Assess client expectations for emergency room care Identify members of an interprofessional team to review client expectations Collect data regarding the current status of emergency room services Determine outcomes and quality indicators for emergency room services Chose an approach to meet the expected quality indicators Analyze data collected to determine achievement of expected quality indicators The steps in the quality improvement process begin with assessing the needs most important to the consumer, or in this situation, client expectations for emergency room care. The second step is to assemble an interprofessional team to review client needs and expectations. The third step is to collect data regarding the current status of emergency room services. The fourth step is to determine measurable outcomes and quality indicators for the emergency room services. The fifth step is to choose an approach to meet the expected outcomes or quality indicators. And the final step is to collect data to determine if the implemented plan achieved the expected quality indicators. |