Arkady is a salesperson at an expensive car dealership. He helps prospective customers find the car that will best suit their needs, then works his charm and convinces them to close the sale. Arkady relies most crucially upon which of the following types of skills? Diagnostic Interpersonal Which of the following could NOT be a source of competitive advantage? Ethnocentrism Ethnocentrism Which of the following statements is true of interactionalism? 1) It implies that the cause-and-effect relationships underlying organizational phenomena are relatively simple, even if we cannot deduce what they are. 2) It implies that the cause-and-effect relationships underlying organizational phenomena are complex. 3) It denies that effects always occur after their causes. 4) It posits that there is one best way to fix most organizational problems. It implies that the cause-and-effect relationships underlying organizational phenomena are complex. Which of the following statements correctly reflects the existing research on the relationship between job satisfaction and performance? 1) High levels of job satisfaction lead to lower levels of performance. 2) High levels of job satisfaction lead to higher levels of performance. 3) There has been no conclusive research on the relationship between job satisfaction and performance. 4) High levels of job satisfaction do not necessarily have an effect on performance. High levels of job satisfaction do not necessarily have an effect on performance. Sally is the CEO, founder, and sole employee of Sally Tech Support and Repair. After realizing that she can't do everything by herself, Sally hires and trains additional employees. She then motivates them to do their best work for the company, keeps an eye on the group dynamics, and resolves conflicts that come up. While performing these activities, Sally is engaged in which core managerial function? 1) Organizing Leading Who or what is primarily responsible for gaining and maintaining an organization's competitive advantage? 1) Its employees Its employees After founding Sally Tech Support and Repair, Sally quickly realized that she couldn't do everything by herself. Before she could hire any employees, however, Sally had to figure out what the new jobs would entail, how the jobs would be grouped, and what patterns of authority would exist between herself and the new people she was hiring. While performing these activities, Sally was engaged in which core managerial function? 1) Organizing Organizing On her last organizational behavior (OB) quiz, Anabel missed all of the questions pertaining to decision-making and problem-solving processes. Which part of the textbook does she need to review? 1) Part 2 Part 3 Productivity measures a person's efficiency in terms of: 1) units of input per units of output. 2) units of time per units of output. 3) products or services created per unit of input. 4)products or services created per unit of time. products or services created per unit of input. Which part of the textbook discusses the factors that relate to individuals and include individual characteristics; individual values, perceptions, and reactions; motivation concepts and models; and the role of work and reward in tapping those motivation concepts and models? Part 1 Part 2 Which part of the textbook is at the center of the framework of the book? Part 1 Part 1 Organizational citizenship is most likely to be promoted by: 1) firing employees who do not exhibit desirable behaviors. 2) discouraging dysfunctional behaviors. 3)hiring only employees who fit a desirable psychological profile. 4) recognizing and subsequently rewarding desirable behaviors. recognizing and subsequently rewarding desirable behaviors. Which part of the textbook discusses how organizations manage change? Part 2 Part 5 Bob never gets sick, but he uses all of his sick days anyway because he thinks his company doesn't give enough paid time off. When he feels like taking a long weekend, Bob texts his boss and pretends to be sick. Bob is exhibiting: sabotage. absenteeism. Aaron, a student of organizational behavior (OB), is focusing his studies on the behavior of humans within organizations. To complete his understanding of OB, Aaron must also study each of the following EXCEPT 1) organizations themselves. 2) the interface between humans and organizations the management practices of Fortune 500 CEOs. Most of the firms on Fortune's list of the world's most admired companies have reputations for which of the following? 1) Employing PhDs in organizational behavior at the top levels of management 2) Valuing and respecting the people who work for them 3) Employing PhDs in organizational behavior as consultants 4) Publishing results that contradict most of the accepted findings of organizational behavior researchers Valuing and respecting the people who work for them Whenever managers are surveyed ten to fifteen years out of school and asked to identify the most important classes they ever took, _____ is usually one of them. organizational behavior organizational behavior Shelby, a graphic designer for an elite studio, loves her job, wants to stay there for a long time, and speaks about her company in the first person ("We make great designs"). Shelby has a high level of: organizational citizenship. commitment. A consultant seeking to understand why a company has high turnover among its entry-level employees should consider each of the following EXCEPT: * the company's performance evaluation and reward systems * the structure of the company. * the company's decision-making and communication patterns. the discrepancy between the income of entry-level employees and that of managers. the company's performance evaluation and reward systems. Systems theory Scientific management Which part of the textbook discusses organization design, structure, and culture? Part 2 Part 5 Isabelle's spreadsheets feature a lot of formula-driven automation, which enables her to complete her job more quickly than her fellow managers. Which type of skill has Isabelle used to drive her success? Interpersonal Technical Which of the following is true of organizational behavior (OB)? It is exciting yet simple. It is exciting and complex. A collection of verbal and symbolic assertions that specify how and why variables are related, and the conditions under which they should and should not relate, is called a: fact. theory. Sally, CEO and founder of Sally Tech Support and Repair, hires Juanita to manage operational and inventory costs. Juanita must also implement an evaluation system for employees and reward the ones who do well while firing or improving the ones who underperform. While performing these activities, Juanita is engaged in which core managerial function? Organizing Controlling Which part of the textbook discusses the factors that relate to the role of groups and how organizations use teams, decision-making and problem-solving processes, communication, and diversity? Part 1 Part 3 What is the relationship between organizational behavior (OB) concepts and a company's bottom line? 1) Applying OB concepts makes a company more ethical and its employees happier but at a great cost to its bottom line. 2) Research has shown no consistent correlation between OB concepts and a company's bottom line. 3) Applying OB concepts makes a company more ethical, its employees happier, and its bottom line better. 4) Applying OB concepts makes a company more ethical and its employees happier at a small cost to its bottom line. Applying OB concepts makes a company more ethical, its employees happier, and its bottom line better. Which of the four managerial functions is the most big-picture thinking? Organizing Planning A consultant seeking to understand why a company's rate of turnover is steadily increasing should first ask which of the following questions? 1) How do managers treat their employees? 2) What programs does the company have to help new employees fit in? 3)What types of people does the company usually hire? 4)How are new employees trained? What types of people does the company usually hire? Ahmed is designing a new role in his organization, specifying what the employee who fills the role will be responsible for and how that employee will be evaluated. Which managerial function is Ahmed working on? Organizing Organizing In organizations, most situations and outcomes are contingent; that is, the precise relationship between any two variables is likely to be situational. In this context, situational means that the relationship: is subjective and different managers will interpret it differently. cannot be understood without employing prohibitively complex mathematical models. is dependent on other variables. fluctuates randomly over time. is dependent on other variables. Successfully applying the principles of organizational behavior (OB) can result in each of the following EXCEPT: lower operating earnings. lower operating earnings. Many of the findings of organizational behavior (OB) research match what people already know from common sense. Each of the following explains why scientific OB research is important EXCEPT: common sense isn't common common sense can be contradictory. common sense isn't always right. people are reluctant to trust their intuition unless it's backed up by systematic research Busy Bernie's Bodacious Buzzes is the most expensive barbershop in town. Busy Bernie offers legendary customer service, and his customers are willing to pay a premium price for his exceptional cuts. Busy Bernie's primary business strategy is most likely: specialization. differentiation. Jerome is an organizational behavior consultant. Companies hire him to identify and fix problems that make them unappealing places to work or hurt financial and operational performance. In his capacity as a consultant, Jerome relies most crucially upon which of the following types of skills? Interpersonal Diagnostic What is the first step in using the scientific method? Verification Theory Jubilee is studying for her organizational behavior (OB) exam. She is particularly rusty on the concepts relating to power, influence, politics, conflict, and negotiation. Which part of the textbook should she review? Part 1 Part 4 Each of the following was a disadvantage of scientific management EXCEPT: lower productivity. lower productivity. Probably no organization has a position called "organizational behavior (OB) manager." Each of the following helps explain why this is the case EXCEPT: a company's OB should be managed not by a single person but by a group. OB is not a defined business function. an understanding of OB is important for all managers to be good at their jobs. OB is not a defined area of responsibility such as finance or marketing. a company's OB should be managed not by a single person but by a group. Which of the following statements is true about the study of organizational behavior (OB)? OB has little practical use outside of theoretical study. Understanding OB is important only for people who plan to pursue a Ph.D. in it. Understanding OB will help anyone who will ever work in an organization. Understanding OB is not important unless one plans to become a manager, in which case it becomes very important. Understanding OB will help anyone who will ever work in an organization. OB has little practical use outside of theoretical study. Organizing Controlling Which of the following is NOT one of the three perspectives on the human side of management? People as managers People as managers An organization with a product innovation competitive advantage would likely seek a core workforce of research and development employees who have which quality? Shorter-term focus An entrepreneurial mindset Which of the following is the correct order of steps in Deming's cycle of continuous improvement? Plan-do-check-act Plan-do-check-act Which part of the textbook discusses leadership? Part 1 Part 4 Turnover occurs when people get fired. quit their jobs. What behaviors is performance, an important individual-level outcome variable, made up of? Positive All work-related In the systems approach to organizations, what mediates the feedback to the process of transforming inputs into outputs? 360 performance reviews Project management post-mortems A board of directors The environment The environment When first founding Sally Tech Support and Repair, Sally analyzed the repair market in her area, determined what her company's overarching goals should be, and outlined tactics and strategies for achieving those goals. While performing these activities, Sally was engaged in which core managerial function? Organizing Planning Which of the following was a problem with the human relations movement? It was ultimately dehumanizing Its prescriptions resulted in a loss of productivity. It viewed workers as interchangeable parts in an organizational machine It used unsophisticated research methods. What term refers to maximizing the efficiency of the manufacturing or product development process to minimize costs? Business superiority Operational excellence Each of the following is a source of competitive advantage EXCEPT: excellent customer service. a well-known brand name. high salaries. low prices. high salaries. A company's expansion organically or through acquisitions reflects its _____ strategy. competitive advantage growth human resource management product differentiation growth Thierry loves organizational behavior (OB) and easily understood the OB concepts pertaining to individuals and groups. However, he really struggled to understand the factors associated with organizations. Which part of the textbook did Thierry have a hard time with? Part 2 Part 5 The _____ perspective is becoming increasingly important throughout the entire field of organizational behavior (OB). situational situational What term refers to discretionary behaviors that benefit the organization but are not formally rewarded or required? Organizational commitment Organizational citizenship Which of the following is a hypothesis? A researcher found a correlation between diversity and productivity. I wonder if there is a relationship between diversity and productivity. Diversity will be positively related to the number of products assembled. Personally, I am more productive when I am surrounded by diversity. Diversity will be positively related to the number of products assembled. How many core factors must be studied to attain a comprehensive understanding of organizational behavior (OB)? 2 3 In characterizing managerial work, most educators and other experts find it useful to conceptualize the activities performed by managers as reflecting one or more of _____ basic functions. three four The study of organizational behavior encompasses all of the following EXCEPT the behavior of individual organizations within groups of organizations. human behavior in organizational settings. organizations themselves. the interface between human behavior and an organization. the behavior of individual organizations within groups of organizations. Shady Sam's Shimmering Shaves is the only barbershop in town that offers full facial shaves with an old-timey shaving knife. Shady Sam charges high rates, hoping that the novelty and high quality of his shaves will justify the extra cost compared to his competitors. Which two business strategies is Shady Sam employing? Cost leadership and specialization Specialization and human resource management Specialization and differentiation Differentiation and cost leadership Specialization and differentiation Which of the following is NOT a dysfunctional behavior? Turnover Attribution _____ attempts to explain how people select, interpret, and change various situations. Interactionalism Interactionalism Which of the following statements about the origins of organizational behavior (OB) is true? OB did not come into existence until the Renaissance. OB could date back to prehistoric times. OB did not take shape until modern times. OB first began in the nineteenth century. OB could date back to prehistoric times. Which of the following occurs when people temporarily improve their performance because they know they are being judged? The Hawthorne effect The Hawthorne effect Katy is a baker. She arrives at her gourmet cupcake shop early every morning and bakes batches upon batches of cupcakes. Katy's job relies primarily upon which of the following types of skills? Interpersonal Technical Organizations pursuing a competitive advantage based on _____ try to deliver unique and customizable products or services to meet their customers' needs and increase customer loyalty. cost leadership customer intimacy Cheeky Chuck's Cheap Chops offers the cheapest haircuts in town. Cheeky Chuck's primary business strategy is most likely: specialization. cost leadership. In the systems approach to organizations, which of the following is NOT an output? Services Feedback According to the framework of this textbook, organizations and the behaviors of the people who comprise them all function within a(n) _____ context. environment environment Which part of the textbook establishes that organizations and the behaviors of the people who comprise them all function within an environment context? Part 1 Part 1 What term refers to anything that gives a firm an edge over rivals in attracting customers and defending itself against competition? Competitive advantage Competitive advantage According to service-quality experts, what is the most important element in the creation of a customer-oriented company? Talent Talent For companies pursuing a competitive advantage based on _____, the frequent introduction of new products is key to staying competitive. cost leadership product innovation In the systems approach to organizations, which of the following is NOT an input? Behavior Behavior While visiting Israel on a work trip, Juan, who hails from Mexico, is shocked by the degree to which Israeli workers routinely circumvent their bosses' orders. Juan's surprise is most likely due to the fact that: Mexicans tend to be more individualistic than Israelis. Israelis generally have a higher power distance than Mexicans. Mexicans generally have a higher power distance than Israelis. Israelis tend to be more individualistic than Mexicans. Mexicans generally have a higher power distance than Israelis. Israelis tend to be more individualistic than Mexicans. Which of the following is a disadvantage conferred on businesses by advances in information technology? More urgency in communication Less flexible work sites More urgency in communication ______ is/are an inducement from the organization to the individual. Time Benefits Which of the following practices has been criticized for resulting in the loss of domestic jobs? Hiring knowledge workers Offshoring Each of the following is a disadvantage conferred by advances in information technology EXCEPT: less collaboration among employees. increased urgency in communication. less down time. less personal communication. less collaboration among employees. _____________ is the degree of anxiety people feel in uncertain or unfamiliar situations. Social
anxiety disorder Uncertainty avoidance Each of the following is an advantage conferred by advances in information technology EXCEPT: increased operational flexibility. more collaboration among employees. more personal communication. improved management processes. more personal communication. Frugal people are likely to have a: long-term orientation. short-term orientation. long-term orientation. Agnes sits on the board of directors for a hospital. Which of the following situations constitutes a conflict of interest? Floyd, Agnes's ex-husband, is also on the hospital's board of directors. Herman, Agnes's husband, runs a medical equipment firm that the hospital might purchase a new MRI machine from. Clancy, Agnes's brother, breaks his arm and comes to the hospital for treatment. Florence, Agnes's niece, asks Agnes to write a recommendation letter for her application to medical school. Herman, Agnes's husband, runs a medical equipment firm that the hospital might purchase a new MRI machine from. As voluntary efforts are made by companies to promote inclusion, members of groups who traditionally have been the predominant employees of a particular workforce or occupation may grow anxious or angry. This phenomenon demonstrates what barrier to inclusion? Ethnocentrism Perceived threat of loss Alee and Kieron work as teaching assistants at a university. Whereas Alee has two years of experience and knows everything about the job, Kieron just started and still has a lot to learn. These differences between Alee and Kieron illustrate _____ diversity. surface-level variety Nelly hires Jang as an accountant because Jang is Korean and Nelly thinks that all Asians are good at math. Nelly exhibits which kind of barrier to inclusion? Ethnocentrism Stereotyping What term refers to the belief that one's own language, native country, and cultural rules and norms are superior to all others? Ethnocentrism Ethnocentrism Each of the following is a true statement about corporate sustainability EXCEPT: grassroots, bottom-up efforts initiated by employees can be effective. to have lasting effects, social responsibility efforts should be integrated into the culture of the organization. socially responsible behavior is more profitable than unethical behavior. top-down corporate sustainability initiatives rarely work. top-down corporate sustainability initiatives rarely work Ivonne has been a freelance web designer for over a decade. She has made high-quality websites for numerous prominent clients, many of whom are foreign. Ivonne is what kind of worker? Knowledge Knowledge Which of the following is an advantage conferred to businesses by advances in information technology? Less urgency in communication Leaner organizations _____ refers to the variety of observable and unobservable similarities and differences among people. Demographics
Diversity Kirsten works as an office manager in an acupuncture clinic. When given clear instructions on what to do, Kirsten does her job remarkably well. However, when she encounters a scenario that isn't covered by the instructions she was given, Kirsten experiences severe anxiety and cannot troubleshoot or make good judgment calls. Kirsten most likely has a high degree of: uncertainty avoidance. uncertainty avoidance _____________ is a set of shared values that defines which actions are considered acceptable and which are not. Globalization Culture White people hold _____ percent of total seats on corporate boards of directors. 70
to 80 more than 80 If employees perceive a direct threat to their career opportunities, how are they most likely to respond? By being very supportive of diversity initiatives By being very helpful to minority employees By feeling the need to protect their own prospects by impeding the prospects of others By helping recruit diverse candidates for new positions By feeling the need to protect their own prospects by impeding the prospects of others Burly Bill, founder and CEO of Burly Bill's Burlap, is committed to corporate sustainability. He communicates several socially responsible initiatives to his executives, and these initiatives eventually become ingrained in the culture of the company. This example illustrates what type of corporate sustainability? Grassroots Top-down The development of the psychological contract involves what kind of factors? Individual factors only Neither individual nor organizational factors Both individual and organizational factors _____ workers add value in an organization simply because of what they know Knowledge Knowledge When were baby boomers born? 1964-1980 1943-1963 Ty works as an illegal ghostwriter for college students, completing papers and other assignments for cash. Ty is considered to work in the _____ industry. information technology service The Lego Group creates plastic toys made out of interlocking bricks. This is an example of a(n) _____ organization. information technology manufacturing Which type of industry has been unaffected by major environmental changes over the last decade? Social media There are no industries that have been unaffected. Heavy manufacturing Oleg is a blacksmith specializing in the creation of swords and armor. His job is: in the manufacturing sector. dependent on the fulfillment of psychological contracts. a source of competitive advantage. in the service sector. in the manufacturing sector. A(n) _____ workforce exists when one group of an organization's workforce has a contractual arrangement with the organization objectively different from that of another group performing the same jobs. tiered tiered Hank's main goals in life are to get promoted at all costs, make a lot of money, and fill his big house with expensive paintings and artwork. Hank exhibits high: uncertainty avoidance. masculinity. Which of the following is a true statement about technology? Technology is a major driver of organizational change. Technology primarily affects the creation of tangible products. The rate of change in information technology is slowing. Technology spurred a major shift toward a manufacture-based economy. Technology is a major driver of organizational change. Which of the following is associated with an orientation toward the past and respect for traditions? Long-term
values Short-term values Each of the following is a true statement about diversity EXCEPT: diversity refers primarily to the differences among people. diversity is more than demographics. the first diversity characteristics that come to mind are not necessarily the most important. combinations of traits can produce diversity. diversity refers primarily to the differences among people. Which of the following situations does not necessarily represent unethical behavior? A cleaning company executive doesn't hire Hispanic cleaners because he thinks Hispanic people are lazier and more likely to commit theft. A manager at an accounting firm pays female accountants less money for the same work done by male accountants. A bar owner receives ten applications for a bartending position, one of which is from a family friend, and hires that friend. A dance studio hires only gay dancers because the studio owners believe that gay people are better at dancing than straight people. A bar owner receives ten applications for a bartending position, one of which is from a family friend, and hires that friend Jordan struggles in his diverse workplace because he isn't willing to learn from people who are different from him and has a hard time coming to grips with the fact that people everywhere aren't the same. Jordan lacks: long-term values. a global perspective. Which of the following specifies what data a company will collect about its customers, how that data will be used, and how its customers can opt out of having their information collected and/or shared? Psychological contract Privacy policy Each of the following is a true statement about outsourcing EXCEPT: it is generally unethical. it helps firms focus on their core activities without getting sidetracked by secondary concerns. it is becoming an increasingly popular strategy outsourcing makes good business for a large variety of activities. it is generally unethical. Danai is black and was born in Zimbabwe. These facts about Danai illustrate _____ diversity. surface-level surface-level A high degree of _____ may help a person to have a global perspective. uncertainty tolerance uncertainty tolerance Evaluate the following exchange between Andy and Marisa: Andy: "It is a problem that so many members of the board of directors for Disney are close friends of senior Disney executives or owners of companies that do business with Disney." Marisa: "I see no problem. The members of a board of directors must be knowledgeable about the industry of the corporation they oversee, and it is hardly surprising that senior Disney executives would be friends or do business with people who are knowledgeable about the industry." Andy is correct because board members need to have sufficient independence to carry out their oversight function. Marisa is correct because it is unethical to assume the worst about people. Marisa is correct because a board of directors cannot function effectively without intimate knowledge of the industry. Andy is correct because a lack of independence on the board of directors might scare away shareholders and hurt the firm's bottom line. Andy is correct because board members need to have sufficient independence to carry out their oversight function. Judy loves to watch sports and strongly prefers to associate with people who also love to watch sports. Judy exhibits which type of barrier to inclusion? Ethnocentrism The "like me" bias Which of the following is one of the central environmental forces for change faced by today's organizations? Technology Technology Happy Jack's Chicken Shack serves organically raised chickens and does everything it can to minimize its impact on landfills and greenhouse gases. Happy Jack's exemplifies: globalization. corporate sustainability. The service sector has been responsible for almost _____ percent of all new jobs created in the United States since 1990. 75 90 _____ is the practice of hiring other firms to do work previously performed by the organization itself. Knowledge working Outsourcing Each of the following is one of the central environmental forces for change faced by today's organizations EXCEPT: globalization. politics. A(n) _______ is a person's overall set of expectations regarding what he or she will contribute to the organization and what the organization will provide in return. psychological contract psychological contract Kana and Abbey are twin sisters. Kana is their parents' favored child, receiving more love, attention, and permissions, as well as a bigger allowance. These differences between Kana and Abbey illustrate _____ diversity. surface-level disparity Ilana, an American computer programmer, is being replaced by a programmer in India. Her last assignment before being laid off is to teach the programmer replacing her how to do the job she's being laid off from. This scenario illustrates which of the following concepts? Tiered workforce Offshoring Pierre runs a video game studio. It used to take Pierre's studio three years to conceive of a game, design it, and bring it to market, but now the same process is completed in two. This most directly reflects the fact that Pierre's studio has improved its technology leadership. cycle time. _____ refers to the methods used to create products, including both physical goods and intangible services. Manufacturing Technology Each of the following is a reason businesses should strive to be good citizens EXCEPT: unethical companies nearly always go out of business. customers are increasingly favoring companies that do the right thing. doing so can help a firm attract the best talent. ethical behavior is more rational and more profitable than unethical behavior. unethical companies nearly always go out of business. _____ refers to businesses working together for the common good and valuing human dignity. Globalization Social responsibility The U.S. Bureau of Labor Statistics projects a dramatic percent increase in the number of workers ____ during the next decade. aged
55-64 aged 65 and older Understanding and addressing the environment of a business has traditionally been the purview of: a clearly written policy manual. top management. Albert is smart, good at basketball, and loves cheesy romance movies. These facts about Albert illustrate _____ diversity. surface-level deep-level Sarah, a part-time barista at the local coffee shop, is angry when she learns that Dina, a full-time barista who has the same responsibilities as Sarah and has been working at the shop just as long, makes an extra $2 an hour plus benefits. The coffee shop is using what kind of workforce? Tiered Tiered The terms of the psychological contract are: dysfunctional behaviors. not explicitly stated. Which of the following questions does not reflect one of the three main ways that ethical situations can be framed? How do employees treat the organization? How does the organization treat its employees? How do employees treat each other? How do employees and the organization treat other economic agents? How do employees treat each other? Foreign competition in the 1970s led to the decline of which sector in the United States? Manufacturing Manufacturing Sam has a hard time holding down a job because he never listens to his bosses. He doesn't respect authority and always does things own way, until inevitably he breaks one rule too many and gets fired. Sam most likely has a: low degree of uncertainty avoidance. low degree of power distance. high degree of masculinity. high degree of individualism. low degree of power distance. Ethics refers to which of the following? Which behaviors in a given situation produce the greatest benefit for the greatest good Which behaviors are and are not permissible by law How people ought to act in different situations The collection of unwritten expectations among an organization and its employees How people ought to act in different situations Sarah works part-time as a barista. In this capacity, she is a(n) _____ tiered contingent Which of the following is a true statement about diversity? It is usually defined by a single attribute. It consists entirely of gender, race, and age. It includes differences that cannot be observed. It is synonymous with demographics. It includes differences that cannot be observed. The ethnic and cultural mix of the U.S. workforce is: changing. changing. __________ is the degree of inequality that exists and that is accepted among people with and without power. Span of control Power distance Shoshana and Jessa take turns leading their group's Dungeons and Dragons game. Together they are in charge of designing the game world and determining the path of the story. However, Shoshana tends to go easy on the players and allow them to get away with a lot of things, whereas Jessa is strict and nearly kills the party every time it's her turn to run the game. These differences between Shoshana and Jessa illustrate _____ diversity. surface-level separation One of the largest employment discrimination lawsuits was settled for more than $11.7 million against Walmart and Sam's Club. What was the main group that was discriminated against in this case? Gay men Women Nick lives by himself in a cabin in the woods. He sees himself as being "his own man" rather than as part of any organization or group. Nick exhibits high: assertiveness. individualism. Evaluate the following statement: While organizations that behave ethically don't make as much money as do organizations that bend or break the rules, there are practical factors other than the bottom line that induce some organizations to behave ethically. This statement is inaccurate because the only factors that induce ethical behavior are moral, not practical. This statement is accurate except in cases where unethical organizations get caught and are forced to pay a fine or fold; in those cases, the organizations would have been better off behaving ethically. This statement is accurate because ethical behavior adds a cost to operating income without yielding any profits. This statement is inaccurate because behaving ethically in many cases yields higher profits than behaving unethically would. This statement is inaccurate because behaving ethically in many cases yields higher profits than behaving unethically would. _____________ is the ability to interact effectively with people of different cultures. Egalitarianism Cultural competence Which of the following is NOT one of the four most significant factors accounting for the growth of international trade? Improvements in communication
and transportation Political upheaval In the United States, growth in the service sector is projected to ________ in the near future. increase increase _____ refers to the oversight of a public corporation by its board of directors. Globalization Corporate governance _____ fit is the fit between a person's interests, abilities, values, and personality and a profession. Person-vocation ... Devanand is a difficult person to work with because he has almost no impulse control regarding his emotions. Whenever he has a negative feeling about something, he acts on an almost compulsive need to express it, even when he'd be wise to keep that feeling to himself. Devanand lacks social skills. ... Each of the following is a goal of realistic job previews (RJPs) EXCEPT: to present potentially negative information about the job. ... A(n) _____ is a system that interacts with the environment through one of the basic senses. ... Type A personality types tend to have the following characteristics EXCEPT: they are always more successful than people with Type B personalities. ... Which of the following people most clearly reflects a high degree of authoritarianism? Lola unfailingly does what she is told by her superiors. ... Each of the following is a problem with using mental tests to make hiring decisions EXCEPT: ... According to Towler and Dipboye, which learning style would be most receptive to an explanatory PowerPoint presentation? ... Seoni is a successful lawyer. As part of her job, she must read and write many pages of complex legal text. She must also analyze the large set of interrelated laws pertaining to her specialty and determine the most beneficial course of action for her clients. Which of Gardner's seven intelligence types is the LEAST likely to be important to her career? Spatial-visual ... Peter, a college student, is determined to become a doctor because he wants to help people and make a lot of money. However, he's a lousy student and is especially bad at science, two qualities which will make it difficult for him to get into — much less survive — medical school. Peter most likely has poor _____ fit. person-vocation ... Evaluate the following exchange between Karen and Mahmoud: Karen: "Why do you have an organizational behavior flashcard for 'self-efficacy' and another for 'self-esteem'? Aren't they the same?" Mahmoud: "No, those are distinct terms." Karen: "But don't they both essentially boil down to believing in yourself?" Karen and Mahmoud are both wrong because the words are interchangeable but do not mean what Karen thinks they mean. Mahmoud is right because it's possible to generally like oneself without necessarily believing oneself to be capable of a given task. Karen is right because self-efficacy is necessary for self-esteem and vice versa. Mahmoud is right that the terms are distinct in the study of organizational behavior, but Karen is right that they are interchangeable. ... Amin, a talented computer programmer, gets a job with Epoch Systems. At his old job, nobody cared if Amin came late, left early, or worked from home as long his output was excellent. Amin's old job also had a lax dress code. By contrast, Epoch Systems has a formal dress code, which chafes at Amin constantly, and he consistently gets reprimanded for leaving work early or not coming in on time. Amin eventually quits because of the poor _____ fit. person-vocation ... Which of Gardner's multiple intelligences is a personal competency in Goleman's view of emotional intelligence (EI)? Intrapersonal ... |
An organization with a product innovation competitive advantage would likely seek a core workforce
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