A _____ must be achieved to fulfill a company's mission.
vision competency
critical success factor
core competency
key performance factor

critical success factor

The objective of a _____ is to use the combined judgement and experience of several analysts to evaluate systems projects.
computer resources committee
system networking committee
data storage committee
topology identification committee

computer resources committee

Because significant resources are required, team leaders usually initiate large-scale projects.
True
False

False

The _____, named after a nineteenth-century economist, is a widely used tool for visualizing issues that need attention and is drawn as a vertical bar graph.
XY chart
Pareto chart
Gantt chart
Scatter chart

Pareto chart

Which is an example of an intangible benefit?
An online package tracking system that improves service and decreases the need for clerical staff
A user-friendly system that improves employee job satisfaction
A sophisticated inventory control system that cuts excess inventory
A new scheduling system that reduces overtime

A user-friendly system that improves employee job satisfaction

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.
experiment
fishbone
research
survey

survey

_____ result from a decrease in expenses, an increase in revenues, or both.
Agile benefits
Tangible benefits
Ethical benefits
Intangible benefits

Tangible benefits

It is easier to assign dollar values to intangible than to tangible benefits.
False
True

False

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.
causebone diagram
crossbone diagram
jawbone diagram
fishbone diagram

fishbone diagram

_____ refers to the practical resources needed to develop, purchase, install, or operate a system.
Technical feasibility
Schedule feasibility
Market feasibility
Operational feasibility

Technical feasibility

Projects that adopt agile methodology are not prone to the typical rapid changes that occur throughout the system development lifecycle.
False
True

False

Errors or problems in existing systems can trigger requests for systems projects.
True
False

True

Of the measures of feasibility, questions such as "Does management support the project?" and "Will the new system require training for users?" would help predict a system's _____.
economic feasibility
technical feasibility
schedule feasibility
operational feasibility

operational feasibility

A SWOT analysis examines a firm's technical, human, and financial resources.
False
True

True

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.
Prospect
Pilot
Vertical
Strategic

Strategic

The Internet-of-Things (IOT) involves almost all electronic devices communicating with one another over a computer network.
False
True

True

Competition drives many information systems decisions.
Group of answer choices
True
False

True

A systems analyst conducts a preliminary investigation to study the _____ and recommend specific action.
Group of answer choices
project staffing report
systems validation
systems request
project scheduling report

systems request

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.
Group of answer choices
economic feasibility
schedule feasibility
ethical feasibility
technical feasibility

technical feasibility

The Pareto chart, sometimes called a scatter diagram, is a problem-solving tool.
Group of answer choices
False
True

False

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.
Group of answer choices
greatest benefit, at the highest cost, in the shortest period of time
least benefit, at the lowest cost, in the longest period of time
least benefit, at the highest cost, in the longest period of time
greatest benefit, at the lowest cost, in the shortest period of time

greatest benefit, at the lowest cost, in the shortest period of time

It is easier to assign dollar values to intangible than to tangible benefits.
Group of answer choices
False
True

False

A _____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.
Group of answer choices
query
key
constraint
trigger

constraint

Many smaller companies rely on one person to evaluate system requests instead of a committee.
Group of answer choices
True
False

True

_____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced.
Group of answer choices
Feasibility
Relationship
Accessibility
Performance

Performance

_____ components can provide automated responses to sales inquiries, online order processing, and inventory tracking.
Group of answer choices
Just-in-time (JIT)
Automatic teller machine (ATM)
Total cost of ownership (TCO)
Customer relationship management (CRM)

Customer relationship management (CRM) components can provide automated responses to sales inquiries, online order processing, and inventory tracking.

A CASE tool can be used to define and document an overall environment.
Group of answer choices
False
True

True

The term _____ refers to the reasons, or justifications, for a proposal.
Group of answer choices
problem charter
work statement
business case
use case

business case

_____ usually focus on long-term challenges and goals, the importance of a firm's stakeholders, and a commitment to the firm's role as a corporate citizen.
Group of answer choices
Performance assessments
Relationship assessments
Vision statements
Mission statements

Mission statements

_____ includes ongoing support and maintenance costs, as well as acquisition costs.
Group of answer choices
TCO (total cost of ownership)
JIT (just-in-time costs)
RCT (real cost of time)
CRC (customer relationship costs)

Total cost of ownership (TCO) includes ongoing support and maintenance costs, as well as acquisition costs.

In most organizations, the IT department receives fewer systems requests than it can actually handle.
Group of answer choices
False
True

False

_____ means that a project can be implemented in an acceptable time frame.
Group of answer choices
Economic feasibility
Operational feasibility
Technical feasibility
Schedule feasibility

Schedule feasibility

Most large companies rely on one person to evaluate systems requests instead of relying on a systems review committee.
Group of answer choices
False
True

False

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.
Group of answer choices
True
False

False

The objective of _____ is to gather data about project usability, costs, benefits, and schedules.
project execution
fact-finding
mediation
project maintenance

fact-finding

Strategic planning starts with a _____ that reflects a firm's vision, purpose, and values.
feasibility study
mission statement
relationship diagram
performance assessment

mission statement

_____ means that the projected benefits of a proposed system outweigh the estimated costs.
Operational feasibility
Schedule feasibility
Technical feasibility
Economic feasibility

Economic feasibility

Using _____, a supplier can use radio frequency identification (RFID) tags on each crate, case, or shipping unit to create a digital shipping list.
PPOD (physical proof of delivery)
RDS (radar detection system)
RPS (radio positioning system)
EPOD (electronic proof of delivery)

EPOD (electronic proof of delivery)

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Which is an example of a discretionary project?

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When assessing ___ a systems analyst must consider the interaction between time and costs?

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What is an example of a tangible benefit quizlet?

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Which concept includes ongoing support and maintenance costs as well as acquisition costs?

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